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“Manage your expectations”

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Park Hotel Hong Kong
Ranked #77 of 725 Hotels in Hong Kong
Certificate of Excellence
Reviewed 18 November 2013

As noted on my other reviews, I'm a veteran Asia traveler and have a wide range of hotel experiences to compare this hotel to; so, for what it's worth, when it comes to the Park Hotel, manage your expectations and this can be an enjoyable place to stay. Upsides and downsides are as follows;

Upsides:

1) location - absolutely smack in the middle of Tsim Sha Tsui - a wonderful neighborhood that really gives you a full on taste of what Hong Kong's about. Great restaurants, bars and shops right outside the front and back doors. Additionally, the Airport Express Shuttle stop is right across the street (Cameron Road side) and, as others have noted, a 3-5 minute walk from both the TST MTR station and Nathan Road.

2) "decent" but not great value for money - about average for hotels in Hong Kong but the rooms are fairly small (per normal for these sorts of hotels).

3) amazing diversity of guests - this hotel hosts the United Nations every day; if you want to rub elbows with the world, this is a great place to do it.

4) bell staff are cordial and quite helpful as a rule

Downsides:

1) rooms are not spacious - a bit bigger than many other Hong Kong hotels, but not quite what you might expect for the rates they charge. If you're at all claustrophobic, you'll feel a bit squeezed - not as bad as other places, but enough that you'll want spend your time out of the room.

2) this is a well-used tourist hotel - groups checking in and out constantly - and that makes for delays in getting a room and/or winding your way through the chaos in the lobby.

3) the breakfast buffet is marginal - a good selection, but not great quality. Not worth the $160 HKD charged for it in my estimation.

4) Given the emphasis on separating as many mainland Chinese from their wallets as humanly possible in Hong Kong these days and the concurrent high turnover of tourists in and out, the staff can leave you feeling "processed" as opposed to actually served. They're not rude, per se, but you get the feeling that there's nothing really special about your being a guest in the hotel either. Here's your room, have a nice stay, don't let the door hit you in the butt on the way out ...

5) adequately clean and functional - nothing special but nothing bad either.

6) inside rooms - generally the even numbered ones - have a fairly unattractive view of the back of the adjacent apartment blocks; unless you're Lady Godiva, you'll need to keep your drapes pulled.

Bottom line: if you're passing through and need a bed but don't need a ton of space or attention and want to immerse yourself in the heart of Tsim Sha Tsui, this is a perfectly good place to be. Don't expect to be pampered or even overly attended to and plan on eating out (not bad in any case).

  • Stayed: November 2013, travelled on business
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1  Thank ChangeDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 5 December 2013

Dear Valued Guest,

Thank you for sharing your feedback on Tripadvisor. It is a pleasure to learn of your satisfaction with the hotel’s location and the service from our Concierge team and we are happy to receive such recognition. However, we were very disappointed to read your review and would like to extend our sincere apologies for your disappointment and the inconvenience caused.

We have noted your valuable feedback on the room size and outside view from the guest room. We regret that the size and the view from the guest room you stayed in did not meet your expectation. Currently, our hotel has 347 guest rooms in various categories and different sizes, with diverse views to suit guest preference and needs. We will in general arrange rooms to guests according to any special request made by the guests when they reserved a room. However, the actual assignment of rooms is subject to room availability. We certainly do our best to accommodate guests’ request though it is not guaranteed and subject to situation.

Regarding to the service of our staffs, I have addressed the issue with the concerned departments on the shortfall in service standards. All frontline staffs are called attention to their service on every contact towards guests and we will certainly enhance the customer service skills of our staffs through appropriate training to ensure our service is consistently maintained in good quality and high service standard for our customers.

We are sorry that as our hotel was almost running full house on the day you arrived that delayed your check-in time and made the lobby cramped as more guests may have waited at the lobby seating area during the period you stayed with us. We sincerely apologize for the inconvenience that may have caused you. We will do our best to strengthen the efficiency of our Front Desk team and Housekeeping team in serving our customers to minimize the number of guests assembled in the lobby during the peak season and peak hours.

