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“Great value - The hotel was a very pleasant surprise.”
Review of L'hotel elan

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L'hotel elan
Ranked #108 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed 24 February 2014

Don't let the location be too much of a factor if your looking to visit many areas.
The staff was very helpful with our maps and directions to get around.

Take note, there are several different hotels in the chain. When we got off the plane, we saw on the directory the L'hotel and was advised to take a taxi. Doing so, we arrived at the wrong L'hotel. After another taxi ride, we arrived at the L'hotel Elan.

Access to the train system is a few blocks away. The area is a very clean business district. Over a 3 day visit, each day we used the train system to visit all the areas we were looking for. When we realized how easy the access was, we took the train back to the airport.

The hotel is of international standards. Quite, nicely decorated, upscale. Every detail was really great quality. Excellent shower with hot water, robes, slippers, hair dryer etc..
Mini bar, LED TV, multiple lighting options. Room size was very comfortable with work desk area with Herman Miller chair, Phone & free Wireless Internet.

The area does not have much in the way of malls and shopping, although your access to the train system solves that issue. We didn't dine at the hotel. We did find a McDonald's and a Starbucks within a few blocks.

This was out first trip to Hong Kong. Overall I would gladly stay here again. You can easily spend 2 or 3+ times the rate to stay in a different area. But the room experience might not be worth the extra cost.

If your in the mid price level and don't need to waste your shopping funds on a room, I really recommend you consider this hotel.

Room Tip: Due to the season it was cold. The room we were in did not have central heating. After inquiring, th...
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  • Stayed: February 2014, travelled as a couple
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Thank muzzy_ac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 27 March 2014

Dear muzzy_ac

Thank you for sharing your experience on TripAdvisor and we are delighted to learn that you have had a wonderful stay with us! Other than the nearby metro, our hotel also provides complimentary shuttle service to the shopping district Tsimshatsui, Kowloon Station where you may take the Airport Express train directly to the airport, and newly developing business district Kwun Tong for guests’ convenience. Please feel free to download the shuttle bus schedule for your next stay with us! We wish to welcome you again soon!

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

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313 - 319 of 659 reviews

Reviewed 24 February 2014

My boyfriend and I stayed at this hotel at the start of February and really enjoyed our stay. The hotel is really clean and smells so nice when you enter. The reception is on the 35th floor which was a bit annoying but then when you see the view its amazing that's probably why they put the reception on that floor. The rooms were nice, you get a ipad, flat screen tv, complimentary mini bar. The view was not to great from the room all you see is grey run down buildings. The location of the hotel is not in the city center so you will have to take the MTR which is only a 5 min walk and only a 10-15 minute journey to Prince Edward. There is also a Mc donalds and a 7eleven down the road from the hotel so if your in need of food and drinks you can go down the road and buy some.
We weren't really at the hotel much so i don't really have much to say about it, we had good night sleeps!! which is all that matters really. Hong Kong is a great city and i would recommend anyone to go! Maybe not on Chinese new year as it is REALLY busy and you need to queue everywhere for 3 to 4 hours :)

  • Stayed: February 2014, travelled as a couple
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1  Thank PicciAndBoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 27 March 2014

Dear PivviAndBoni

Thank you for sharing your experience on TripAdvisor and we are glad that you have had a comfortable stay with us. Other than the nearby metro, you may also hop on our complimentary shuttle bus to Tsimshatsui, Kowloon Station, and Kwun Tong at ease! When you plan for a return, please feel free to take a look at our updated hotel information including shuttle bus schedule on our official website for convenience. Our team and I look forward to serving you again in the future.

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014

What a lovely hotel. Very friendly staff, great rooms and what a lovely gesture to have complimentary mini bar in the room. Perfectly located to join cruise ships in Hong Kong just 10 minutes away from the new cruise terminal.

Room Tip: Choose a room with a view of the bay
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  • Stayed: February 2014, travelled on business
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Thank Threnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 27 March 2014

Dear Threnn

Thank you for sharing your experience on TripAdvisor and we are delighted to learn that our welcoming hospitality as well as our convenient location nearby the new cruise terminal have lived up to your expectations. When you plan for a return, please feel free to take a look at our Vivva loyalty program information available on our hotel official website! Our team and I hope to welcome you again soon.

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Nice stay in L'Hotel Elan, convenience Location, clean and comfortable room, helpful and nice staff, although the view which surrounded by the factory was not that good. "pillow pick" menu, complimentary mini bar beverages, I PAD in room were lovely.

  • Stayed: December 2013, travelled as a couple
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1  Thank ChoiEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 27 March 2014

Dear ChoiEE

Thank you very much for your comments and we are pleased to learn of your satisfying stay with us! On your next visit, don’t forget to take check out our latest accommodation and dining offers available on our hotel website! We hope to see you again soon.

