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“Good location if you are planning to go to Macau”

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The Royal Pacific Hotel & Towers
Ranked #81 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 21 October 2013

Situated right on the China Ferry Terminal it made going to Macau very easy. The rooms are clean and spacious for Hong Kong standards (tight for anywhere else). Besides that it is rather close to the shopping areas of Tsim Tsa Tsui. Only problem is that you would be hard pressed to find good Hong Kong food nearby, However, the MRT station is just a 7 minutes walk away where you can ride on it to go other places. Only concern is that there are too many crude tourists in the hotel.

  • Stayed: July 2013, travelled with family
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2  Thank Julian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 October 2013 via mobile

-staff were very friendly and accomodating. Asked them to store our luggage for 4nights after we checked out since we were going to the canton fair in guangzhou and didnt want to be bringing all our stuff. They were very accomodating. Excellent service.
- we had a disappointing experience at the pierside bar. The waitress was very rude.

  • Stayed: October 2013
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Thank rowenalim82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

The Royal Pacific in Hong Kong is a really nice hotel. We had a great room overlooking the Ocean Terminal and China Ferry Terminal. The room was really comfortable and spacious and the deal we managed to book online included Club access which provided early good breakfast and evening drinks and nibbles.
The hotel has easy access to Canton Road and also the shopping arcades that link up with Ocean Terminal and provide easy access down to the Star Ferry.
Would definitely stay there again.

  • Stayed: April 2013, travelled as a couple
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1  Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

This hotel is a typical business hotel very well located if you are travelling to China by ferry. The rooms are new, clean and modern and quite pleasant in appearance. The beds are rock hard and the air conditioning and traffic noise is quite loud so sleep quality is not that great. The breakfast is really wonderful with every possible choice. The service was not very friendly a bit of a could not care less attitude.

  • Stayed: October 2013, travelled on business
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1  Thank redredrose666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013 via mobile

The hotel lobby is above the ferry terminal. It also sits on top of 3 floors of outlet shop, personal stores, dining options and coffee shops. There is a bakery on the lowest level, the Arome for delicious cake rolls and bread.
Rooms are small in the wing section but you can book a bigger room in the tower section at a higher rate. Basic amenities are well provided and Wifi is available in the room. There is a promenade on the lobby floor and a view of the Hongkong skyline is waiting. This definitely is a plus factor of this hotel.
They are buzzling with guests on weekend due to its proximity to the china ferry. And if you are travelling to Macau, this is the hotel to stay. By the way, they do luggage storage for a fee if you want to travel light to Macau.

  • Stayed: May 2013
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2  Thank JAndrews10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

I'm staying here with my new husband for the start of our honeymoon, I am sooo disappointed with this hotel, the room that we booked is the most depressing I've ever stayed in (premier plus) well there is nothing premier about it at all!!! I can see from their own website that they are not full tonight but they won't upgrade us, wanted an extra 60Euro per night to move us from the bad room. I don't mind paying a little but that's a joke! I really wish I hadn't booked this hotel. The staff don't seem to care and they spoke to a supervisor also flatly said no to upgrading us. Nice start to our honeymoon guys, thanks for nothing!! Also, nice one for only 1 robe and 1 pair of slippers. Super attention to detail........not!!!!

Room Tip: If you must stay here don't book premier or premier plus, just awful!!!!
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  • Stayed: October 2013, travelled as a couple
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4  Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPacificHotelHK, General Manager at The Royal Pacific Hotel & Towers, responded to this reviewResponded 12 October 2013

Thank you for taking the time to post your review on TripAdvisor.com and we are sorry that your stay for this special occasion fell short of expectation. You may want to check out on our website and try our Towers Wing guest rooms, which are more spacious for your next visit.
With regard to your comment on the amenities,you may rest assured that we would reflect upon your valuable comments to review our operations to see to improvements. We look forward to having the pleasure of welcoming you back in the near future.

Sincerely,
Kevin Chuc
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

Beyond the proximity to the ferry terminal and shopping this hotel offered nothing. The rooms are extremely small (Premier Room, Hotel Wing) (Expected for Hong Kong) and the service is extremely poor. Booked King Bed Room and received 2x Single Beds. When approaching the front office staff i was advised "you didn't book a king room" which they continued to push even though I had the booking confirmation with me. Friends booked the Family Suite... Be warned the family suite is the approximate size of a caravan. Rather than a suite it is simply a normal (small) hotel room with a tiny alcove off to the side which they put a single bed in. When we approached the duty manager about the extremely misleading photos on the website of the Family Suite he advised that each room is different, however when I asked to see the room in the picture he refused and quickly offered an upgrade in the tower suite. Clearly the room in the pictures do not exist on the hotel wing as advertised. The 'upgrade' to the tower wing was definitely larger in size, however included only one bed and upon requesting a roll away bed for the third person 7 times we decided to give up and they slept on the couch, the sheets and pillows we ordered also never showed up. There is simply nothing that can be said about this hotel which is positive, there is absolutely no value for money unless you really need to be that close to the ferry. This is my first negative review ever as usually am easily pleased, however this hotel was simply the worst place in the entire world I have ever stayed, far worse than the many backpacker hostels I stayed at in my 20's.

Room Tip: Avoid this hotel at all costs
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  • Stayed: September 2013, travelled with friends
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3  Thank Ash563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalPacificHotelHK, General Manager at The Royal Pacific Hotel & Towers, responded to this reviewResponded 12 October 2013

Thank you for taking the time to share with us your comments and we are sorry to hear that your recent stay fell short of expectation. You may rest assured that we would reflect upon your valuable comments to review our operations to see to improvements. We look forward to having the pleasure of welcoming you back in the near future.

Sincerely,
Kevin Chuc
General Manager
The Royal Pacific Hotel & Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Pacific Hotel & Towers

Address: China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#44 Business Hotel in Hong Kong
#73 Luxury Hotel in Hong Kong
#74 Romantic Hotel in Hong Kong
Price Range: £98 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Pacific Hotel & Towers 4*
Number of rooms: 673
Official Description (provided by the hotel):
Located in Canton Road in the heart of Tsim Sha Tsui,our hotel borders one of Hong Kong’s most vibrant retail and dining precincts. From this prime Kowloon location, our guests can enjoy postcard-worthy views of Victoria Harbour and explore the best the city has to offer. Within walking distance to the Tsim Sha Tsui MTR subway and Star Ferry, The Royal Pacific Hotel & Towers is the only Hong Kong hotel with direct access to the China-Macau Ferry. Access to the HK International Airport is also easy and fast within one hour. ... more   less 
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Also Known As:
The Royal Pacific Hotel And Towers
Royal Pacific Hotel Hong Kong
The Royal Pacific Hotel & Towers Hong Kong

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