I don't know how to say but I booking non-smoking room and second day I can smell strong cigarette from my room. I am allergy and I cannot sleep with this smell. when I try to change room, your staff kelvin he acting like I am begging his money. he is not satisflied. I seen his face.
on fourth day, I can smell strong cigarette in my room again. I don't know why but maybe someone smoke on non-smoking room area. If it is because you air-condition can smell all hotel when someone smoking in his room. there is no need to change the room. the problem still happen.
I don't know who is try to fix or Will have anybody try to fix this issue for problem in future but I would like anyone know this problem.
28 Aug 2014 wrote this and I will stay 2 night. I think I will sleep with cigarette again.
- Official Description (provided by the hotel):
- L'hotel elan, the latest development of the L'hotel Group under the Chinachem Group, is now opened. Located in the vibrant new business hub of Kwun Tong, the Hotel offers 254 superbly appointed guestrooms and suites, a gym and an outdoor pool, a contemporary casual dining restaurant offering international cuisine, and banquet facilities. It is a design-led boutique-inspired hotel with an array of seamless e-tech services, from unparalleled eCheck-in, eKiosk information services, to user friendly eMenus. The hotel is also enriched by an exciting collection of contemporary art for a private gallery atmosphere amid the welcoming spirit of modern Asian hospitality. ... more less
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- Also Known As:
- L'Hotel Elan Hong Kong