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“It has everything you need and is in a great location”

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Sheraton Hong Kong Hotel & Towers
Ranked #94 of 719 Hotels in Hong Kong
Certificate of Excellence
Montebello, California
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“It has everything you need and is in a great location”
Reviewed 24 June 2014

You can walk just about anywhere. I enjoyed the service. I liked having a Morton's right in my very own hotel and it's a Sheraton so I was happy. I wouldn't do the breakfast if it were not included with my room. I found it overwhelming and not worth the price. You can take a short walk to Starbucks or even one of the local noodle shops nearby and get better food for much less. I did order room service one night and the pizza was good. Besides that I tried to eat at local places to get the real feel of being in Asia. They have excellent car service that you can book through concierge. I found it funny that I could not figure out how to turn the lights on in the room. You have to put your room key in the slot and keep it there to have electricity. So if you are more than one person, make sure you have more keycards in case someone leaves the room.

Room Tip: I dont know why, but they tell me to book the Towers. I'm not sure if it's better because it...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 30 June 2014
Dear E M,

Thanks for your review and we are pleased that you have enjoyed the stay with us.
We hope to see you again soon at Sheraton Hong Kong!

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,147 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (724)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
1 review
Reviewed 22 June 2014

Good location, nice pool and very good gym
Very friendly and helpful; concierge was super
Enjoyed my stay a lot
Would definitely stay here again
Easy walk to orchard rd

Close to hawker market and botanical garden

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 28 June 2014
Dear Adrian S,

Thank you for your encouraging review, it's great to learn that you have enjoyed your stay with us.

We will extend your compliments to our associates and look forward to your return!

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 June 2014

I had a towers room with harbor view. Was a fantastic view from the room. In bathroom you could see from the sink directly into the room and then to the harbor, was nice design but not practical as there was only a mirror on the side of the sink which was not good for shaving. The room was not very big, and I found the bed much too hard. For me that was not really "sweet sleeper", my back hurt so much after these 4 days there because of the hard bed. The lounge was good, very good breakfast special for Towers guests. Not busy, had everything and again the great view over the harbor. Except of the hard beds I was very happy to stay there, convenient location, just 10 min walk to star ferry, subway nearby, airport express shuttle bus. Not sure I would stay there again, because of the beds, otherwise yes.

Room Tip: I had a Towers Harbour view room and would take same room again. View can't be better.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank owerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 28 June 2014
Dear owerner,

Thanks for sharing your comments with us.

On your next visit, please do not hesitate to let us know your bedding preferences and we shall be better prepared for your stay.

We are at your service at all times.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daejeon, South Korea
Level Contributor
82 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 21 June 2014

I recently completed a one night stay at the Sheraton Hong Kong in a Deluxe Harbor View Room. Mentioned multiple times, the hotel has an excellent location in Kowloon and outstanding views of Hong Kong Island. Despite those positives, the room itself is simply average. Deluxe rooms, as described by the hotel, provide additional lounging space. Unfortunately, no additional lounging furniture besides an armchair was in the room. Compared to other Sheraton hotels in the Asia-Pacific region, the accommodations here are lacking.

Another average aspect of the hotel is the service. While not overly good or bad, the service felt corporate and impersonal. While the hotel has almost 800 guests rooms, I feel the service lacks the finesse expected of an upmarket hotel.

Overall, I had a satisfying stay at the Sheraton Hong Kong. While there was nothing outright bad about the stay, the hotel lacks a distinguishing factor beyond its location on the Hong Kong harbor. In a fiercely competitive hotel market, I would return to the Sheraton given the right circumstances.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 24 June 2014
Dear Keane N,

Thanks for your review and we are pleased to learn that you enjoyed your stay with our convenient location.

We regret that our service and accomodation did not meet your expectation. Your valuable comment will be shared with our team for improvement.

We sincerely look forward to welcoming you again at Sheraton Hong Kong.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 June 2014

This hotel may not be perfect , as per previous reviews , but it is great value. I was initially wanting to stay on the island but comparable rated hotels were much more expensive.Stayed at The Intercontinental on a previous trip and despite the phenomenal views found it cold and impersonal.So stayed recently with 4 of my family in interconnecting club rooms . Views were fantastic , location great and staff very good,The pool is small but you are in HK not exactly a poolside holiday!! Evening drinks and canapés were worth the extra cost of the club rooms but some evenings it was so crowded we struggled to find a seat. Overall well worth a visit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poppyanddaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 24 June 2014
Dear poppyanddaisy,

It's honour to host your stay and we hope you and you family enjoyed the exclusive benefits of Sheraton Towers.

We are pleased to share with you that we will complete the renovation of Towers Lounge by 2014 with increased capacity. Looking forward to be of your service in the near future.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 June 2014 via mobile

I have stayed in few Sheraton and love Sheraton Taipei. For the amount that I paid for a 5 star hotel, this hotel sucks big time. Check in took extremely long of 15 mins when it is a simple check in with zero complicated issue. Straight forward check in. No internet in room for paying US$300 a night. Internet in lobby is restricted to a corner. Will never stay here again unless it's free.

Stayed June 2014, travelled solo
Helpful?
3 Thank Always_travelling88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 24 June 2014
Dear Always_travelling88,

Thanks for writing us a review.

We regret that it took longer than expected for check in. Your valuable comment will be shared with team to review the procedures and man power especially during peak season. On your next visit, please check out our official website where you can find special accommodation offers with complimentary WiFi as well as other additional benefits.

We genuinely hope you will stay with Sheraton again so that we have the opportunity to regain your confidence with us.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 June 2014

This hotel enjoys a phenomenal location on the edge of the harbour, with amazing views of HK Island, especially from the higher floors. The public areas of the hotel are beautiful but the guest rooms are clearly worn. The Club Lounge was clearly an afterthought - two small rooms with worn furniture. But good location and accessible to the transit system.

Room Tip: Ask for a high floor, harbour view.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zelophehad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review, 24 June 2014
Dear Zelophehad,

It's our pleasure to learn that you enjoyed your stay with us.

We are pleased to share with you that we have just completed the first phase of refurbishment project with up to half of our guestrooms in freshly new looks, while the rest of the guest floors and lounges will be furnished by the end of 2014.

We look forward to bringing you a refreshing stay soon.

With warmest regards,

Sarwar Mohamed
Executive Assistant Manager - Rooms
Sheraton Hong Kong Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Hong Kong Hotel & Towers

Property: Sheraton Hong Kong Hotel & Towers
Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#80 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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