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

I stayed here for 3 days during my business trip to HK. My rating is broken into the following points

1. Location: This place is near the Ngau Tau Kok MTR station (5 min walk). That way it offers great connectivity. If you look at it from HK point of view, this is one of the fringe areas of HK and for going to Hong Kong island or any of the main areas like Causeway Bay/Times Square you need to travel atleast 45 mins-1hr and also interchange couple of MTRs

2. Nearby shopping: The nearest mall is 'apm'...again a 5-7min walk from this hotel. The mall has various brands and also good number of eating joints.

3. Rooms: The hotel rooms are good and functional. The beds are good and offer good sleep.

4. Room Service: Room service is fast. There is an iPad in every room and you can place your orders through it and food is served directly to your room.

5. Breakfast: They offer a complimentary breakfast. But after having it for two days, i really did not want to have it again on the third day. The menu just does not change and its the same stuff again and again. This is one major improvement area for this hotel.

6. Overall experience: Delighting the customer is an area where this hotel fails. Everything is in place and everything is rule bound. The staff is not trained/encouraged to go out of their defined rules. I say this due to the experience i faced after checkout. After checking out, i was on my way to the airport and asked for a bottle of water (complimentary one that is kept in the room) as i had to travel for over 1 hour. But this was flatly refused by the staff. I feel that its things like these that make a customer come back again or not.

Overall my rating is 3/5.

Room Tip: The hotel is surrounded by run down buildings on all sides. So it does not offer a great view. Ask f...
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  • Stayed: February 2014, travelled on business
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2  Thank krishnadorai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 27 March 2014

Dear krishnadorai

Thank you for taking your time to share your review and we apologize for the service shortfall. Please rest assured your comments have been reflected among our team for review and improvement.

We hope this isolated incident would not impair your confidence in us and we do look forward to another opportunity to serve you again in the future.

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

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Reviewed 3 February 2014

This is our second stay at the L'Hotel elan. Very little has changed. Excellent stay. The shuttle service is still very timely and works very well. There are the same small restaurants near the hotel to get meals. We also enjoyed the complimentary refreshments that are refreshed daily.

  • Stayed: December 2013, travelled as a couple
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1  Thank AlaninSeoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 11 February 2014

Dear AlaninSeoul

Thank you for choosing to stay with us again and we are more than delighted to learn that you have had a wonderful stay! On your next visit, please feel free to check out our Vivva loyalty membership program information as well as our exclusive accommodation and dining offers on our hotel website. Our team and I wish to welcome you again in the future.

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

Had googled a lot to find this hotel for my hongkong visit. This hotel is total value for money, with nice spacious rooms with amazingly cheap rates. Definitely ultimate value for money. This hotel is very conveniently located near the MTR station. The check in was very smooth and the hotel room was very clean and elegantly decorated. They had given an IPad for a personal use in our room and also provided free wifi throughout our stay. Also we were provided a fully loaded free mini bar, which was a pleasant first time for me.

The hotel was indeed very very quiet and staff was very helpful and courteous.

  • Stayed: October 2013, travelled as a couple
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Thank ajaysharma316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lhotel_elan_hk, Director of Sales & Marketing at L'hotel elan, responded to this reviewResponded 11 February 2014

Dear ajaysharma316

Thank you for taking the time to give us feedback and we are thrilled to read that our amenities and services have lived up to your expectation. On your next visit, don’t forget to check out our exclusive accommodation and dining promotions as well as our Vivva loyalty membership program information on our hotel website. Our team and I look forward to serving you again in the near future!

Best regards,

Doris Chan
Director of Sales & Marketing
L’hotel élan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about L'hotel elan

Address: No.38 Chong Yip Street, Kwun Tong, Hong Kong, China
Region: China > Hong Kong > Kwun Tong
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Best Value Hotel in Hong Kong
#48 Romantic Hotel in Hong Kong
#78 Business Hotel in Hong Kong
#92 Luxury Hotel in Hong Kong
Price Range: £76 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'hotel elan 4*
Number of rooms: 254
Official Description (provided by the hotel):
L'hotel elan, the latest development of the L'hotel Group under the Chinachem Group, is now opened. Located in the vibrant new business hub of Kwun Tong, the Hotel offers 254 superbly appointed guestrooms and suites, a gym and an outdoor pool, a contemporary casual dining restaurant offering international cuisine, and banquet facilities. It is a design-led boutique-inspired hotel with an array of seamless e-tech services, from unparalleled eCheck-in, eKiosk information services, to user friendly eMenus. The hotel is also enriched by an exciting collection of contemporary art for a private gallery atmosphere amid the welcoming spirit of modern Asian hospitality. ... more   less 
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Also Known As:
L'Hotel Elan Hong Kong

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