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“Great view, great service” 5 of 5 bubbles
Review of Grand Hyatt Hong Kong

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Grand Hyatt Hong Kong
Ranked #15 of 713 Hotels in Hong Kong
Certificate of Excellence
Hong Kong, China
Level Contributor
307 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
“Great view, great service”
5 of 5 bubbles Reviewed 22 July 2014

My wife and I stayed in a Plateau Room on 11/F for 1 night on 5 July. We got a gift coupon from a dear friend, but the room rate is HK$7,000 per night on the rate card.

The Room:
The view is good, facing central and upper Wanchai district. If it weren't for the eyesore of the construction site downstairs (the Shatin-Central subway line to be completed in 2018), the view will be perfect.The room is updated with a rather interesting layout, set in a birch light wood tone and dark marble. The bed / sleep area is on a raised birch floor platform. Instead of a couch, there are two tatami zaisu chairs and a small coffee table. The open wash basin and extra-large vitality station is a dream come true for ladies. Another feature is the glass shower and bath so that you can enjoy the Central view while washing the stress away. The highlight is the humongous built-in bathtub that accommodates a small family easily. But if you're going with a friend whom you feel shy showing your naked body to, give it a second thought. The toilet is in a separate room (without window) and there's a carpeted vestibule at the entrance for taking off your shoes. All the furniture is nicely tailor-made. But I don't dig the vertical wooden louvre shades at all. You can't completely push them aside or hide them, leaving a big wooden vertical column at the centre of the window that blocks the view.

The pool:
The perk of staying on 11/F is that you can just walk out to the swimming pool on the same floor in your bath robe. However, don't be misled by the extra wide-angle shot in the profile photo. The pool is in organic shape, but the narrowest part is like 2 metres wide. It gets really crowded in the afternoon as it's shared by Renaissance Hotel next door too. There are definitely not enough lounge chairs and there isn't a system to identify which chair is vacant (as people just leave without removing the towels). We found out they gave away a free virgin mojito to all pool guests on their FB page. But their staff didn't seem to know about it at first. After checking, he told me it's served after 2pm and only upon request. If it's a giveaway, why don't you just automatically serve it whenever a guest comes in? Given the room rate, a virgin mojito really doesn't harm your P&L. I ended up ordering a draught beer (the server not knowing what brand of draught that was) for HK$90. The beer was lukewarm and disgusting. BTW, free icy cold Bonaqua water is provided in unlimited supply.

The Spa
Our coupon included a one-hour massage session for two. The signature plateau course really isn’t our favourite treatment. The therapists are friendly and technically good, but the treatment itself is too mild to our taste. We did tell the therapist to go harder, but it’s hard for them to go hard when it’s mostly long lingering strokes. The floral tea and fruit tea after massage were great and it’d be nice to have those teas available in our room. The 60-min massage is listed HK$980 on the rate card.

The buffet breakfast (G/F cafe)
Nice mix of Chinese, Asian and Western food. Egg station, made-to-order waffles, noodles and juice bar are nice touches. There are many kinds of fruits, cereals, cheeses. Dim-sum is of excellent restaurant-quality, not cheap frozen stuff from most buffet.

We ate at Steakhouse in the hotel. Please read my separate review.

BTW, we may not look like locals, but it's really important that all staff assume all guests understand Cantonese. They didn't say anything terribly offensive, but the staff did refer to us as "they" 佢地 in our face... It doesn't sound as bad in English, but they might as well say "this lady and gentleman here" in Cantonese.

All in all, i'd recommend it if it fits your budget. And it's cool to swim amidst a concrete jungle sipping cocktail.

Room Tip: Pick a room with Central view or Tsimshatsui view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jaylowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 23 July 2014
Dear jaylowe

Greetings. Thank you for taking the time to share your experience with Plateau Spa and the hotel. Thank you for your compliments. Delighted to know that you have enjoyed the stay.
Thank you for pointing out our imperfections. We shall look into it and trust that the next time on your return, you will have a even better experience.

We look forward to welcoming you back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,489 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 July 2014

I try to stay at the Grand Hyatt HK on all my trips to Southeast China. It is always a refreshing and welcome stop on my way back to the US. The tasteful aesthetic and wonderful service are consistently top-notch. I enjoy being a short cab ride from LKF (walkable on a nice night) and within a 10 min walk of the ferry terminal in Central. This trip I had the opportunity to enjoy one of the newly renovated rooms at the Grand Hyatt. I was a little worked that the "modernization" could compromise the classic elegance of the hotel. I was pleasantly surprised with the tasteful updates. I appreciated how much brighter and more open the room feels. The quirky plastic light switches are gone, replaced with touch controls. And the blinds/blackout shades are now power operated from the bed-side. The new artwork and carpeting is tasteful and they didn't mess with the excellent mattress that I've always enjoyed. I noticed a couple decor pieces from the old room (particularly the falcon) were kept. The brass key (with mag stripe) is replaced with a more conventional RFID card for entry. Only a few floors have been updated, so don't expect a new room (not that the old rooms were unpleasant in any way). Overall I was very pleased with the improvements.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Patrick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 28 July 2014
Dear Patrick R

