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“The Bathroom Of Your Dreams.”

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Grand Hyatt Hong Kong
Ranked #15 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 28 June 2014

One of the best hotels we've ever stayed at. Room was a standard size but very comfortable and tastefully decorated. The bathroom was absolutely gorgeous, with wonderful amenities. The service at the front desk was outstanding, with staff very eager to please. Prices at the lobby restaurant were on the high side, but then again, this is Hong Kong. Excellent location downtown. Did not find restaurants within walking distance of the hotel, but it's a short and inexpensive cab ride to everything. Would stay there again in a heartbeat if we're ever back in Hong Kong.

Room Tip: Choose a room on a higher floor to diffuse street traffic and for a great view of the city and harbo...
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  • Stayed: December 2013, travelled with friends
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Thank Lorraine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkong, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 30 June 2014

Dear Lor N

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had an enjoyable stay. We are grateful for your compliments on our service. For hassle free dining options, you may try out our nine restaurants and bars within the premises offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

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1,561 - 1,567 of 2,969 reviews

Reviewed 25 June 2014

Great staff on the Club floor... Very odd at check in when they offered to move us to a lower floor for a fee (400 HKD) so as to have a renovated room....as it was, we were on the same floor as the actual lounge (not the check in floor) and it was extremely easy to go for breakfast or afternoon drinks. That said, if you are sensitive to smoke, you may want to double check with the receptionist before checking in as apparently the ventilation for the smoking floor (33?) does not work very we'll and you can smell cigarette smoke on the lower club floors... We noticed it on most days of our eight night stay but weren't that bothered by it but can imagine that for some, even one day would be annoying... Club lounge has "limited" alcoholic drinks throughout the day...which during our stay meant it was easier to get a glass of champagne or wine than water in the lounge! Not complaining....! Really loved the staff...

Stayed: June 2014, travelled as a couple
Thank TristanEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkong, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 26 June 2014

Dear TristanEF

Greetings! Thank you for taking the time to share your experience. We are grateful for your compliments on our staff. Delighted to know that you enjoyed the food at One Harbour Road and Grissini. Your feedback on the room and restaurants are much appreciated, which is crucial for refining our services. It is our honour to have you as our guest. We look forward to welcoming you back soon.

Kind regards
Gladis

Director of Marketing Communications
Grand Hyatt Hong Kong

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Reviewed 22 June 2014

Once again the Grand Hyatt Hong Kong provided excellent service. I would especially like to thank the staff at the Grand Club who through their professionalism with a personal touch made me feel quite at home.

Thank you,
John Claus Kongsted Woo

  • Stayed: June 2014, travelled on business
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Thank John Claus Kong... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 24 June 2014

Dear John Claus Kong...W

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had an enjoyable stay. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We were given a very high room with a great view. The breakfast was excellent, but the room was tired. The bathtub water when draining came up through the floor drain, and had a bad smell. The main reason we went was to relax, but the pool was very crowded, lots of smokers, loungers all full, and pool restaurant service was very poor. We were booked to come again on July 5th for our anniversary, but will cancel.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatthongkong, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 30 June 2014

Dear Jonathan L

Greetings. Thank you for the continuous support to Grand Hyatt Hong Kong. Delighted you enjoyed the breakfast at the hotel. Noted your feedback regarding the room defects, we have addressed right away. We wish you a nice staycation for your anniversary next week. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

I had a relaxing week staying at this nice hotel decorated with the spa theme. I felt a warm welcome from the staff at this hotel and it made my day.

I had an upgrade with the harbor view and it's amazing at night to see this sleepless city. I felt I didn't want to go outside under scotching weather during June.

Buffet at this hotel was one of the best. I wouldn't recommend to go for sushi bar. It's quite overprice. Taxis in Hong Kong are probably the most stupid thing here. I cannot stand it when the taxi driver rejected to drive many waiting passengers.

The juice bar at the breakfast buffet was amazing time for me. I had about 4-5 drinks in the morning. I's very healthy and delicious to clean my body!

Location is a little bit off the station and it's about a 7 minute walk.

Great stay if you can afford a five star hotel!

Room Tip: Ask for spa room. 11th floor.
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  • Stayed: June 2014, travelled on business
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Thank LavenderQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 23 June 2014

Dear LavenderQ

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had a relaxing stay at Plateau Spa. We value your support. Look forward to welcoming back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

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Reviewed 22 June 2014

The rooms have been going thru an upgrade the past year. My room was outstanding, clean and roomy. Service was excellent throughout the hotel. I would highly recommend this hotel for anyone going to Hong Kong.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank timbM3216HD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 24 June 2014

Dear timbM3216HD

Greetings. Thank you for taking the time to share your experience. We appreicate your support. Delighted to know that you enjoyed our newly-designed guestroom. We are proud of it too. It would be our pleasure to welcome you back again soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

I had the pleasure of spending the first week of June 2014 at this wonderful hotel in the heart of Hong Kong, and I can only say that you haven't experienced true customer service until you've spent some time at a hotel like the Grand Hyatt. The staff couldn't have been more attentive, or the service more flawless. And the harbor view...magnificent. I had the pleasure of staying in one of the newly remodeled rooms on the 25th floor, and though it was a bit smaller than typical American rooms it was well appointed and perfect for my needs. I couldn't have been more comfortable and the experience was one I hope to enjoy again some day.

Room Tip: Paying a little extra for a harbor-view room is well worth it.
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  • Stayed: June 2014, travelled on business
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Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded 23 June 2014

Dear Steven H

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had an enjoyable stay in one of our newly-renovated rooms. We are grateful for your compliments on our service. We will keep it up. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road | Wan Chai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Hong Kong
#13 Spa Hotel in Hong Kong
#14 Family Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
Price Range: £201 - £433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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