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“Nice hotel right in the heart of everything”

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The Charterhouse Causeway Bay Hotel
Ranked #183 of 719 Hotels in Hong Kong
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hotel right in the heart of everything”
Reviewed 19 July 2014

The hotel location and service is fantastic. Accolades should go towards the management and training program at the hotel. My experience upon checking in to the hotel and dining at their restaurant simply positive with the unpretentious service I had received compared to most hotels I stayed at around the same area. Their champs sports bar is one great place to hang out and I enjoyed watching the world cup there.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicecty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 23 July 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are delighted to know that our products and services had met your expectation and your compliments will be shared to our staff especially the front desk and F&B team as our motivate factor to improve further on their service performance.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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733 reviews from our community

Traveller rating
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    70
    41
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Freeport, Illinois
Level Contributor
344 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed 12 July 2014

This hotel did not make an impression on first view, but rooms were clean and good, and breakfast was excellent. We were close to a major mall and buses and metro that we could walk to. They had a two for one happy hour that lasted a long time 5-9. Food was good in the champs Restaurant in the basement. Concierge seemed to know what he was doing.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ebenezer15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 15 July 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are pleased to learn that you were delighted with our product and service. We look forward to have your next patronage and rest assured we are always focus on total customer-service through building of relationship.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Hotel conveniently located near the metro Wanchai and Causeway, taxi available. courteous and efficient. simple air-conditioned, quiet repeat daily. means and expensive restaurants. Continental breakfast. Many local and international shops a few meters.

Stayed October 2013, travelled on business
Helpful?
Thank CharliT2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 12 June 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are delighted to know that you were satisfied with our service and product. Indeed our convenient location provides easy access to many points of interest and a series of transportation to visit Hong Kong. We recommend you to join our “Big Bus Tour” at your next patronage to explore Hong Kong in a free and easy way. It has always been our objective to provide valued service to our guests.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 June 2014

Stayed here in March 2nd week. We opted for a hotel which was near to our client location and we were not disappointed

Positives :

a) Location is great
b) Food is good in the restuarant
c) Decent rooms
d) Staff is friendly

Not so great :
a) Most of the floors and rooms can undergo renovations
b) When we were checking out, we had couple of big suitcases and the lobby person didnt bother to help us load the same into the taxi

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DileepSatya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 12 June 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are pleased to have your constructive comments and they will be taken with our management in order to reinforce our service standard. Meanwhile, we shall incorporate your experience into our staff training program for continual improvements.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 June 2014

Booked a suite but the room was quite small still but this is expected in HongKong the only hotel that have big room at a fair price is City garden hotel north point. but still the location of Charterhouse is good right in the centre of wan chai.

Room Tip: I stayed in 701 I can recommend it but was not that cheap but they never are
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ulf N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 12 June 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that you were general happy with our service and product. Currently we are improving the design of guestroom thru our room rejuvenation program and be rest assured that the continuation of improvement will further enhance our in-room experience.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely,
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

service - not so good. didnt appreciate reception and lobby personnel. whe you have a question to ask and dial reception you always have to wait for many redirections to smb else
the WORST- last time i stayed there which was oct 13, they have charged me TWICE for staying,i mean that the first payment which i had done when booking online was supposed to be returned to me after checking out, but in real situation it never was returned to me. when i came back to my country i started calling to reception and writing emails, so the stuff replied me they dont know anything about it and can't solve my problem, and then they redirected my issue to their bank saying that it was not their fault. as you may guess the bank also took off the responsibility... so in the end it was only my problem . so i' dlike to warn other people who choose to stay in this hotel - be careful, as the money MAY BE CHARGED WITHOUT even a SIGNATURE AND PERMISSION!!!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beleca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 27 May 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are regretful to learn of your adverse feedback on our service, which has affected your overall experience. Your related comments is dealt seriously by management team and immediate remedy will be carried out to streamline the processes and staff product knowledge training especially for the front line personnel. In addition, your comment will be comprised in our staff re-retraining program to raise awareness on the issues and prevent from recurrence and be rest assured that it was an isolated case you have encountered.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hong Kong hotels

Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 May 2014

We stayed for 8 nights while attending as conference. The rooms are nice, but small, really small. The bed linens are comfortable, the bathroom updated and cleaned thoroughly every day. The staff is very friendly and very attentive. Every staff person went out of their way to smile and offer greetings. The front desk - very helpful and friendly, The conceirge - each of them extremely helpful. Its a several block walk to the nearest MTR station but the bus stop is right out front. Our room rate included breakfast. The breakfast buffet was well prepared, good variety, but things weren't very hot and the staff was a bit slow to refill coffee pot and items on the bar that go quickly - like the scrambled eggs. But it was a good breakfast and we were satisfied. I would not hesitate to recommend this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelsallover408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review, 27 May 2014
Dear Guest,

Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service.

We are glad to learn that you were generally happy staying with us. Your compliments will be shared to staff concerned especially the Concierge team to motivate them for their service performance. Meanwhile, please be rest assured that your remarks on the breakfast will be reviewed by our Food & Beverage Manager in improving the food quality and service to upkeep our service consistency.

Once again thank you for providing us this valuable feedback and we shall look forward to welcoming you again.

Your sincerely
On behalf of Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charterhouse Causeway Bay Hotel

Property: The Charterhouse Causeway Bay Hotel
Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #183 of 719 Hotels in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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