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“Eco-hotel on Hong Kong Island”

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Ibis Hong Kong Central & Sheung Wan Hotel
Ranked #93 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 9 July 2014

OK for what it is, an eco-friendly hotel. Small rooms, paltry bathroom supplies, staff was OK and spoke some English. Not much in the way of food but the area is packed with great places to eat. About a 15 minute walk from the Sheung Wan MTR station.

  • Stayed: June 2014, travelled on business
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Thank David0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS H, General Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded 14 July 2014

Dear David,

Thank you for your comments on ibis Hong Kong Central & Sheung Wan.

The limited bathroom supplies is part of our sustainability program in which we aim to reduce the disposable one-time amenities for saving the resources. You are welcome to call our housekeeping department to request any amenity that you need and we will send to you room right away.

We do make our every attempt to provide the highest level of service with care and efficiency and definitely look forward to serving you again soon!

Best Regards,
Simone Hansen (Ms.)
General Manager
ibis Hong Kong Central and Sheung Wan Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,343 - 1,349 of 3,517 reviews

Reviewed 7 July 2014

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank Ardnihc
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 July 2014

This hotel gave us the perfect base to start our 3 month holiday back in April. So good that we have booked a gain for our return trip home. The staff were very helpful and transport from the airport was great.

  • Stayed: April 2014, travelled as a couple
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2  Thank Lindsay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

Only 2 things, delayed check-in for at least an hour and the staff just using their key to just enter your room. Happened thrice in a span of a 2 hours. Other than that, the rooms are clean, bathrooms clean, air conditioning is top notch and people at the concierge and receiving are are very courteous. Only the sudden entry of the room staff surprised me...thrice.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank monsterty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS H, General Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded 8 July 2014

Dear monsterty,

Thank you for your time to put down your comments about ibis Hong Kong Central & Sheung Wan.

I am sorry about your experience upon check-in. Our office check-in time is at 2pm and will also be a peak hour at that moment. We apologise for keep you waiting and will improve the queuing time.

It is not possible for our staff to enter the guest room without permission. I would like to know more about the situation for further investigation, would you please leave your details and more detail about the situation at marketing@ibishkcsw.com.

Thank you again for sharing your feedback, it is with great pleasure that we will welcome you again for your next trip to Hong Kong.

Best Regards,
Simone Hansen (Ms.)
General Manager
ibis Hong Kong Central and Sheung Wan Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

Stayed for 10 days but 2 different bookings. The bed was comfortable and the room was very clean. Front desk still needs a little bit more training when it comes to customer service. There was glitch in the reservation and seemed like front desk staff was unwilling to help. Besides that great location and once again the room was great.

Stayed: December 2013
Thank Kooki888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS H, General Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded 8 July 2014

Dear Kooki888,

Thank you for your compliment for our facilities and bringing your comments to us.

Sorry for your experience upon check-in. We aim to provide the best service at the best price to our guest and I believe it is just an isolated case. I will bring the attention from our Front Office manager to look into the situation and further guest experience training will be provided for further improvement.

We do extend our warmest welcome to your next visit again soon!

Best Regards,
Simone Hansen (Ms.)
General Manager
ibis Hong Kong Central and Sheung Wan Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Stayed 2night from 25th June to 27th. Not bad location.
Staff was kind especially Housekeepers so kind and professional.
Very adjacent to Macau Ferry Terminal, close to HongKong Stn.
If I go to HongKong again. I would stay there.

  • Stayed: June 2014, travelled as a couple
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Thank Jake_Choi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Modern, newly built hotel which is very comfortable with all the expected fittings. We stayed near the top floors for 4 nights and had a wonderful view. We did not bother with breakfast as Starbucks is at the entrance. Wifi is good and strong enough for Skype chat discussions with Europe. Soho is within walking distance as is the metro. There are some good supermarkets a short walk from the hotel, just ask for directions. Hotel staff very very helpful but as a successful hotel it gets a little crowded.

Room Tip: The higher up, the better the views.
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  • Stayed: June 2014, travelled as a couple
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBIS H, General Manager at Ibis Hong Kong Central & Sheung Wan Hotel, responded to this reviewResponded 8 July 2014

Dear David1676,

I am delight to know you have a happy stay at ibis Hong Kong Central & Sheung Wan Hotel.

We are always aiming to provide the excellent customer service to our guest. We will have our peak hour for check-in and check-out at 2pm and 12noon respectively. Over the mentioned period, the lobby will be a little crowded and I apologize for any inconvenience you may cause.

My team and I are looking forward to welcome you to stay here again in the future.

Best Regards,
Simone Hansen (Ms.)
General Manager
ibis Hong Kong Central and Sheung Wan Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Hong Kong Central & Sheung Wan Hotel

Address: No. 28 Des Voeux Road West, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
#28 Best Value Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#68 Romantic Hotel in Hong Kong
#74 Business Hotel in Hong Kong
Price Range: £59 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Hong Kong Central & Sheung Wan Hotel 3*
Number of rooms: 550
Official Description (provided by the hotel):
IBIS HONG KONG CENTRAL & SHEUNG WAN HOTEL, a catchy icon strategically located in the bustling Sheung Wan, within minutes away from Sheung Wan MTR station, Macau Ferry Terminal, airport bus station and in the vicinity of Hong Kong Central's business and shopping hub including Airport Express, boasts the first ibis flagship hotel in Greater China to showcase a brand new vibrant style, bringing in comfort, well-being and service. The 550 modern, boldly simplistic guestrooms are furnished with complimentary Wi-Fi Internet access and bespoke interiors on 3-metre high ceiling, large bay windows, premium timber flooring and comfy bedding coupled with stunning harbor views in some rooms on higher floors that born to feast your eyes. ... more   less 
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Also Known As:
Ibis Hong Kong Central & Sheung Wan Hotel

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