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“Mediocre-Quite a Disappointment”

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The Empire Hotel Wan Chai
Ranked #125 of 725 Hotels in Hong Kong
Reviewed 8 January 2014

We stayed at the Empire to celebrate the New YEar. stayed 3 nights. Not very strategically located-about 7 minutes walk to the subway-MTR station. There's a Watsons and Mannings close by if one needs to shop for toiletries. Many small local restaurants are around the area. However, we were quite disappointed with the service. The girl who supervises the breakfast buffet was particularly rude and despite repeated attempts at clarifying the meal set-up, still charged us an extra buffet. She did this for 2 consecutive days. We had two rooms in the hotel as we travelled with relatives. The staff inthe executive lounge was more amiable and polite and knew what service was about. Front desk staff seemd to lack training in customer service and courtesy. When I aired my complaint, it seemed they were mocking me in their own language. It was just quite a disappointment since this hotel passed itself as a 4-star establishment, though the service clearly didn't live up to its claims. The only redeeming qualities were housekeeping and the exec flr lounge staff. We will not return to this hotel:(

Room Tip: the suites are good sized for a family of 4
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  • Stayed: January 2014, travelled with family
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Thank Cielo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 - 339 of 912 reviews

Reviewed 6 January 2014

I chose this hotel by promotional rate and found out the best of it, is the location! It is in Wan Chai, near to the MTR station and bus station. Hong Kong Park and Peak Terminus is within walking distance from the hotel, just take the escalator in One Pacific Place Building.
The breakfast menu is not bad also.
One thing I complained is the cleanliness of the room. If the management could improve its housekeeping performance, my stay would be more comfortable.
For family with kids please consider because the nightlife (bars/pubs area) is only 1 block away from this hotel.

Room Tip: If you could inspect the room whether it is clean or not. I found mine is quite dusty.
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  • Stayed: June 2013, travelled with family
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Thank Aang174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Stayed for 4 nights with my brother in a twin single

-very close to mtr station
-walking distance to many shopping destinations
-very clean
-helpful staff
-comfortable beds
-reasonable room size for HK

  • Stayed: December 2013, travelled with family
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Thank redruby_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013 via mobile

Visited this hotel
In Aug 2013. Reception were very helpful. The room itself was nice. The only one thing was when we visited hong kong it was very hot and i felt the airconditioning could have been better. Ordered room service & it was lovely as was buffet breakfast. Great location,lovely city!

Stayed: December 2013, travelled as a couple
Thank livi88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

The Empire Hotel Wan Chai is situated in the middle of Wanchai. It is situated very close to the MTR Wan Chai station and is within walking distance from the Hongkong convention centre. The hotel is slightly old but rooms are decent and clean (small rooms which is typical of Hong Kong).

The staff are very courteous and amenities are good. Wi fi was free and fast.

However the corridors were dark.
The breakfast buffet was decent but it was the same throughout our stay (5 days). Wish they could change atleast a fe of the dishes.

There are a variety of restaurants and pubs nearby and during weekends the music tends to get loud and noisy. Overall it is a decent business class hotel.

  • Stayed: June 2013, travelled on business
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Thank soorajys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

The Good
Rooms are clean and decent value for the money.

The Bad
Hallways are narrow and scary dark. Housekeeping leaves carts in already narrow hallways.
Nobody smiles, nobody greets you, nobody is helpful. The area around the hotel is pretty shady. Prostitutes are right outside the hotel at night.

The Ugly
Corporate VPNs are blocked - had to move to another hotel after 1 night.

Conclusion: Avoid this hotel.

  • Stayed: December 2013, travelled as a couple
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1  Thank Yasa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

This was my first time staying at this hotel and I will be back. The rooms are small but nicely outfitted with all the amenities you could need. Internet service is pretty bad but twice they sent someone up to help out with it and we finally got everything working. Beds are comfortable, there's a writing desk, small refrigerator, snacks for purchase and complimentary water. My view was looking out over Kowloon and it was nice not to have to look at the side of building like some hotels.

The concierge was great and helped with dinner reservations for Nobu the night we requested. They also arranged transportation to the airport and waited outside with me for them to arrive. It was the same guys that helped with my internet.

The hotel has a small restaurant with a limited food selection, but hey, your in Hong Kong, there are great restaurants everywhere. Indoor pool and health facilities were included with my room. I'll be back.

Room Tip: Go for a high room
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  • Stayed: October 2013, travelled on business
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Thank globalreach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Empire Hotel Wan Chai

Address: No.33 Hennessy Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#106 Luxury Hotel in Hong Kong
Price Range: £104 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Empire Hotel Wan Chai 4*
Number of rooms: 363
Official Description (provided by the hotel):
Empire Hotel Hong Kong - Wan Chai is situated in a Central Business District of Hong Kong Island between Central and Causeway Bay. The hotel is just within minutes of walking distance of the Hong Kong Convention & Exhibition Centre, a colourful array of nightlife entertainments nearby and well-designed shopping malls catering to every taste and budget in the neighbouring Causeway Bay and Admiralty. ... more   less 
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Also Known As:
Empire Hong Kong
Hong Kong Empire Hotel
Empire Hotel Hong Kong
The Empire Hotel Wan Chai Hong Kong

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