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“Best front desk in HK”

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Grand Hyatt Hong Kong
Ranked #16 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Best front desk in HK”
Reviewed 31 January 2014 via mobile

Was in HK on a business trip and it was my first time staying here. Truly had the best front desk service who were articulate, polite, friendly and even a little witty in conversation! I was thoroughly impressed.

On the cons and to a lower degree really was the location. It wasn't too convenient to get to the mtr, then again it was a cheap hkd22 taxi ride to my office in Central. The room was average for a hotel of this standard, clean and a very comfortable bed but there was nothing spectacular about the design. I'm not sure if I had a renovated room.

Service was excellent and I will come back.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faralovestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 4 February 2014
Dear faralovestravel

Greetings. Thank you for taking the time to share your recent stay experience with Grand Hyatt Hong Kong. We appreciate your compliments. Hope that on your next stay, you will be able to stay in one of our newly designed rooms which are contemporary and offer a cosy and sophisticated home ambience. We look forward to welcoming you back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (497)
Date | Rating
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English first
Seoul, Seoul, South Korea
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2014

I stayed in harbor view suite, not renovated room.
Room was just ok but service was wonderful, especially, I cant forget the breakfast buffet and club lounge cocktail hour.
If I have chance to stay again, I dont like to go out for symphony of light but enjoy the view from lounge while sipping a tea.
I tried Jazz Bar on the 2nd floor with my wife. very nice.

the hotel was Best choice I made for hong konog

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JimRogers1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 27 January 2014
Dear JimRogers1982

Greetings. Thank you for taking the time to share you recent stay experience with us. We truly appreciate your compliments and can't wait to welcome you back.

Thanks again for your support.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
210 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 22 January 2014

The Grand Hyatt is like many 5 star hotels in Asia: spacious and lavishly fitted, with very well presented rooms where everything works and the sort of impeccable service that you only get in this part of the world. It's a very nice hotel to be in.

Its location next to the convention centre means that it feels primarily like a business hotel. If you are travelling on business and not attending a conference you'll need to make up your own mind whether the location suits you - for me it's very convenient but it does feel a little bit removed from the centre. It's also worth bearing in mind that it currently has a building site on the harbour next to it and during my stay the building activity started fairly early and carried on until late evening. Allied to that, the hotel is currently undertaking a room renovation programme. I received a warning about potential noise during the daytime, although this didn't affect me.

So if you are concerned about building noise or want to be in the heart of the town, this may not be the best choice for you at the moment.

Room Tip: My Harbour View room overlooked the harbour building site so it's probably best to decline an &q...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SixNineOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 23 January 2014
Dear SixNineOne

Greetings. Thank you for taking the time to share your recent stay experience with us. We appreciate your understanding regarding the temporary condition of the hotel - guestrooms renovation and the works outside of the hotel. We trust that when the external works is completed, our guests will benefit from the convenience of access to anywhere in Hong Kong even easier than now. Hope that on your next stay, you can book into high floors so that you can take full advantage of the beautiful harbour views. We thank you again for choosing to stay with us. Look forward to welcoming you back again.

Regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 January 2014

Grand Hyatt Hotels never seem to disappoint its clients. They delivered the same excellent service like any other of their hotels around the world. Though, they may be quite expensive, it’s worth it. However, it functions more as a business hotel than one for leisure. I really loved their gym and their pool amenities. Their room costs more when facing the Harbor but a few dollars more in the bill gives a fantastic and breathtaking view of the seascape.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 23 January 2014
Dear CathyS

Greetings. Thank you for taking the time to share your recent stay experience with us. We truly appreciate your compliments. Hope that the next time on your return, apart from the pool and fitness studios, you will have a chance to enjoy other leisure facilities including the 400 metre jogging path, tennis courts, squash courts and the golf driving range (except the jogging path, you can rent the rest with our Concierge). The hotel is also close to the shopping areas such as Admiralty, Central and Tsim Sha Tsui. Again our Concierge team would be more than pleased to offer you the information.

Thank you again for choosing to stay with us. We look forward to welcomimg you back.

Regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moriac, Australia
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 January 2014

The staff have a wonderful attitude which mean you genuinely feel welcomed returning to the Grand Hyatt Hong Kong. Excellent rooms for recovering after a full day working in Hong Kong with quality beds and a good room layout that means catching up with emails is easy. A very impressive hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 23 January 2014
Dear JayGee86

Greetings. Thank you for taking the time to share your recent stay experience with Grand Hyatt Hong Kong. We are grateful for your comments. It has been our pleasure to have you as our guests. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
58 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 20 January 2014

I am in two minds about the Grand Hyatt. It has real strengths - the lovely outside pool area, the brilliant views of the harbour, the delicious buffet at Tiffin. On the other hand service was a bit patchy (eg. Failed to leave a breakfast card or replenish the milk) and our unrefurbished room was a little down at heel. The price reflected this, being quite reasonable compared with the top level hotels. ReFurbishment works were ongoing but did not really affect us though there is a bit of noise from the land reclamation work outside.
Initially I was uncertain about the position next to the Convention Centre but I decided I quite liked it because it gives a great view and the Star Ferry to Kowloon etc is nearby. It is a bit of a walk to Central though
With a refurbished room it would be very good, and all in all I would probably stay again so long as prices remain realistic.

Room Tip: Those with a harbour view cost more but the view is spectacular.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pardos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 22 January 2014
Dear Pardos

Greetings. Thank you for taking the time to share your stay experience with us. We are grateful for your compliments. At the same time, I regret to learn that you have found our service unsatisfactory. We will ensure that the message will be relayed to the team. Hope that the next time on your return you will be able to check into one of the newly designed rooms for a refreshed experience. We look forward to welcoming you back.

Regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
172 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 20 January 2014

I stayed there for 2 weeks for a family visit. The hotel is under renovation and stayed at the original room. Very clean room with an open view.

Clean bed and sheet, we asked for a baby crib and that took over an hour long, and the crib was there, installed nicely for the baby but baby would cry being in there, I think it was because the mattress was too hard so we placed a towel and he slept okay.

The room service was very helpful and all the staff in the hotel were helpful and professional, they took extra miles to make sure they offered the help that I needed, from making reservations for restaurants to arranging things for my personal need.

It is a place that I would stay again, just that it was a little long walk to nearby transportation and I have been in and out by Taxi, which is very cheap compare to taxi in the states and in Europe, can't complain really.

Great breakfast and great club floor service also. The doormen were so extremely helpful and I owe everyone a million thanks. I also stayed at a few top top name hotels like the Pennisula and this place really stands out in terms of service.

For a hotel that has been around for quite a few decades, they do keep everything very clean and neat without a dent, though an update of an overall appearance would keep a refreshing look but I can't care less.

Room Tip: We picked the old room because I was told that the new rooms are nice but they have the "new&qu...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luxship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 20 January 2014
Dear Luxship

Greetings. Thank you for taking the time to share your recent stay experience with us. We truly appreciate your support. We will relay your positive feedback to the team and hope that on your next return, you will be able to stay in one of our newly designed rooms for a even more dramatic experience.

Thank you again for choosing to stay with us. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Hong Kong

Property: Grand Hyatt Hong Kong
Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#16 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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