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“Beware External Renovation in progress!”

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The Charterhouse Causeway Bay Hotel
Ranked #183 of 723 Hotels in Hong Kong
Reviewed 9 April 2014

My family and I returned to the Charterhouse for a whole week mainly because it is our favourite location and is also good value for money at £85 per night for a double room. The hotel continues to show its age but is still acceptable. The Northern facade is undergoing external renovations until the end of April (so they say) and is covered with netting so potential guests are advised to insist on a room on the South side to get a view out. I was disappointed that the mini-bar (Room 1106) was not functional and that they charge HK$9 for a small bottle of water and the ice bucket is empty. This is outrageous as most hotels give drinking water without charge. To rescue this we shopped at the convenience store '7-11' just 50 yards along the road also 'Park and Shop' supermarket across the road in the basement of C.C. Wu building. Also disappointing was the selection of TV channels focussed mainly on obscure sports channels and Chinese news - there is no BBC or CNN or any kiddies' channels. The hotel does not have any facilities for children but if families want to get f & b supplies for kids or babies they can easily get to Park and Shop nearby.

Room Tip: Insist on a room on the South side if booking this month April 2014.
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  • Stayed: April 2014, travelled with family
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Thank jamaicaexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sincerely apologize for the inconveniences during your recent stay. We are continuously improving our in-room experience thru our rejuvenation project and maintaining the classic equipped fixtures. Additionally, we constantly enhancing our in-room entertainment TV selection with news channel, diversifying of added-value features to fulfill our guest needs.

Be rest assured that your other related comments will be reviewed by our senior management for improvements and we hope these incidents will not marred your total impression on us.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 7 April 2014

This hotel used to be my favorite in Hong Kong but the recent visit changed all this.
The hotel is undergoing a massive (and long overdue) renovation work, but I was shocked to find out early in the morning that I was put up in a room encircled by heavy renovation works like knocking off bathroom tiles right next door, drilling and banging walls on the entire floor, etc. The hotel does not shy away from assigning rooms in the middle of a heavy construction site.
As this construction will go on for at least a year, I can only warn anyone from booking a room in the Charterhouse Causeway Bay.

  • Stayed: April 2014, travelled solo
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Thank kphammes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are sincerely apologize for the inconveniences caused on your recent stay and this was definitely uncompromising for you over the noisy works that was carried out for two months on the upgrading of our exterior wall. Your related feedbacks has dealt seriously by our senior management with our project team to minimize disturbances and interruptions.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

We stayed at The Charterhouse in March this year. Originally we were booked in for the Junior suite which reeked of cigarette smoke. This was not acceptable for a family of 4, including a baby. The staff were very helpful in changing our suite to a signature suite on a non-smoking floor. This room was quite a good choice for us, we had a cot for the baby and my 4 year old son was able to sleep on the couch. We stayed for over a week and while the room was on the small side, we were still quite comfortable. The only complaint that I have regarding the room is the lack of ventilation as the bathroom doesn't have any windows or ventilators.

The only other negative complaint that I have is the lack of friendliness from the staff particularly in the breakfast room. The was however, one staff member who went out of his way to be helpful and went above and beyond his call of duty, that was Mr. Oliver Yau. He was also one of the few who wasn't afraid to converse in English to us as so many others were. Also, the cleaning staff were lovely. Overall a good stay!

Room Tip: Choose a signature suite unless you are a heavy smoker and whisky drinker!
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  • Stayed: March 2014, travelled with family
    • Value
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Thank Veronica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that you were generally happy with our service and product and your kind words about your overall experience will be definitely sharing to all our staff especially in Front Office and Housekeeping.

We learnt of your feedback concerning the room ventilation and be rest assured we are gradually improving it thru our room rejuvenation program and concurrently improve our guest in-room experience and creating a different ambience. Additionally we shall incorporate your experiences in our staff re-training programs for improving our service culture and upkeep our service promise and consistency.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

very good location, clean and neat; room size consider big in hong kong.
the staff are helpful and easy access to anywhere ...
time square reach in 10 min. wan chai as well .
this is value for money .

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with this hotel
1  Thank Kaiman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are pleased to learn that our products and services had met your expectation and your kind words about your recent stay experience will be sharing with all of our associates.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

I was placed in this hotel by my company travel service because the hotel we usually use was fully booked.

The staff in the lobby tried their best to make me feel comfortable and welcome, but when I got to the room (on the Executive Floor) I began to feel sad and tired.

The room was desperately in need of refurbishment, and it made me sad to be in such a tired room in such a vibrant city.

I cannot forget the scolding I received from the housekeeper as she explained that the toilet couldn't handle toilet paper.

In a business hotel??

Stayed: February 2014, travelled on business
Thank Danell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 9 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

Please accept our sincere apology for the inconveniences caused to your recent stay and this was definitely unacceptable towards our service commitment. Your related comments will be taken seriously by our Executive Housekeeper with his team. We are gradually improving the design of guestroom thru our room rejuvenation program that will improve the guest in-room experience and creating a different ambience.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

good choice to stay at this hote. room is small, but its Hong Kong and anyway you don't spent so much time in the room in HK, you are always on the run. its clean and it has everything you need. location ok, not so noicey (i was on the 16th floor)
the only thing was a different to other hotels were, you can hear whats going on in the nabour room. I did not have this experience for a while and it was quiet amusing.
the bar in the basement.....not worth going there. first night they had private event and did not made any effort to keep you somewhere to have a drink. going down, it did not mention any private event, only once you sat down.....but I had the impression, anyway nothing missed. It was a bit smelly ....i guess after a couple of drinks this will go away :-)))

Room Tip: I think higher floors are better.
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  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Snowman460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 9 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that you were pleased with our service and product and your kind words will certainly be sharing with our associates.

Please accept our apology for the inconvenience caused that was not been made known to you of the private event and rest assured we will improve the other related comments including the fixtures. Additionally we shall incorporate your experiences in our staff re-training programs for driving the consistency of our service promise.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

Pretty good for your typical Hong Kong hotel. Small, affordable, great A/C, and a friendly staff. The highlight being the bed wasn't as hard as a brick - I was actually quite comfortable. So, if the bed is important - this is a good choice.

Pros:
- Soft Bed (yeah!!)
- Bathtub/shower with a curtain (not one of those tube showers)
- convenient location on Wanchai Road. Close to subway/buses and easy to hail a cab. Also, great food within walking distance. The noodle shop across the road is awesome!
- friendly staff
- free wifi
- relatively clean
- quiet

Cons:

- They use so much of that awful gel air freshener in the lobby and elevators it can almost choke you. Thankfully, the rooms are not the same.
- Thin little doorways to the rooms. If my luggage was any bigger it may have become a problem actually fitting it through!
- Had to have them replace some towels and a pillowcase because they were dirty. The staff was very quick to have this done so it was really no biggie.

After having stayed there a handful of nights I can safely say I'd stay there again in the future. :)

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this reviewResponded 9 April 2014

Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are pleased to learn of your positive feedback and we were delighted with your feedback in particular our friendly staff who had provided you a memorable experience. Your related comments will be shared to our associates and management for improvement in building the loyal patronage with us.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #183 of 723 Hotels in Hong Kong
Price Range: £56 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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