We just returned from a Christmas trip to HK, staying at the Grand Hyatt in Wan Chai. The lobby and Christmas decorations were impressive, and we were dealt with swiftly upon check in and upgraded to one of their new refurbished rooms. The rooms are well appointed with all the usual 5* amenities including Nespresso, black out blinds, marble bathroom, nice toiletries etc.
Staff were generally helpful in hailing taxis and assisting us with our 1yo however, upon asking for some milk for my daughter, we were charged $73HKD which I found completely outrageous and would expect 200mls of milk would be give for free to a paying guest. They were also very unhelpful when we asked about the kitchens washing our bottles, and we were told to do it in our room which again, I would not expect at a 5* hotel. Other 5* hotels we have stayed in have done this with no problem.
Some building work was ongoing while we stayed but it didn't really bother us much. Breakfast was not included but we had it on Christmas day and I was very impressed with the quality and selection, however, again, the prices were simply eyewatering - over 350HKD each!
I would say this is definitely more of a business than a leisure hotel - unless you book a harbour view room you have very disappointing views of the back of buildings, and I don't think they are used to dealing with families plus the location next to the convention centre suggests it is better for business travellers.
Overall we had a nice stay but I had a more pleasant stay at the Peninsula HK.
- Official Description (provided by the hotel):
- Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more less
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- Also Known As:
- Grand Hyatt Hong Kong Hotel Hong Kong
- Hyatt Hong Kong
- Hong Kong Grand Hyatt
- Hong Kong Hyatt