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“Brilliant convenient hotel”

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Park Hotel Hong Kong
Ranked #76 of 716 Hotels in Hong Kong
Certificate of Excellence
Farnborough, United Kingdom
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Brilliant convenient hotel”
5 of 5 bubbles Reviewed 5 November 2013

Situated in Kowloon (personally I think it is better to stay in Kowloon rather than on Hong Kong Island) within walking distance of the MTR (Mass Transit Railway/ underground) and the Star Ferry, both of which will have you in the middle of Hong Kong in 20-30 minutes. it also has a courtesy bus from the train terminal coming from the airport. It is within a 20 minute walk of the major Kowloon street markets

The hotel is comfortable, clean and well equipped and, despite warnings to the contrary, a reasonable size. The staff are amazingly helpful. we asked for directions to a restaurant which had been recommended but was off the beaten track, the receptionist produced a MTR map, printed off a direction map from the internet and pointed out the local markets nearby, he also told us how much the MTR would cost etc. He could not have been more helpful.

The lunch buffet looked excellent although we did not take advantage of it.

An excellent base to visit Hong Kong, we will be back

Room Tip: As anywhere in Hong Kong - the higher the better. Instead of restaurants try the open air street fo...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Merlinthemage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 8 November 2013
Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the teams. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests.

Once again, thank you for your time and we look forward to welcoming you again soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Longboat Key, Florida
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

We need a nice, clean, with a good location (Tsimshatsui preferably) but reasonable priced for 11 people - 5 rooms. Park Hotel was perfect. It has been redone - rooms are clean and spacious by HKG standards anyway. Booking was a little confused with 5 rooms but OK and check in was only 15 minutes. By pre paying for rooms and breakfast we saved over 30% on lowest rate listed. Concierge was quite helpful. Good location - our room had a great view of HKG island. Tube station is only a block or so away.

Stayed October 2013, travelled with family
Helpful?
1 Thank dolomitelbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 5 November 2013
Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. It is our honour to have brought you an enjoyable experience and your valuable comments are testament to our dedication to service excellence. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests.

Once again, thank you for your feedback and we look forward to welcoming you back again soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

I was hesitant at first in staying here, because of some reviews that we have read and this was our first time to stay here. Upon arrival we were greeted by hotel employees. Checking in was a breeze, though our room is not ready for one hour. this was understandable because of the amount of people checking out also. After returning to the hotel after one hour, we got the room that we requested. our room was on the 6th floor which was a non smoking floor (thank God!), and the view was particularly nice. i also requested to be placed on the lower floors and they were accomadating enough to place us on the 6th floor. the room has the is clean and modern feel to it which i prefer. the room also has ample amount of space, despite being a twin sharing room.
The staff overall i would say has been very helpful and very accomadating. they were friendly enough, and they made guests feel at home. the rates are fairly reasonable, it was definitely worth every single penny we spend. i highly praise the cleaning staff on the 6th floor, they were friendly, this was the first time we were greeted by the cleaning staff in any hotel that we stayed in.
the area of the hotel was also a plus, the hotel is situated near the MTR station. Just a 3 minute walk. if you are a shopaholic like me, stay at park hotel. there are many boutiques around the hotel that could satisfy you're itch for shopping. nathan and canton road is just a few blocks away so if you still crave for more shopping.
and checking out was also easy, there were no fuss. we checked out in like less than 5 minutes.
if you want a hassle free stay in hongkong, stay in park hotel. :)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oana_101913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 5 November 2013
Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. It is a pleasure to learn of your satisfaction with the hotel’s location, overall service, room environment and cleanliness and we are happy to receive such recognition. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests and your valuable comments are testament to our dedication to service excellence.

Once again, thank you for your time and we look forward to welcoming you back soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 bubbles Reviewed 26 October 2013

Upon check in we were served by the duty manager, Kevin. Firstly the room was not going to be ready in time until thirty minutes after the advertised checkin time of 2pm. Apparently this was "just the situation". We were then informed there was no free Wifi and it would be at a cost of $30/hr or $180/week. I showed Kevin my Wotif reservation paperwork which said our room had "Wifi/Internet access which ensures you are connected at all times". His response was that if we booked on their website the wifi would be free, but according to Agoda there was a cost. We didn't even book through Agoda?!?! No response. We work in the travel industry and cannot believe there was no solution offered and that he was borderline aggressive with his approach. We booked this hotel specifically for the free Wifi and it simply wasn't provided. Overall a poor experience and we won't be recommending this hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank csp24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 1 November 2013
Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor. However, we are very disappointed to read your review and would like to extend our sincere apologies for your disappointment and the inconvenience caused.

We truly appreciate your valuable feedback on check-in time, internet service and staff service. We are sorry that as our hotel was almost running full house on the day you arrived that made your check-in time delayed. We sincerely apologize for the inconvenience that may have caused you. We will do our best to strengthen the efficiency of our Front Desk Team and Housekeeping team in serving our guests satisfactorily, especially during peak seasons and peak hours.

We regret that the information posted in the overseas travel agent website confused you. The information has been immediately updated to prevent this issue from happening again. Currently, we offer free internet services to guests who book rooms via our website, and we highly recommend you and fellow travelers to book directly through our website to enjoy complimentary wifi service as well as the best rate guaranteed. Please rest assured that we certainly make the best arrangement and provide all possible assistance to our guests in all circumstances.

