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“Kind of dated hotel”

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Island Pacific Hotel
Ranked #87 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 2 July 2014

This is hotel which was prime in its time but is now dated and honestly in need of revamping if it is to be an attractive hotel in its own right, rather than an hotel that gets occupied simply because Hong Kong is short of hotel space. Location is not optimum and other more modern, better priced hotels have better locations and a better value proposition if one looks. The room we had was ok but the fittings were clearly dated with marble bathrooms (who uses that these days?) and electronics similarly dated. Given their prices which this hotel aims to achieve (top), there is clearly a big disconnect with the value that is actually delivered.

Room Tip: Avoid the lower floors due to road noise
  • Stayed: June 2014, travelled as a couple
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 4 July 2014

Dear David1676,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We appreciate your valuable comments and will make endeavour to improve accordingly.

We would like to express our gratitude to you for sharing your feedback with us and we look forward to welcoming you back.

Warm regards,

Shirley Sam

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425 - 431 of 1,749 reviews

Reviewed 2 July 2014

For a budget hotel, this is proper luxury, with spacious bedrooms, clean rooms and very friendly staff. We got upgraded to a Harbour View room, and the whole view of the harbour was worth the price and choice of hotel.
the staff is really friendly, polite and will help you with getting a taxi or using the shuttle which is one of the most useful services as the hotel is a bit far from the metro stations but a stone throw from the picturesque tram. The swimming pool is nice and the gym could do with better equipment, but we didn't go to Hong Kong to stay at a hotel's gym.
Internet wifi was super fast too.

I would definitely stay there again if I return to Hong Kong

Room Tip: chose the harbour view, as the city view faces some horrible towers, but the harbour view faces vict...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
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1  Thank andresSW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 18 July 2014

Dear andresSW1,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to learn that you had a pleasant stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam

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Reviewed 1 July 2014 via mobile

Great place it is good value for money. Beautiful pool which was great after a long day in the heat. Pool attendants could be more helpful as they seemed bored and disinterested. Piano player in bar is very talented. All in all I had a good time.

Stayed: June 2014, travelled solo
1  Thank markscura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 3 July 2014

Dear markscura,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are delighted to know that you enjoyed our facilities and the live performance at The Bar. We also are sorry to hear of your unpleasant experience which happened during your visit at the swimming pool. We have reminded all related team members, along with your feedback, that “guest first” is the core value of hospitality and we should always extend care to our guests.

I am grateful to you for sharing your open feedback with us so that we are able to monitor our operations more closely and to take corrective measures for improvement.

We look forward to welcoming you back at Island Pacific Hotel on your next visit.

Best regards,

Shirley Sam

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Reviewed 27 June 2014

We booked the hotel because of the price and location basically. The price was very low and we could walk to downtown in less than 5-10 minutes or we could take the tramp which arrived and departed just outside the hotel. In addition the view was incredible, especially at night (room at 7th floor). There was also a nice sheltered pool on the roof - which was extremely necessary in July :).

  • Stayed: July 2013, travelled on business
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Thank Kasper B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 9 July 2014

Dear Kasper B,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to learn that you had a pleasant stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Was a hotelier in Singapore and I am looking forward to stay in Island Pacific, ranking #68 in HK the time I booked.

Arrived at the hotel by the pick up bus at the airport. Was at the opposite side of the hotel. It was unexpected that one of the porter sudden came to me and carried my luggage. Even though I was a little taken aback, I'm really happy your staff to be so proactive! Didn't get his name though. A young, slim & tall guy.

Check in and check out was swiftly done!

Although the location is abt 10-15mins walk to the MTR(Sheung wan), but I think it's still okay. You can arrange the free shuttle bus anyway!

Along the way to MTR, there is this famous dim sum restaurant called 莲香居. Whereby you should give it a try!

Overall the stay here is valuable for money.

Only cons I would say is the cleanliness of the room. Bed sheet was not clean and tables are quite dusty.

