Well I spent one night here on the 18th of September. The check-in experience was good and pleasant. The Room was on the smaller side but hey this is Hong Kong and this is what to expect. But the best thing about this Hotel is the location. It is simply brilliant if you are there to shop (like I was) as it is right on Chatham Road. And just a few minutes walk from Nathan Road.
Most of the staff is as courteous as I have encountered in China/ Hong Kong. I actually did a lot of shopping and when I came back to the hotel all the stuff did not fit into my luggage case. As I was struggling with it a very helpful gentleman from the Hotel Staff who told me where to get another cheap bag from. And then he went on to help me pack the bag as well taping it all up and providing a cord to carry it with. Extremely helpful indeed.
Also the guy at the Travel Desk was good as he provided me a map with all the details asked for. For me its the people who make a Hotel and really the Room size. I would again stay here in Hong Kong when I am there next.