I lost my Windows Surface Tablet inside the room. I am sure I always locked my tablet in the safe when I wanted them to clean the room. On the last day I got the room cleaned in the morning and then when I went for dinner, I did not lock the tablet in safe as the room was already cleaned and I was going out only for a quick dinner. When I locked the room I some one like a cleaner looking from another room, but I was not worried as I did not expect cleaner to come to our room during that short time. When I returned I found the tablet missing and complained to reception, Duty Manager came to my room and checked all our baggage. During the time he was checking baggage, I think the cleaner came close to the room and had a peep and went back.
When Duty Manager did not find the tablet he said he will check the CCTV and then called me and said that the cleaner had come to the room for a minute when we were away. That was highly unnecessary in my view. Only after checking the CCTV, Duty Manager has checked the cleaners and did not find anything. In my view it was too late to check the cleaner, as I told him initially that the cleaner saw when we left (However I also told the duty manager that I do not suspect both morning and night cleaners as I did not see them taking the tablet). But I lost the tablet while it was in the room. Duty Manager's first move should have been to check the cleaners, not my baggage and pulling out all beds and blankets. I am not sure why such a big hotel does not have a proper procedure to investigate a lost item.
Then the Duty Manager suggested to call in police and since that was my last night, I politely refused. But he said it will only take 5 minutes and I consented. Then three constables arrived and they too checked our baggage and beds again and took almost three quarter of an hour, not five minutes. One of them probably checked the CCTV also. Finally police gave me a complaint number and that was it. I wish to record this for the benefit of anyone who goes to this hotel to take utmost care to safeguard their property.
- Official Description (provided by the hotel):
- Located in Mong Kok, the bustling heart of vibrant Kowloon, Royal Plaza Hotel sits atop the MTR Mong Kok East Station with connecting point to China on a 45-minute train ride and is easy access to public transportation. The Hotel is connected to a seven storey shopping complex and numerous traditional markets with its abundance of stalls ans shops for fashion and electronic appliances are within a 10-minute walk from the hotel's doorstep. Awarded as "Travel Choice - Family Hotel 2014" by Tripadvisor, the newly renovated rooms with a choice of two queen-sized beds in a superior space, which is designed to more than comfortably accommodate families and groups comprised of 4 guests. The hotel features free Wi-Fi in all guestrooms, a 40-metre swimming pool, a well-equipped gymnasium and three restaurants and bar. ... more less
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- Also Known As:
- Royal Plaza Hotel Hong Kong
- Hotel Royal Plaza
- Royal Plaza Hong Kong