In regard to the breakfast standard, we have shared your feedback with our Food and Beverage Manager and please rest assured that we will make every effort to seek continuous improvements in upgrading our products and services to provide our guests with the best service experience.

We take all guest comments very seriously and once again, we apologize for the inconvenience you had on your last stay. We certainly look forward to having another privilege of welcoming you back again in the near future.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

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809 - 815 of 1,729 reviews

Reviewed 14 November 2013

Hi, We recently stayed at the Park Hotel in Hong Kong, and were pleasantly surprised how great it was after reading so many negative reviews. Everything about the hotel was 5 star to us. (a little bit cool in the lobby and restuarant, but a small problem). As for the problem with the side door being closed at night and it not being a very nice area, we saw no problem with it. The other good feature was LULU'S across the road from the front of the hotel, great cold beer and happy hours prices for most of the day, the staff were really great and the food was good too.
So have a happy stay. well doen Park Hotel, hope we get back there one day.
Linperth.

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank LinPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 20 November 2013

Dear Valued Guest,

Thank you for taking the time to share your recent experience on TripAdvisor. It is our honour to have brought you an enjoyable experience and your valuable comments are testament to our dedication to service excellence.

We have noted your valuable feedback on the temperature in our lobby and café. We, Park Hotel Hong Kong, will make every effort to seek continuous improvements to ensure a comfortable environment is provided for our valued guests.

We certainly look forward to having another privilege of welcoming you back with another wonderful stay at Park Hotel Hong Kong soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

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Reviewed 13 November 2013

Decent place to stay in the midst of hustle and bustle. 5min walk to the nearest MRT, 5 to main Nathan road, 15 to the harbor. Eateries and night life/pub easily found around it. Just cross the road to reach the bus terminal where A21 will take you to the airport.
With the money we paid, it was a pleasant surprise to find the room quite spacious and a bath tub in the washroom. Definitely THE choice, in TST.

  • Stayed: December 2012, travelled as a couple
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Thank Rosemoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 15 November 2013

Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. I am delighted that you enjoyed your stay, especially our hotel’s location, room environment and facilities. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests and your valuable comments are testament to our dedication to service excellence.

Once again, thank you for your time and we look forward to welcoming you back soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

Right from the start the Park Hotel was a very pleasant experience.
The hotel is a short walk from Nathan Road and the Tsim Sha Tsui MRT station.
The staff were always friendly and courteous.
Our room was very bright, quiet and spacious with a view to the park across the street. A bonus in Hong Kong.
Breakfast is served in the Park Cafe and worth at least one visit. A good selection of Asian, Western and Indian food is offered.
The Marigold Bar was not as big as it looks on the website but still very pleasant. The bar staff were especially good.
There is a free shuttle bus to and from the hotel to Kowloon station for the rail link. Well worth taking the rail link as it is fast, clean and easy to use.
I would certainly stay at the Park Hotel again and highly recommend it.

  • Stayed: October 2013, travelled with family
    • Value
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1  Thank LadyDi48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 12 November 2013

Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. We sincerely appreciate your kind words regarding the hotel’s location, overall service, guest room environment and breakfast. We will be sure to share your kind comments with our teams, especially our staff at Marigold Bar. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests and your valuable comments are testament to our dedication to service excellence.

Once again, thank you for your feedback and we look forward to welcoming you back with another wonderful stay soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

Situated in Kowloon (personally I think it is better to stay in Kowloon rather than on Hong Kong Island) within walking distance of the MTR (Mass Transit Railway/ underground) and the Star Ferry, both of which will have you in the middle of Hong Kong in 20-30 minutes. it also has a courtesy bus from the train terminal coming from the airport. It is within a 20 minute walk of the major Kowloon street markets

The hotel is comfortable, clean and well equipped and, despite warnings to the contrary, a reasonable size. The staff are amazingly helpful. we asked for directions to a restaurant which had been recommended but was off the beaten track, the receptionist produced a MTR map, printed off a direction map from the internet and pointed out the local markets nearby, he also told us how much the MTR would cost etc. He could not have been more helpful.