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you have enjoyed our newly designed room and its new features. We are appreciative of your compliments. Thank you again for choosing to stay with us. Look forward to welcoming you back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

First time in this hotel last July 10-12 for an official business and arrival date happened to be my birthday too. Service is impeccable and all hotel staff encountered are very friendly and accommodating. I specifically would like to commend Wingo Cheung, Manager of the Grand Club and Scott of the Grand Club as well. Both made sure I & my guests were always well attended. They both made us feel very welcomed and special, almost spoiled, which I like. Gladis, their PR director was very pleasant as well and gave a very informative tour of the hotel. We were lucky to have chatted with their GM, Mr. Philip Yu, who gave us very insightful information about the hotel and the industry, in general. A dashing gentleman who finds time to mingle with his guests. I loved my room with a great view of the Victoria Harbor and it was very cozy, exclusive and homey. Was very lucky to have been treated to a fantastic dinner course where their resident chef of 25 yrs made me a longevity bun for my birthday. That same day, they sent a complimentary bottle of wine and a box of chocolates to my room that made my stay in the hotel all the more memorable even if it was for work. No wonder I've been reading good reviews on them online. Location as well is very good as it's just near places of interest in the Hong Kong Island including Causeway Bay. I highly recommend this hotel which is worth your budget.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank johanna0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 22 July 2014
Dear Johanna

Greetings. Thank you for taking the time to share your feedback. Delighted to know that you had a satisfactory stay. Thank you for your compliments. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

This hotel is grand but the service provided by the staff helps to make the stay special. It is worth it to pay a little extra to stay on a club floor as you can enjoy the view of Victoria Harbour as you sip a complimentary cocktail or enjoy an extensive breakfast buffet. It is not often the grandeur of the hotel or the facilities provided that make your stay memorable but an experience or a person that goes above and beyond. At the Grand Hyatt we felt all the staff were willing to go above and beyond but a special mention must go to Scott in the club lounge. He always greeted us like a long lost friend and was happy to have a chat or fill a champagne glass before we asked.

The pool area is also very relaxing and we really appreciated the cold water, fresh towels and umbrellas as it was very hot and humid in July. The restaurants in the hotel were also exceptional but I will review them separately. I have stayed in many 5 star hotels in Hong Kong and would highly recommend the Hyatt. Once the renovations are finished it will only get better.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TKTKFTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 22 July 2014
Dear TKTKFTP

Greetings. Thank you for taking the time to share your feedback. We truly appreicate your compliments. Pleasure to learn that you have enjoyed the stay. We will relay your positive comments to the team, and Scott in particular. We look forward to wecloming you back and hope that you will have the chance to stay in one of our newly designed rooms.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

No wonder internet mogul Kim Dotcom chose to stay here when he lived in Hong Kong. The views, location and service are great. Room very comfortable and the internet connection good and free. Good breakfast.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Chucky111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 21 July 2014
Dear Chucky111

Greetings. Thank you for your compliments. We truly appreicate your support. Thank you for choosing to stay with us and look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

I stayed at this hotel over a year ago, but the experience was very strong. We had a club room and I must say it is well worth the money. The club area has fantastic food and wine, there is an open fireplace in the winter and the service is fab. The views from the Club rooms is great and as per usual with Hyatt the service is top. A great hotel in a great city that I now live in!

Room Tip: There was construction at the time so best to get a high level room. Club room is STRONGLY recommend...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Flash1979_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 18 July 2014
Dear Flash1979_12

Greetings. Thank you for taking the time to share your feedback though you stayed in October 2012. Really appreicate that. Thank you for your compliments. We hope that we will have the chance to have you as our guest again soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, United States
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

It's a rare travel experience where every aspect of a stay is perfect. My experience at the Grand Hyatt in Hong Kong was just that: perfect! The room was spacious, clean, and full of amenities. The staff were super polite, efficient, and attentive. Even in-room food service was outstanding. I will definitely stay here for my next visit to Hong Kong.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this review, 21 July 2014
Dear Mark S

Greetings. Thank you for sharing your feedback with regards to your recent stay. We are pleased to learn that you have thoroughly enjoyed experience with us. It has been our pleasure to have you as our guest. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Hong Kong

Property: Grand Hyatt Hong Kong
Address: No.1 Harbour Road, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the prime waterfront of Hong Kong Island commanding beautiful views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 545 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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