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“Small room, nice view, great service”

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The Empire Hotel Wan Chai
Ranked #124 of 716 Hotels in Hong Kong
West Linn, Oregon
Level Contributor
145 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Small room, nice view, great service”
4 of 5 bubbles Reviewed 7 November 2013

This was my first time staying at this hotel and I will be back. The rooms are small but nicely outfitted with all the amenities you could need. Internet service is pretty bad but twice they sent someone up to help out with it and we finally got everything working. Beds are comfortable, there's a writing desk, small refrigerator, snacks for purchase and complimentary water. My view was looking out over Kowloon and it was nice not to have to look at the side of building like some hotels.

The concierge was great and helped with dinner reservations for Nobu the night we requested. They also arranged transportation to the airport and waited outside with me for them to arrive. It was the same guys that helped with my internet.

The hotel has a small restaurant with a limited food selection, but hey, your in Hong Kong, there are great restaurants everywhere. Indoor pool and health facilities were included with my room. I'll be back.

Room Tip: Go for a high room
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank globalreach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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859 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
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  • Chinese (Simplified) first
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English first
Dublin
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 6 November 2013

Stayed here on a recent business trip. The rooms were basic and quite small and guilty of a pet hate of mine, a double bed (two singles pushed together) in what was clearly a single room. No ironing facilities in the room either. My room was at the back of the hotel other than the rear of other building and as a result i kept the curtains closed for the duration so no natural light for a week in the room. The corridors were *very* dark and the breakfast room was in the basement with again, no natural light. The only food I ate in the hotel was breakfast and this was ok, only complaint was I could nete get a hot cup of tea.

The hotel is smack bang in the middle of Wan Chai with plenty of pubs/restaraunts nearby offering a decent standard of food although a number of "gentlemans" clubs are in the area and if this bothers you is probably not the location for you.

Despite being a 5 minute walk to my office I will not stay here again.

Room Tip: Insist on a room with a street view Ensure if you ask for a double room you get one (not a single m...
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  • Stayed October 2013, travelled on business
    • Value
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Helpful?
1 Thank ndwhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cholburi, Chon Buri, Thailand
Level Contributor
258 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 5 November 2013

This Hotel i stay in more then 20 times, it have a great location in the center of Wanchai, the room is very small but the bed is super and there is no noise in the room and you are only 5 min to shopping, food, train, central, boat, Fair Center, and all the Tourist attraction, HK Convention Centre.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kenneth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 8 October 2013

Like many of the reviews, this hotel is in a great location. The staff are very unreceptive to guest needs or requests. I called for an iron to be brought to my room 3 times not to mention a trip to the front desk which also did not work. It took me grabbing a lady from housekeeping to get it for me. My room was always cleaned and the bedding was changed daily. The building/rooms themselves are becoming worn and could use a renovation. The breakfast buffet was decent just ran a bit late for my schedule. The Empire Hotel my get my business again in the future if they can get their customer service under control.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Baka_Gaijin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
192 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 bubbles Reviewed 4 October 2013

the hotel experience makes up of different things. this hotel has possibly the most unfriendly reception ever in hong kong. many hotels make up for the rude reception with efficiency, but not here. they are just plain rude. the lobby itself is quite nice, but that's about it. once u go up the elevator, that's the end of the nice decor.
one of the elevators closes so fast that a lot of people had their belonging trapped. quite hazardous. we were given the room right next to the housekeeping, and it was quite noisy. but that's understandable. what's worse and dangerous was that they kept the service trolley on the hallway. this certainly would be extremely dangerous in the event of fire or an emergency. the trolley basically block access to the hall way.
breakfast was in the basement and wasn't that bad actually. nothing else was memorable though.
for business folks, don't expect any flexibility at this hotel. check in and check out is sharp on the dot, no excuse given. if u leave the bag at the hotel overnight, it's 10HK$ per bag :)

  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Service
Helpful?
2 Thank banjapat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hong Kong hotels

New Delhi, India
Level Contributor
338 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 bubbles Reviewed 30 September 2013

Have been staying in this hotel for over 15 years because of its proximity to HK Convention Centre .The demise of HK by the rise of China is perfectly reflected in this hotel every time I stay here ,and this was last time I would,in last couple of years .The China grioup tours has spelled doom for the guests from other areas to this hotel as the staff is happy servicing Chinese speaking no-complaining group tours guests .We checked at 11 and were told to come back at 2 p.m. despte request for early check in and being such loyal 15 year plus old staying guests .At 2 we were asked for reporting at 4 then 5 then 6 and finally had to create a ruckus caused by waiting for nearly 7 hours and were given double bed room instead of twin room requested ..on complaining were shifted to another room only to realise the in room safe not working .On complaining were told we will have to change room for this next day ...we decided we will change our hotel from next visit .

Room Tip: choose other hotels nearby
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pilgrim_gsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 30 September 2013

I stayed at the Empire on a recent business trip to Hong Kong. It is in a very good location for both business and exploring the island.
The staff were all very helpful and attentive. The rooms were small and the glass bathrooms a little quirky but it was comfortable.
There were occasional influxes of Chinese tourists who flooded the foyer and took over all the seating areas.

Room Tip: Take a high room for a better view.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonWizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Empire Hotel Wan Chai

Property: The Empire Hotel Wan Chai
Address: No.33 Hennessy Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#100 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Empire Hotel Wan Chai 4*
Number of rooms: 363
Official Description (provided by the hotel):
Empire Hotel Hong Kong - Wan Chai is situated in a Central Business District of Hong Kong Island between Central and Causeway Bay. The hotel is just within minutes of walking distance of the Hong Kong Convention & Exhibition Centre, a colourful array of nightlife entertainments nearby and well-designed shopping malls catering to every taste and budget in the neighbouring Causeway Bay and Admiralty. ... more   less 
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Also Known As:
Empire Hong Kong
Hong Kong Empire Hotel
Empire Hotel Hong Kong
The Empire Hotel Wan Chai Hong Kong

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