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“Very good family hotel”
4 of 5 bubbles Review of Royal Park Hotel

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Royal Park Hotel
Ranked #45 of 716 Hotels in Hong Kong
Certificate of Excellence
London, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very good family hotel”
4 of 5 bubbles Reviewed 21 December 2013

We stayed here for one week with our 9 month old son on the 11th floor. We have stayed here in the past as it is close to my relatives. We have been very happy with it in the past however this was a new experience for us travelling with a baby. A cot bed was provided free of charge. It was a bit smaller than a standard UK cot and one of the screws was loose. We managed with a bit of improvisation though i am sure it would have been fixed if we had bothered to ask. The room was clean though a bit small with the cot bed inside. We know there are bigger rooms so ask if you have a baby with you. There is step free access throughout, ask at the front desk.

The staff members are very polite and breakfast is excellent. The staff members at the 2+2 café were particularly helpful and friendly with our baby. The Royal Park hotel Chinese restaurant serves excellent food and you get 25% off as a hotel guest. A high chair can be provided.

The swimming pool is partly indoors and partly outdoors and kept at 28 degs C. The changing rooms were very clean though there was no baby changing area.
The hotel is attached to a couple of shopping malls with shops that you'd typically find at Heathrow airport. There are a couple of food shops and a 7/11 for water and snacks. The only problem with the malls is the sheer volume of people so it can be like wading through treacle. The nearest MTR is Shatin MTR, about 10 mins walk through the mall. This can get you to the front in about 30 mins.

From the airport get the A41 bus. This drops you off at the new town plaza bus station. There is a lift up to level 3 of the shopping mall; follow directions to the hotel. The bus back to the airport leaves outside the hotel on level 1. It is about a minute's walk away to the left of the hotel. Single journey is 22 HKD, takes about 45 minutes if no traffic. The bus leaves every 20 minutes.

We would probably stay here again though we might try to stay on Hong Kong island next time as there are more tourist attractions there.

Room Tip: Ask if you can have a bigger room if you need a cot bed as well.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank Quantumdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 22 December 2013
Dear Guest,
Thank you for your continious support to Royal Park Hotel and your positive comments on TripAdvisor. I am glad you enjoy your stay with us and my colleagues had done their very best to make your stay enjoyable. Please accept my sincere apology on the issue about the lossen screw of the baby cot. we should have check it thoroughly before send to you. Once again, thank you for staying with us, my colleagues and myself are look forward to having the opporunity to welcoming you to our hotel in future.
WIsh you all the best.
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1,112 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 16 December 2013

My bathroom has some mold problem (see pics), but I also observed that there's quite a lot of mold stain all over the carpet of its main restaurant 2+2 cafe. Management definitely want to improve the basic of hotel cleanliness going forward. The shopping center next to the hotel has lost its charm with upgraded luxury shops catering only to Mainland chinese shoppers (but that's everywhere in HK nowaday).

Room Tip: if you want to avoid the shopping crowd, book Hyatt or Courtyard in Sha Tin, they're definitely...
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  • Stayed December 2013, travelled solo
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Helpful?
3 Thank StarwoodBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 18 December 2013
Dear Guest,
Thank you for staying with us during your last trip to Hong Kong. Please accept my sincere apology on all the inconvenience caused to you regarding the issue you raised on your comment. Please rest assured we will take this seriously and retification will be made accordingly. Once again, thank you for staying with us and we are look forward to having the opportunity to welcoming you to our hotel in future.
Wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 December 2013

there is wifi available in the room (wifi strength is excellent!), twin room is extremely spacious, there is shuttle bus to Tsim Sha Tsui (Sun Lippo, located near Harbour City & Silvercord). It is a 10-15mins walk from Sha Tin MTR to the hotel, you will walk through the huge shopping mall.

However, if you missed the shuttlebus, taking the MTR to Sha Tin from central will requires about 30-45mins as you have to change/transfer at one/two stations (depend on where you are at).

The intervals for Royal Park Hotel's shuttlebus back during night time is 1hr.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Xinyi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 15 December 2013
Dear Guest,
Thank you for your recent stay with us and your positve comment on TripAdvisor. I am glad to learnt you enjoy your stay with us and our facilities provided is up to your satisfaction. Once again, thank you for staying with Royal Park Hotel Hong Kong. My colleagues and myself are look forward to have the opportunity to welcoming you to our hotel in future.
Wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
570 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

WE arrived from the airport by bus , an easy route but It was quite difficult to find our way through the shopping centre to the hotel. The shopping centre is huge and connected to the hotel.
Check in was easy, although the receptionist failed to tell us about the free wifi (we worked this out later) or give clear instructions on where to locate breakfast. Room had everything we needed and a very comfortable bed but it looked quite worn and very beige, compared to the photos on the website. The carpet and sofa/chair were also stained and although the room was clean there were still fingerprints on doors and drawers. Tea making facilities in room, large TV, iron board, safe, free water and toiletries and dressing gown supplied. Plug extension was very welcome and necessary. Temperature of room was very cold first night. Room was perfect for our needs. Only problem for us was noise of other guests at night, door banging and meeting in corridor at 4 am.
Staff are very friendly. One to one bar is a nice place for a drink although service can vary from very good to very slow. Free shuttle to town is great. If you like shopping the shopping centre will be perfect. Some nice places to eat bottom of main atrium and a Ruby Tuesday at top. River walk is also nice. However if you want mainly to visit Hong Kong Island this hotel is too far out.

