The stay started off good at a corner room. Good seaview. Decent hardware.
But then there are a number of issues
1) staff needed massive training: at the pool side, the lifeguards are arguing and complaining with each other. The discussion was that one lifeguard disappeared before 6 and left two other lifeguards hanging. The other two life guards complained that the one that left early forced a lifeguard to mend a stand without an umbrella on a toasty day
2) zoo at the pool and major hazard zone: when i was going for my swim, it was like a zoo at the pool. A male teaching a girl to swim, 4 girls at floaties floating in the middle of the pool, a girl swimming zig zag, a dad playing water pistols with his son. but more important is to note that there is major water spilling over from the pool to the lounge chairs. When an attendant from the gym askes the lifeguard, let's spread the water out to the side. The lifeguard was like this is no use anyways. So all the staff didn't do anything.
3) food never came at midnight: i ordered a beef noodle soup. Over 45mins elapsed, no call. Nothing. Then when i called, i found out that the noodle has not even started cooking yet.
4) nightmare at checkout: wife and i booked the stay on travelzoo. We gave the receptionist a full receipt upon checking in. Then at check out, there is a supervisor named suzanne who was being very rude and demanded that we gave her a receipt with a barcode. I asked why didnt your staff asked us during our 3 days stay and why she needed 3 mins before departing on a bus. Then she said she needed to keep our deposit 1500 hostage. Under no policy, did she or hotel state requiring such a thing.
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- Also Known As:
- Auberge Discovery Bay Hong Kong