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“Grand Holiday”

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Grand Hyatt Hong Kong
Ranked #16 of 718 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
2 reviews
“Grand Holiday”
Reviewed 10 July 2014

My recent stay at the Grand Hyatt Hong Kong was one off my better hotel stays My family and I enjoyed wonderful service especially from Assisstant Manager Scot who couldn't do enough for us.Like to mention Garth on the Conceige Desk when I needed assistance.Topping all this off was the birthday cake and champagne delivered to me I was delighted and plan to visit again in the future.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 11 July 2014
Dear Rosemary D

Greetings. Thank you for taking the time to share your recent stay experience with us. Delighted to learn that you and your family have enjoying the stay. Thank you for your compliments for Scott and Garth. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,653 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (501)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Istanbul, Turkey
2 reviews
Reviewed 9 July 2014 via mobile

I enjoyed every day of my stay at this hotel.Location of the hotel is very good, just next to convention center. Beautiful view of bay. Very comfortable rooms and large rooms. Fitness center is satisfactory.

Stayed July 2014, travelled with friends
Helpful?
Thank MirsadMesut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 11 July 2014
Dear Mirsad T

Greetings. Thank you for taking the time to share your recent stay experience with us. Delighted to learn that your stay was enjoyable and satisfactory. Thank you again for choosing to stay wtih Grand Hyatt Hong Kong. Look forward to welcoming you back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014 via mobile

This hotel has the most helpful, polite, professional, attentive staff that I have experienced in Hong Kong. The rooms are smaller than most International hotels but they are well appointed and very clean. I found the lifts were very reactive for a 41 story building with very little waiting time. Located on the waterfront with magnificent views of the city and Harbor and being within 100 meters of a MTR (railway system) made travel to all parts of Hong Kong very convenient and inexpensive.

Stayed July 2014, travelled as a couple
Helpful?
Thank SFT2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 11 July 2014
Dear SFT2000

Greeitngs. Thank you for taking the time to share your recent stay experience with us. We are appreciative of your compliments with regards to our rooms, location and service. Thank you again for choosing to stay wtih Grand Hyatt Hong Kong. Look forward to welcomin you back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 July 2014

The Grand Room of Grand Hyatt's where I stayed is very nice. Room has coffee and tea-making facility and housekeeping staff provides you hot water in an electric thermo jug every night. I love the toiletries and huge window. I got a corner room so the window is all over one side that extends to the other side so room is well lighted at day time. While the hotel is under going renovation, the noise that comes from the construction is not that bad. Hopefully, when construction is over and the renovation is completed, the hotel's room will be better. For now the key to the room is a real key that you put into a hole in the door and turn it clockwise to open.

The Grand Harbor view room is not much different from the Grand Room except that the former offers view of Victoria Harbor so guests staying in a Grand Harbor view pays an extra HKD 400-500 more. However, there is construction going on at the area in front of the hotel which can be seen from 4th to the sixth floor so I believe the extra amount you pay for the view is not worth it because the ongoing construction within the area is an eye sore.

As for the daily buffet breakfast at the Grand Cafe, they hardly change the menu. I stayed there for five days and saw the same dishes everyday. Though the noodle with broth is good along with the dimsun, I still believe that they should change some of the other dishes so guests staying for several days would have other choices.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloe27_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 9 July 2014
Dear Chloe27_12

Greetings. Thank you for taking the time to share your recent stay experience. We appreciate your positive comments. The construction outside of the hotel is temporary and the good thing is that there will not be tall buildings upon completion of works so the beautfiul views of the hotel can be maintained. Thank you for the comment re our breakfast buffet. We will let the chef know. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, United States
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014

Staff was extremely helpful and professional. Web site and staff were accurate about the closing of facilities for upgrades The location near the ferry terminal made trips to Kowloon very easy. The management staff at the steakhouse was friendly and engaging. Food was ok but not las good as us top of the line steakhouses Wine selection was good and the mustard options for steak enhancement was a welcome change of pace.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Donald Joseph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 14 July 2014
Dear Donald Joseph O

Warm greetings. Thank you for sharing your recent stay experience with us. We appreciate your compliments regarding our service, lcoation and Grand Hyatt Steakhouse. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
1 review
Reviewed 6 July 2014

From check-in to check-out, they treat you like royalty! The harbor room view is where you want to book your room! The roon was also very nice with the bath tub in the middle of the room so you can watch TV from your own bathtub...

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Kurodo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 9 July 2014
Dear Kurodo M

Greetings. Thank you for your compliments on our new room. Happy that you have enjoyed it as much as we do. Thank you for choosing to stay with us. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hongkong, Hong Kong
1 review
Reviewed 4 July 2014

Stayed in club room with harbor view. Their hospitality was warm and thoughful. so great. Club lounge service including breakfast was impressive. I had several experience in club service in Hyatt, but Grand hyatt hongkong's service was the best. If I visit Hongkong again, I would gladly stay in Grand Hyatt again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Yukyung L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 14 July 2014
Dear Yukyung L

Warm greetings. Thank you for your compliments regarding your recent stay. Delighted to know that you have thoroughly enjoyed your time in the hotel. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Hong Kong

Property: Grand Hyatt Hong Kong
Address: No.1 Harbour Road, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
#16 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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