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Auberge Discovery Bay Hong Kong
Ranked #83 of 725 Hotels in Hong Kong
Certificate of Excellence
Reviewed 21 May 2013

The pros: beautiful, new hotel with excellent rooms, staff and buffet breakfast. Quiet location, away from the HK congestion, plus near the airport; good for a quick stopover. Discovery Bay is intentionally quiet, and car-free, so don't expect more. But onlya 25 minute ferry to HK. There are restaurants and stores nearby.

The only real con: The airport shuttle instructions are not traveler-friendly. I only found the hotel thanks to the kindness of strangers. Discovery Bay airport shuttle has 2 separate bus lines - one stops in front of the hotel, another you have to transfer. Also getting around, with no cars in the area, takes a learning curve. Hopefully they will improve this soon, then it will be a great alternative to the airport hotels as it was more than 1/3 less, plus had an awesome included breakfast.

  • Stayed: May 2013, travelled solo
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1  Thank califreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 23 May 2013

Dear califreddy

Thanks very much for choosing to stay at Auberge Discovery Bay Hong Kong and sharing your views with us.

I am sorry to read that the transportation information we provided is not guest-friendly enough. We are reviewing and following up the issue to improve the services.

Your comments on the ambience, rooms and teams are very much appreciated on the other hand.
Thanks again for your feedback and it would be our pleasure to welcome you back to Auberge Discovery Bay Hong Kong soon.

Warm regards

Jaclyn Sy
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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618 - 624 of 830 reviews

Reviewed 20 May 2013

I have been stay there during last weekend. It give me a pleasant experience. The outlook of the hotel is a bit outdated. When you enter the lobby, you will change your mind. The interior design of the hotel is totally different with he outlook. The interior design give you a comfortable feeling.

Front desk:
I just take 5 minutes for check-in. The staff is helpful and nice. But they just give me 10th floor(I requested upper floor). Luckily, they offer me 2pm check-out

Shopping:
There is a plaza in a minute walk. The plaza come with 3 restaurant, a grocery store (you can buy everything even a good red wines). Also you can take a free shuttle bus to go to the D-Deck (another shopping center in Discovery Bay)

Dining:
The free buffer breakfast is nice. It come with variety of choice. The scene from the restaurant is nice if you got a window seating. There are many western restaurant in discovery bay.

Facilities:
Swimming pool not opened yet. The gym center is nice and the staff are very nice a helpful.

Overall
This hotel is value for money. I believe that the software (staff) and the hardware (facilities) is five star (if swimming pool open). I'm highly recommend for couple or family.

  • Stayed: May 2013, travelled with family
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Thank leestan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 23 May 2013

Dear leestan

Warmest thanks for your detailed and lovely feedback on your recent stay at Auberge Discovery Bay Hong Kong.

I’m very happy to hear that overall you enjoyed your stay with us and you were satisfied with our facilities and services. Your positive comments on our team are very much appreciated as well.
We are in the final stages of preparing everything to open our swimming pool and anticipate to open it in the next few weeks.

We look forward to welcoming you and your family back to stay with us soon.
Thanks again for your time on sharing with us your views on tripadvisor.

Warm regards

Jaclyn Sy
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2013

We stayed at the Auberge for 2 nights in an Ocean Front Deluxe King room with the breakfast included rate and well worth it too! Room was nice, clean and the view was amazing. We stayed in room 817 which was right at the end of the hallway so nice and quite. Bed was comfy, room was comfy with beautiful modern decor. The Rain shower and bath is huge and the view of the ocean from the bath is beautiful.

The Concierge are so helpful and welcoming. Such great customer service. Hotel management should be very proud. Always willing to help. Nothing was a bother.

The Cafe was also lovely, again great customer service. Massive portion for main's and beautiful presented desserts plus The signature cocktail "bounty mast" is delicious! Breakfast was also lovely. A huge buffet breakfast selection and juices, tea and coffee.

I would have to agree it is a little out of the way BUT buses run frequently to the train station, they have hotel shuttle to Disneyland (one way only) but getting back isn't a problem. You can catch the train to sunny bay, cross the platform directly opposite and catch train to Tung Chung (you literally only have to wait a minute) then take exit B out to where the buses to Discovery bay are. Take bus DB01S to take you straight to the hotel which comes every half hour. If your looking at going to the Big Buddah again you catch the C9 bus to Tung Chung Station and catch the Cable car up to the top.

At Tung Chung station there is a huge Outlet shopping mall which is great if your looking at getting designer clothes/accessories etc cheaper than retail. Also there are great selection of western and asain style Cafe's and restaurants.

All in all we are looking forward to returning again to this hotel. If only the service here was the same in Australia.

Thank you for a wonderful stay!

  • Stayed: May 2013
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1  Thank Kobeana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 22 May 2013

Dear Kobeana

We are so happy to know that you enjoyed your stay with us and very grateful to read such positive and encouraging feedback from you.

Thanks very much for choosing to stay at Auberge Discovery Bay Hong Kong and sharing your comments with us. We very much look forward to welcoming you back when you visit us next time.

Warm regards

Jaclyn Sy
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2013

A very relaxing resort to stay. Love the place , its clean and new.
The staff is nice and helpful.
It is sweet that when I request some stuff, there will be a call to check if the stuff delivered yet.
But i prefer not to have the call
Why? I will call again if I waited too long, and it is quite annoying
Since i have called three times for things, and i received 3 calls,
what if i make 10 calls? Will i have 10 call back? I am not dare to try anyway.

