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“Nice hotel, good base for visiting Disney”

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Auberge Discovery Bay Hong Kong
Ranked #85 of 718 Hotels in Hong Kong
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel, good base for visiting Disney”
Reviewed 18 June 2014

We stayed 2 nights in the Auberge. Discovery Bay is a planned community and the hotel is very new. They had a 1st anniversary promotion for the rooms, so we had a very good rate that included breakfast. The hotel is welcoming and bright and similar to staying at a mid-range Disney resort. Lots of decorations with an ocean theme throughout the hotel. Breakfast was very good and had lots of hot and cold options. Shuttle to Disney was right on time and got us to the park in time for the opening. Return time for shuttle was also just after the fireworks.

Communication with the check-in staff was a challenge. We booked 2 rooms for 2 adults + 4 kids and needed them to be connecting. They said they don't have connecting rooms. I'm not sure if they weren't available or didn't exist. We ended up with 2 rooms at the end of the hall with a special door in the hall that closed off the area. So we had two rooms connected by a private hallway, which was like a mini suite and worked ok.

Rooms are large by European standards, but a bit small by American mid-range hotel standards. A family of 4 could be accommodated in a regular room (2 full size beds) if kids are young, but there isn't much room to move around. Nice view of the bay

Hotel is located next to DB north plaza, which has a few restaurants and a small grocery store. There is also a shuttle from the plaza to the main DB area where the ferry arrives from HK. The other plaza has a McDonald's, Subway, and many family restaurants.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank American-in-AD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (207)
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English first
Bellevue, Washington
Level Contributor
96 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 17 June 2014

A SURPRISE FIND!
I picked this hotel when I was booking the day before travel to Hong Kong and found it 1/4 the cost of near-airport hotel room.
I was quite surprised to find that it was better than the near airport hotels. I booked a forest-view and got an ocean-front view.
Great staff, services, great views, QUIET, large room with a marble step-down into shower-tub in even a standard deluxe room, etc.
I did not use the spa, but I did visit the spa and used the gym. The spa looked very nice and had a half-off special on weekdays.
~15-20 minute bus ride from the international airport to the hotel (Taxis are not allowed in this part of Discovery Bay, but with better planning you could get a hotel limo).
Think less noise! Think shorter distance commute than to downtown HK for short stays.
The have regular ferry serice to downtown Hong Kong from the dock in front of the hotel.
The resturants were quite good since people have more choices than at airport hotel.

Because is it close to Hong Kong Disney, the value and upgrade opportunity may be lower on weekends.
It is worth checking out this hotel for even an overnight stay.
After an long flight to Hong Kong, this is a great stop !

Room Tip: You need to take a shuttle bus (30HK$ or $5USD). Taxis are not allowed in this part of discovery bay...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vung Tau, Vietnam
Level Contributor
3 reviews
3 hotel reviews
Reviewed 17 June 2014

The hotel is perfect if you are looking for peace and comfort. Our room was not the most expensive but it was really nice: clean, spacy, bright. It was also well equiped with all the necessities (including iron and umbrellas). My husband went to jogging at the mornings cause there was no car fumes and Lantau is all green. Our daughter was happy to swim in the swimming pool though we had no time to check there Kid's room i'm sure it's ok. The Disneyland and Big Buddha is not far from hotel so we were staing there the days we had planned for those places of interest. There is no night life at Lantau so it won't suit "party people".
It's stylish, has its own face, looks exactly like the photos. The staff not just orfinary friendly but really attentive to your needs.
The breakfast was various but not so delisious

Room Tip: we had mountain view room it's not so picturesque as see view but it's really ok
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ksenia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 15 June 2014

I'm a DB'er or better said was a DB'er, and spent there the last two days with my family of 4 (2 adults, 2 children) when our apartment was packed for relocation.
Knowing the place in after living in DB for years, I still can't understand why guests would like to come to DB: it is not the Disney hotel (and hence proximity from Disney), it is not in Tung Chung in case you'd like to shop for discounted brands, and it very far from the city with not convenient and regular transportation to the city. There are not much dining options in DB.

Discovery Bay is a community hub, thus I still can't get my head around why people are still coming there.

We have stayed in rooms 1505 and 1506 both are maintain view. The rooms are clean, functional, and well equipped. Too bad the TV channels selection is not for English speakers with poor selection of cable TV channels.