Room Tip: Get a river view, high up
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 15 December 2013
Dear Guest,
Thank you foryour recent stay with us and your comment on the TripAdvisor. Please accept my sincere apology on the Wifi issue and briefing will be provided to Front Desk staff accordingly. I am glad you enjoy your stay with us and the facilities provided to you is up to your satisfation. Once again, thank you for staying with us and we are look forward to having the opportunity to welcoming you to our hotel in future.
WIsh you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

The rooms were really spacious for that price. They are as good as those of JW Marriotts and Shangri-la which charges 2-3 times the price. The location seems far if you think the actions in HK are in Central or Tsimshatshui but this is something easily resolved with cabs at fare of between HKD100-150 (USD13-19). For those who like shopping, the attached huge mall contains most of the brands that you can think of. There are also tons of eateries and restaurants.
Great place to stay for a lazy vacation.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 8 December 2013
Dear Guest,
Thank you for your recent stay with us and your comment on TripAdvisor. I am pleased your find our hotel in great location which attached to a huge mall with lots of shopping. I am glad you mentioned our products offered is value for money and comparable to those hotels in downtown. Once again, thank you for staying with us and I am look forward to having the opportunity to welcoming you to our hotel in the very near future.
Wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

This was our first and possibly only trip to Hong Kong and we were very pleased with our hotel. We stayed 2 nights and tried to extend our stay another night but the hotel was full. Everything was exactly as advertised. The location was great, connected to an amazing, huge mall with every store you could imagine and dozens of restaurants. We had breakfast and dinner in the mall at different spots each time and were very satisfied. The check in was quick...we arrived very early at 0630 from an overnight flight and although our room was not ready (check in at 2:00 PM) we made ourselves comfortable in their lobby and they managed to get us into our room before 10:00. The room was very adequate, even had an ironing board and iron. Both days we took the frequent free shuttle to Kowloon. The hotel backs onto a very large park along the side of a river. Every morning we saw from our window overlooking the river many people taking advantage of the park and lots of tai chi. There was a pedestrian bridge over the river right there and walk/jog/bike trails along each side of the river. If we are lucky enough to return to Hong Kong we will definitely stay at the Royal Park again.

Room Tip: Not sure if all rooms overlook the river but definitely a plus if you can arrange it...great views.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmakk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 20 November 2013
Dear Guests,
Thank you for your recent stay at Royal Park Hotel and providing your comments on TripAdvisor. I am glad you find our hotel in great location which is next to the biggest mall in Hong Kong. Further, i am much pleased that you find our hotel facilities suit your need and my colleagues had done their best to accomodate you as early as 10am after you long flight. Once again, thank you for staying with us and we are look forward to have the opportunity to welcoming you back to our hotel in future.
Wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 November 2013

We chose this hotel for vacation after reading a lot of reviews. The hotel was indeed excellent in many ways and it is just nicely connected to big malls, connecting to MTR station. The room is very modern and I especially like their rain shower. The room even has 4 ports for charging USB devices. Foods at the mall are reasonably priced and tasty. The only problem is that they do not have a specific counter for checking out. I waited thirty minutes during checkout because the guest before me asked for directions and other information after registration. I suggest the hotel to have a specific counter for checkout. Overall, very happy with the stay & will stay there again next year

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colin8899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carman C, General Manager at Royal Park Hotel, responded to this review, 17 November 2013
Dear Guest,
Thank you for your recent stay with us and your comments on TripAdvisor. I am glad that you find our hotel in good location and you enjoy your stay with us. Please accept my sincere apology on the inconvenience caused during the checkout process.
Once again, thank you staying with us, my colleauges and myself are look forward to have the opportunity to welcoming you back to our hotel in the very near future.
Wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Park Hotel

Property: Royal Park Hotel
Address: No.8 Pak Hok Ting Street | Shatin, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in Hong Kong
#42 Luxury Hotel in Hong Kong
#54 Business Hotel in Hong Kong
#54 Romantic Hotel in Hong Kong
#71 Best Value Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Royal Park Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in the center of Shatin district and adjacent to New Town Plaza, the biggest shopping mall in Hong Kong. Five minutes walk from MTR station. Easy access to Central and TST by means of public transport. Hotel runs regular comlimentary shuttle bus service to and from TST to hotel. Regular public bus A41 run between Hong Kong International Airport and hotel. The journey takes around 45 minutes. ... more   less 
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Also Known As:
Royal Park Hong Kong
Hotel Royal Park
Royal Park Hotel Hong Kong

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