Also is it weird that why there is no hotel free shuttle bus schedule post on the web site?
This is the basic info of your hotel, come on!
When i called for the schedule, it is too informative, the point is i cant remember all
too many thing that i need to write it down, the time and the location, not a good service i think.
Beside the pick up point is not easy to spot except at Hung Hom and Wan Chai. The other two pick up points in Tsim Sha Tsu and Causeway Bay, if I am a foreigner i'm afraid i am not able to find, make it easier to your guests.

  • Stayed: May 2013, travelled with friends
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1  Thank Ma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 21 May 2013

Dear Ma C

Thanks very much for choosing to stay at Auberge Discovery Bay Hong Kong and sharing with us your feedback on us.

I am so sorry to read that the hotel coach schedule was not provided on our website. For your information, we are in the process of updating the transportation section on the website
Your comments on the ambience of the hotel and our team members are very much appreciated. Great to read that they were friendly and helpful during your visit .

Once again, thank you for your time and feedback that help us improve our services. We hope to welcome you again to Auberge Discovery Bay Hong Kong.

Warm regards

Jaclyn Sy
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2013

Went for a quick lunch today. Ordered x2 mains to share between two adults and a pre-schooler. Fish and chips were pretty average. The batter was crisp and light but the fish was overly soggy - suspect frozen pre-shaped fillets. Served with potato wedges a salad both elements were very small making for a rather unsatisfying main course. The salmon burger was very tasty. Sadly the burger bun was burned to the point that it overpowered the salmon pattie and had to be returned along with the chips which were marginally undercooked. The whole plate was replaced in good time. Food aside the venue - Cafe Bord de Mer - was very nice. The staff were attentive and helpful and the bread basket and lemon-water were very nice. HKD413 for two basic main (ex drinks) seems steep, I don't think we'll be back until the restaurant/kitchen are fully bedded in.

Stayed: May 2013, travelled with family
Thank Coastliners_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 21 May 2013

Dear Coastliners_HK

Thank you for taking your time to share your comments on tripadvisor and we very much appreciate your detailed and constructive feedback on the food and services provided in Café bord de Mer.

I am sorry to hear that you were not completely satisfied with the food we provided, in particular to the serving portion and food texture. Your comments on the pricing are also well noted. We will review these matters and ensure that appropriate actions are taken.

It is great to read that our team were helpful during your visit.

Thanks once again for sharing your views on us. If we may be of any further assistance to you, please do not hesitate to contact us on enquiry@aubergediscoverybay.com. We look forward to welcoming you and your family again in the near future.

Warm regards

Jaclyn Sy
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2013

We celebrate our 3rd anniversary weekend at this newly opened resort. Nice ocean front room! And warm welcome by the GM of the hotel.

Our package included a set of 2 afternoon tea at a seaview cafe.

By the way, a very nice seaside chapel, the best wedding venue in HK.

  • Stayed: May 2013, travelled as a couple
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1  Thank StoneH0N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 14 May 2013

Dear StoneH0N

Thanks very much for your lovely feedback and it was our pleasure to welcome you to Auberge Discovery Bay Hong Kong.

I’m very delighted that you enjoyed your stay in our Ocean Front Room. Your comments on White Chapel are also very much appreciated.

Congratulations on your 3rd wedding anniversary again and we hope to welcome you and your family to the hotel again soon.

Warm regards

Jaclyn Sy
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

I live nearby and put family in the hotel for a few nights

The room was spacious and well decorated, the views are divine, the bathroom is fabulous, with a sunken shower that faces onto HK harbor with 3 separate multidirectional shower heads - it's worth staying just for the shower!

The buffet breakfast was wonderful, varied and very fresh; with produce sourced from all over the world. The staff were there when you needed them and discreet when you didn't. Food was refilled instantaneously and our plates were cleared quickly. The view is beautiful and very relaxing, we really enjoyed ourselves.

The only negative is that reception staff did not email us room rates as they said they would. the lady did not seem to know enough about the hotel or room rates and any applicable partner special rates. The hotel is new though and this is to be expected as staff grow into their roles.

I will definitely recommend the hotel to friends and family and I fully intend to take my husband for a nights pampering and of course a long luxurious shower looking over the harbor. If breakfast is anything to go by, I am really looking forward to dinner there next week.

Well done Auberge, you're off to a flying start

Room Tip: It's worth paying a little extra to face the ocean. 8th floor is lovely
See more room tips
  • Stayed: May 2013, travelled with family
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Thank sparkles72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn S, Guest Relations Manager at Auberge Discovery Bay Hong Kong, responded to this reviewResponded 10 May 2013

Dear sparkles72

A sincere thanks for your wonderful feedback on your recent stay at Auberge Discovery Bay Hong Kong.

I’m very happy to hear that overall you and your family enjoyed the stay with us, in particular to the sunken bath and the views overlooking the ocean. Your comments on the food and services at Café bord de Mer are very much appreciated as well.

I am so sorry to learn that we did not provide the information that you requested. I will look into this matter with my reservations and front office team to review the matter.

Thank you very much once again for taking your time to share with us your comments on tripadvisor. We look forward to welcoming you and your family again soon. In the meantime, please do contact us on enquiry@aubergediscoverybay.com if we may be of any further assistance to you.

Warm regards

Jaclyn Sy
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Auberge Discovery Bay Hong Kong

Address: 88 Siena Avenue, Discovery Bay, Lantau Island, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Hong Kong
#66 Business Hotel in Hong Kong
#68 Family Hotel in Hong Kong
#72 Luxury Hotel in Hong Kong
#90 Romantic Hotel in Hong Kong
Price Range: £112 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auberge Discovery Bay Hong Kong 4*
Number of rooms: 325
Reservation Options:
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Auberge Discovery Bay Hong Kong

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