Room Tip: opt for the harbour view!
  • Stayed: June 2014, travelled with family
    • Value
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Thank TammyHong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 9 July 2014

Dear TammyHong,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to hear that you enjoyed our service. Your comment on the room cleanliness has also been taken note and we will make endeavour to improve accordingly.

We would like to express our gratitude to you for sharing your feedback with us and we look forward to welcoming you back.

Warm regards,

Shirley Sam

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Reviewed 26 June 2014 via mobile

This hotel is located in the Tsuen Wan district, which in my personal opinion is slightly off the beaten track. So unless you find yourself having some business in this district, you will not find its location very attractive. Traveling to the shopping area of Central is convenient though with Hong Kong's efficient public transport system.

The room size is comparable to most hotels in Hong Kong. It is neither too small nor extensively large. It boasts only one food and beverage outlet, so you will pretty much have to venture outside if you do not fancy dining in. Ask the concierge for recommendations for you may not be familiar with the surrounding area. Ask for a room facing the harbour, for it offers a magnificent view to wake up to in the morning. For health nuts, the gym is accessible round the clock with the room key but the pool is only open from 7am to 8pm.

Good for a short stay, but anything more, I would suggest some place more centralised.

Stayed: June 2014, travelled on business
Thank CCHSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 4 July 2014

Dear CCHSingapore,

Warm greetings from the Island Pacific Hotel! Thank you for staying with us on your recent visit and for taking the time to post a review about your stay.

We are grateful to hear that you have a comfortable stay. Your comment on the opening hours of our swimming pool has also been taken noted, we would adjust our schedule according to guest’s request and our operation capacity,

We would like to express our gratitude to you for sharing your feedback with us so that we are able to improve and serve our guests better.

We look forward to welcoming you back at Island Pacific Hotel on your next visit.

Best regards,

Shirley Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

It was my first visit to Hong Kong. I hesitated to come as I just had an accident that left me partially unable to walk. After two weeks stuck in my room, I was a bit anxious to start a 10 days business trip in the region. Yet, right upon my arrival and until having completed my check in at the airport, everyone at the hotel demonstrated a true sense of service. I arrived in a wheelchair and left with only one crutch, thanks to the support I received during my stay. The staff pays great care to make you feel special, always with a smile. I look forward to my next visit.

Room Tip: I was on the 20th floor and could hardly hear the traffic. It looks like rooms at lower levels could...
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dominique S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this reviewResponded 24 June 2014

Dear Dominique S,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to learn that you had a pleasant stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Island Pacific Hotel

Address: No.152 Connaught Road West, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#51 Best Value Hotel in Hong Kong
#64 Business Hotel in Hong Kong
#66 Family Hotel in Hong Kong
#67 Romantic Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
Price Range: £69 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Island Pacific Hotel 4*
Number of rooms: 343
Official Description (provided by the hotel):
Gazing over the Victoria Harbour, the Hong Kong Island Pacific Hotel is the centerpiece of outstanding waterfront landmarks in West Central, offering a superb retreat from the hustle and bustle of the downtown. The Hong Kong Island Pacific Hotel is one of the major Hong Kong Hotels of the area and a proven favourite Hong Kong base for discerning business travellers. The 343 room hotel is only 5 minutes walk to Sai Ying Pun Station and offers easy access to the Central business district and is only 15 minutes away from The Hong Kong Convention and Exhibition Centre. Serving as a relaxing retreat from the hectic pace of life in this vibrant city, the hotel offers boutique style accommodation at an affordable rate in a luxury environment. One of the world's great harbour views can be enjoyed from 80% of the hotel's accommodation, and all rooms and suites are configured to enjoy the optimum level of natural daylight through floor to ceiling windows. Plus, enjoy free WiFi access at our hotel. ... more   less 
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Also Known As:
Island Pacific Hotel Hong Kong
Hotel Island Pacific

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