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“Good, Good, Good!”

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Island Pacific Hotel
Ranked #97 of 718 Hotels in Hong Kong
Certificate of Excellence
Seinajoki, Finland
Level Contributor
267 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Good, Good, Good!”
Reviewed 29 March 2014

This was our second time in this hotel, the first time was about year ago. I've been in HK over 10 times and always stayed at Kowloon.
Our vacation lasted for 7 days and we decided to take this same hotel because of good experience last time. Location is good, ding dong tram goes just beside(20m) and the metro is also nearby.
Hotel staff is more than helpful maybe sometimes too helpful.. :)
Trustfull Money exchange kiosk across the street.
Breakfast was good and very fullfilling. Staff was really doing their job, sometimes they collected plates too fast away, we just got our plates empty when it was all gone... And we thought that we put all the trashes etc on them.. ;) ( Greetings to Kimmy! )
But maybe better that way than the opposite.. And it definitely didn't ruin our vacation!!
And then there was chef making eggs and there was plenty of everything to eat!
The room was fine, 22nd floor harbour view and by asking our friends got smoking room.
Everything went well and smoothly. The only thing that we kind of disliked was at bar when we changed tv channels by ourselves and the waitress didn't like it and got angry with us. Well, we are Finns and used to do things by ourselves... ;)
100 points we want to give for the guys at concierge. They were all the time smiley and helpful.

Rooms were booked via Asiatravel.com because it was really easy and cheapier than booking straight from hotel...
I'm a member for several hotels (like Accor) but this was valued so well that no Novotel etc couldn't beat it! I can highly suggest to book this hotel!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J11P33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (307)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Kuching, Malaysia
Level Contributor
80 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 March 2014

Reasonably priced hotel.

Stayed in the corner room with harbour view. Full glass from floor to 'ceiling'. Unfortunately, the glass facing the front is quite dirty on the outside, so the view of Kowloon is 'hazy'. But the view on the side is ok, so we can see many sea vessels coming in and out.

There is a small gym and outdoor swimming pool which we did not use.

Room is very well maintained despite the age of the hotel. My guess from the interior design which has plenty of marbles in the toilet, carpeted floors in corridors and room, and the wooden furniture, that this is probably from the 90s; but looks new and clean.

Location is far from the nearest MTR but plenty of taxi. We took the tram quite regularly as it is very near the hotel. Hotel also provide shuttle bus to Central, Ferry Terminal etc., we used it to go to the Airport Express, so it's very convenient.

We also like the location as it is surrounded by old shops, eateries and market. We climbed up the slope towards high street and feel like one of the residents.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eat_Wind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, 28 March 2014
Dear Eat_Wind,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay. We value comments from our guests.

We are grateful to learn that you have enjoyed your stay with us and we have noted your comment regarding the glass window. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
Reviewed 23 March 2014

Right from the moment you step in, from the Concierge to the Reception to the Manager on duty and even the chamber maid... We received fabulous service in this hotel. We have requested an early check In as our flight arrives at 7am and we have 2 young kids travelling with us. They have put it in our request and they remembered our kids need to rest. Concierge service is also excellent with providing print outs to our destination and shuttle service to MTR. Thank you for the wonderful stay....

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spottyap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, 25 March 2014
Dear Spottyap,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay. We value comments from our guests.

We are grateful to learn that you have enjoyed your stay with us and we will continue our endeavour to improve our services and facilities. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
67 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 March 2014 via mobile

Stayed in deluxe queen room on 17th floor. The room was small as was the bed more like a double bathroom was also small shower over tub very skinby tub. The view from the room was beautiful overlooking the harbour. Tge staff were excellent. The hotel is a little bit out of the way and I wouldn't really recommend it for elderly people but in saying that the hotel does provide a free complimentary bus service every half hour to the piers where you can catch a train or a star ferry to the mainland for 40c Aus.I recommend people catch the airport express train from the airport

Stayed March 2014, travelled with family
Helpful?
Thank jodragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, 25 March 2014
Dear Jodragon,

Warm greetings from the Island Pacific Hotel!

Thank you for your recent visit and for taking time to post a review about your stay. We hoped that the hotel shuttle bus service provided convenience to you during your stay to travel around. In addition, there is also the Airport Express operated shuttle bus service, Route H1, which runs between Hong Kong Station and Island Pacific Hotel every 20 minutes.