I have also addressed the issues with the respective departments on the shortfall in service standards. Immediate corrective actions have been taken with Front Office staff and all frontline staffs are reminded to be more detail-minded in providing sufficient and clear information to guests. Besides, they are called attention to their service on every contact towards guests and we will certainly enhance the customer service skills of our staffs through appropriate training. We will make every effort to seek continuous improvements in serving our customers satisfactorily.

We take all guest comments very seriously and once again, we apologize for the inconveniences you had on your last stay and hope these incidents will not deter you from using our hotel. We certainly look forward to having another privilege of welcoming you back again in the near future.


Thank you,

Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong kong
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 23 October 2013 via mobile

Clean, Modern, professional, Reasonable Rates.....
Having been totally disappointed by the the Ramada next door , this hotel was like HEAVEN. As for hotel for what it's worth. I would recommend it for a mid stay with my eyes closed.
On this trip in October 2013 we have done many hotels and I will start posting comments soon.
We have been doing international travel to many countries for various reasons and would like to thank all those posting ACCURATE info on the site

Stayed October 2013, travelled on business
Helpful?
1 Thank Shadley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 29 October 2013
Dear Shadley,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. I am delighted that you enjoyed your stay at our hotel. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests.

Once again, thank you for your feedback and we look forward to welcoming you back in the near future.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 October 2013

We had seven wonderful nights at the Park. The entry is to say the least not easy to find and quite a shock. And if you judged the Park by this you would likely walk away.But once inside the foyer you find an entirely different picture. So what did we like about the Park. The Staff helpful and courteous. The room spacious and clean . The location great, just a short walk to the harbour.and another 10 min. walk to the Star Ferry. Train station around the corner 5 mins. away and right next to a modern Super Market. Easy stroll to heaps of eateries. Food from room sevice great and prompt. Sure it doesnt have a pool or a gym a ballroom or function centre but hey we would'nt use these facilities anyway so why pay for them. Thank you to ALL the staff at the Park for your contribution in making our stay in Kowloon most enjoyable. Di an Phjil Brazier.

Room Tip: Our room over looked the Park. Much better than looking at the rear of a neighbouring Building
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 28 October 2013
Dear Philip,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. Thank you for your commendation for our location, staff service and room service which is testament to our commitment to bringing joy and love to all our guests. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests.

Once again, thank you for your feedback and we look forward to welcoming you back in the near future.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

My boyfriend and I have been staying Park Hotel for 3 consecutive years and we've chose it mainly because of the location and size of the rooms. The first two years we stayed in the deluxe room which was huge by hong kong's hotel standards, albeit expensive but hotels in Hong Kong are generally expensive and small. For our third year we picked the Superior Room which was really small so I would not really recommend it. Quite a tight squeeze. The staff or should i say people in hong kong generally guard themselves and aren't really friendly to tourists. Been there 3 years and yep, am very sure about that. So when there were some issues at the concierge regarding my airport transfer, the staff handling it was quite rude and didn't even look at me in the eye when talking to me. I was quite put off and disappointed actually.

Room Tip: Would definitely advise AGAINST booking the airport transfer and just get a cab from the airport dir...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Priscilla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this review, 26 October 2013
Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of stay during your recent visit to Hong Kong and for taking the time to share your feedback on Tripadvisor. We sincerely thank you for your commendation on our location and size of deluxe room. However, we are very disappointed to read your review and would like to extend our sincere apologies for your disappointment and the inconvenience caused.

We have noted your valuable feedback on superior room size and staff service. We regret that the size of the superior room did not meet your expectation for your last visit. Our hotel has 347 generously sized rooms and suites in different categories to suit the needs and preference of our guests. Guests are welcomed to contact our staff for assistance should they have any special needs and we certainly try our best to accommodate guests’ request though it is not guaranteed and subject to situation.

We truly appreciate your valuable feedback on the service of our frontline staff. Your feedback is important to us. I have addressed the issues with the respective departments on the shortfall in service standards. Immediate corrective actions have been taken with Concierge staffs and all frontline staffs are called attention to their service on every contact towards guests – to serve from the heart with eye contact and smile. Besides, we will certainly enhance the customer service skills of our staff through appropriate training and ensure our service is consistently maintained in the best quality and highest service standard for our customers. Please rest assured that we will make every effort to seek continuous improvement in serving our customers satisfactorily.

We take all guest comments very seriously and once again, we apologize for the inconveniences caused and hope this incident will not deter you from using our hotel. We certainly look forward to having another privilege of welcoming you back again in the near future.

Thank you,


Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hotel Hong Kong

Property: Park Hotel Hong Kong
Address: No.61-65 Chatham Road South, Tsimshatsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#66 Business Hotel in Hong Kong
#69 Luxury Hotel in Hong Kong
#83 Family Hotel in Hong Kong
#85 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Hotel Hong Kong 4*
Number of rooms: 347
Official Description (provided by the hotel):
Feel the pulse of the city from the Park Hotel Hong Kong, strategically located in the heart of Kowloon's entertainment and business district of Tsim Sha Tsui. At the forefront of Tsim Sha Tsui's buzzing nightlife, you will be spoilt for choice with an extensive array of eateries and dining establishments. The Star Ferry, Kowloon Station for the Airport Express Trains and subway station are a five to ten minutes' walk away, giving you easy access to the rest of this vibrant city. Complimentary WiFi access and handy smartphone service is offered with unlimited free local and international calls to 15 countries include Australia, China, France, India, Italy, Japan, Germany, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, UK and USA as well as free WiFi hotspot sharing. ... more   less 
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Also Known As:
Park Hotel Hong Kong

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