The lunch buffet looked excellent although we did not take advantage of it.

An excellent base to visit Hong Kong, we will be back

Room Tip: As anywhere in Hong Kong - the higher the better. Instead of restaurants try the open air street fo...
See more room tips
  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Merlinthemage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 8 November 2013

Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. We sincerely appreciate your kind words regarding the hotel and the teams. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests.

Once again, thank you for your time and we look forward to welcoming you again soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2013

We need a nice, clean, with a good location (Tsimshatsui preferably) but reasonable priced for 11 people - 5 rooms. Park Hotel was perfect. It has been redone - rooms are clean and spacious by HKG standards anyway. Booking was a little confused with 5 rooms but OK and check in was only 15 minutes. By pre paying for rooms and breakfast we saved over 30% on lowest rate listed. Concierge was quite helpful. Good location - our room had a great view of HKG island. Tube station is only a block or so away.

Stayed: October 2013, travelled with family
1  Thank dolomitelbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 5 November 2013

Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. It is our honour to have brought you an enjoyable experience and your valuable comments are testament to our dedication to service excellence. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests.

Once again, thank you for your feedback and we look forward to welcoming you back again soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

I was hesitant at first in staying here, because of some reviews that we have read and this was our first time to stay here. Upon arrival we were greeted by hotel employees. Checking in was a breeze, though our room is not ready for one hour. this was understandable because of the amount of people checking out also. After returning to the hotel after one hour, we got the room that we requested. our room was on the 6th floor which was a non smoking floor (thank God!), and the view was particularly nice. i also requested to be placed on the lower floors and they were accomadating enough to place us on the 6th floor. the room has the is clean and modern feel to it which i prefer. the room also has ample amount of space, despite being a twin sharing room.
The staff overall i would say has been very helpful and very accomadating. they were friendly enough, and they made guests feel at home. the rates are fairly reasonable, it was definitely worth every single penny we spend. i highly praise the cleaning staff on the 6th floor, they were friendly, this was the first time we were greeted by the cleaning staff in any hotel that we stayed in.
the area of the hotel was also a plus, the hotel is situated near the MTR station. Just a 3 minute walk. if you are a shopaholic like me, stay at park hotel. there are many boutiques around the hotel that could satisfy you're itch for shopping. nathan and canton road is just a few blocks away so if you still crave for more shopping.
and checking out was also easy, there were no fuss. we checked out in like less than 5 minutes.
if you want a hassle free stay in hongkong, stay in park hotel. :)

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Oana_101913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHotelHongKong, Hotel Manager at Park Hotel Hong Kong, responded to this reviewResponded 5 November 2013

Dear Valued Guest,

Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. It is a pleasure to learn of your satisfaction with the hotel’s location, overall service, room environment and cleanliness and we are happy to receive such recognition. At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests and your valuable comments are testament to our dedication to service excellence.

Once again, thank you for your time and we look forward to welcoming you back soon.

Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hotel Hong Kong

Address: No.61-65 Chatham Road South, Tsimshatsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#65 Business Hotel in Hong Kong
#68 Luxury Hotel in Hong Kong
#82 Family Hotel in Hong Kong
#84 Romantic Hotel in Hong Kong
Price Range: £101 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Hotel Hong Kong 4*
Number of rooms: 347
Official Description (provided by the hotel):
Feel the pulse of the city from the Park Hotel Hong Kong, strategically located in the heart of Kowloon's entertainment and business district of Tsim Sha Tsui. At the forefront of Tsim Sha Tsui's buzzing nightlife, you will be spoilt for choice with an extensive array of eateries and dining establishments. The Star Ferry, Kowloon Station for the Airport Express Trains and subway station are a five to ten minutes' walk away, giving you easy access to the rest of this vibrant city. Complimentary WiFi access and handy smartphone service is offered with unlimited free local and international calls to 15 countries include Australia, China, France, India, Italy, Japan, Germany, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, UK and USA as well as free WiFi hotspot sharing. ... more   less 
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Also Known As:
Park Hotel Hong Kong

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