We will continue with our endeavour to improve services and facilities for our guests. In the meantime, we look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Changzhou, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2014

BOOK 10+ DAYS EARLY ON ISLAND PACIFIC'S SITE TO SAVE AND RECEIVE A FREE BUFFET BREAKFAST
My experience with this hotel was nothing but wonderful. We arrived and checked in over 2 hours early, asked for a room-upgrade and received a beautiful room with a harbor view (previously we had a smaller, city view room) for no price increase. We then asked for a late checkout, pushed from 12:00 to 2:00. The staff was super friendly and helpful, no issues at all.

The Actual Room:
-TV (with English Channels)
-Safe
-Fridge (not stocked)
-Decent bed, a tad stiff
-Large windows
-Harbor View
-Desk
-Outlets ready for American chargers/plugs
-WiFi
-Clean/Nice bathroom
-Full bath
-High-Pressure Shower
-Hot water and tea and fake coffee (that insta stuff...yuck)

The hotel has a great shuttle service between Star Ferry and Central Station and IFC Mall leaving every half hour.

The location is the only downside, but if you plan and use their free shuttle and *buy* an Octopus card the Trams are a great way to just jump on and go. So, it was a very minor inconvenience.

Overall, it was a great stay with a friendly-staffed hotel and a great, clean room to add to our enjoyable time in Hong Kong.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSDriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, 22 March 2014
Dear JSDriscoll,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are delighted to learn that you enjoyed your stay with us and we will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lappeenranta, Finland
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2014

I liked staying at Island Pacific. Everything was neat and clean and the staff were helpful. We were able to see the ICC tower light show from our deluxe room window, it was a nice surprise :) The only downside is the location, as we would've liked being next to an MTR station - here we had to take a tram or a 15 min walk to the nearest metro station. But they have a tram connection straight to Happy Valley which is great if you're going to see the horse races, which you should ;) Overall a nice stay, would recommend it to adults and families!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenni U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, 20 March 2014
Dear Jenni U,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are delighted to learn that you enjoyed your stay with us and we will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 March 2014

Had a very pleasant stay at the Island Pacific. Room was small but comfortable and well appointed and price was excellent for Hong Kong. We loved the location. Couple of blocks from airport express bus A10 and A12, so easy to get to/from airport and handy to MTR. Sheung Wan is great neighbourhood, more old Hong Kong than Central with wonderful blend of locals and burgeoning restaurant scene and interesting shops. Never ate in hotel. Too many other places, from fabulous dim sum to great western food nearby. Staff were professional, friendly and keen to be helpful. We would recommend and will stay there again next time we come to Hong Kong.

Room Tip: Go for Deluxe with full Harbour view on high floor. Premier is fine but smaller.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NLBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, 17 March 2014
Dear NLBS,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are delighted to learn that you enjoyed your stay with us and we will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Island Pacific Hotel

Property: Island Pacific Hotel
Address: No.152 Connaught Road West, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#45 Best Value Hotel in Hong Kong
#65 Business Hotel in Hong Kong
#67 Family Hotel in Hong Kong
#68 Romantic Hotel in Hong Kong
#83 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Island Pacific Hotel 4*
Number of rooms: 343
Official Description (provided by the hotel):
Gazing over the Victoria Harbour, the Hong Kong Island Pacific Hotel is the centerpiece of outstanding waterfront landmarks in West Central, offering a superb retreat from the hustle and bustle of the downtown. The Hong Kong Island Pacific Hotel is one of the major Hong Kong Hotels of the area and a proven favourite Hong Kong base for discerning business travellers. The 343 room hotel is only 5 minutes walk to Sai Ying Pun Station and offers easy access to the Central business district and is only 15 minutes away from The Hong Kong Convention and Exhibition Centre. Serving as a relaxing retreat from the hectic pace of life in this vibrant city, the hotel offers boutique style accommodation at an affordable rate in a luxury environment. One of the world's great harbour views can be enjoyed from 80% of the hotel's accommodation, and all rooms and suites are configured to enjoy the optimum level of natural daylight through floor to ceiling windows. Plus, enjoy free WiFi access at our hotel. ... more   less 
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Also Known As:
Island Pacific Hotel Hong Kong
Hotel Island Pacific

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