I really wanted to give it a chance, but despite new decoration, reasonable pricing, clean facilities and nice rooms I thought that:
A. the service is not timely, and impersonal
B. the hotel makes its income from groups that are very typical tourist groups that hunting for bargains, roam together, check in and out together and basically wherever they go the hotel is blocked.

So these two things were a party spoiler for me. I gave up twice checking out because there was a long queue of about 20-25 people for two hours - they hotel treated it very much like an airport queue. Never seen something like this before.

We were also asked to deposit and pay 150% of our stay ahead of time, once again something I do not see often in hotels.

On the bright side, the hotel confirmed a late check out for one of the rooms we have stayed in, and for this they get thumbs up. The outdoor garden of the bar is beautiful for an evening drink.

Marry location + low services level + hotel for groups = why should I stay there? It is only if you have family and friends in DB, or if your friends getting married in the hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ohad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 June 2014

This is a fantastic resort hotel in Lantau Island, Hong Kong. It is a bit far from downtown, but has excellent connectivity through both public transportation and the hotel's free shuttle services.

Pros:
-Excellent rooms, clean and contemporary.
-Excellent, helpful staff
-The bar and restaurant are great. Make sure you opt for the breakfast - it is superlative!
-Great swimming pool and health club.
-There's the DB North Plaza next door, with restaurants, shops, supermarket, etc.
-Free shuttle to the DB Pier - excellent restaurants and bars over there by the bay.
-You're just about half an hour away from the bustling HK downtown, but its amazingly peaceful and quiet at this property.

Cons:
-Only 2 hrs free internet for the duration of your stay! - Big put-off, that.
-The hotel's pretty stingy with giving you water bottles - It's rationed to only 2 bottles a day, with extra bottles being charges a steep HKD 22! This is certainly not a cheap property, and this aspect really took away from the otherwise great experience we had at this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vijaysrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 June 2014 via mobile

The stay started off good at a corner room. Good seaview. Decent hardware.
But then there are a number of issues
1) staff needed massive training: at the pool side, the lifeguards are arguing and complaining with each other. The discussion was that one lifeguard disappeared before 6 and left two other lifeguards hanging. The other two life guards complained that the one that left early forced a lifeguard to mend a stand without an umbrella on a toasty day
2) zoo at the pool and major hazard zone: when i was going for my swim, it was like a zoo at the pool. A male teaching a girl to swim, 4 girls at floaties floating in the middle of the pool, a girl swimming zig zag, a dad playing water pistols with his son. but more important is to note that there is major water spilling over from the pool to the lounge chairs. When an attendant from the gym askes the lifeguard, let's spread the water out to the side. The lifeguard was like this is no use anyways. So all the staff didn't do anything.
3) food never came at midnight: i ordered a beef noodle soup. Over 45mins elapsed, no call. Nothing. Then when i called, i found out that the noodle has not even started cooking yet.
4) nightmare at checkout: wife and i booked the stay on travelzoo. We gave the receptionist a full receipt upon checking in. Then at check out, there is a supervisor named suzanne who was being very rude and demanded that we gave her a receipt with a barcode. I asked why didnt your staff asked us during our 3 days stay and why she needed 3 mins before departing on a bus. Then she said she needed to keep our deposit 1500 hostage. Under no policy, did she or hotel state requiring such a thing.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Callaway_golf80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, Director of Operations at Auberge Discovery Bay Hong Kong, responded to this review, 18 June 2014
Dear Callaway_golf80

Thank you very much for sparing your time to write us a review following your recent stay at Auberge Discovery Bay Hong Kong.

I am very sorry to read about the experience you had during your stay with us. Our Department Heads are looking into the issues regarding the life guards, in-room dining and check-out procedure; we shall speak with individual staff to ensure they understand our guest expectation. In addition, we will also inform our Training Manager to prepare proper training to deal with the issue.

Thank you again for your valuable comments. We hope to welcome you to the hotel again and give us a chance to win your confidence back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 June 2014

We were picked up by the hotel bus at Tsimshatsui East station. The bus is prompt and provides an excellent free service. The check in was quick and efficient, however minimal information was given at check in compared to other hotels. The room was lovely, we booked a sea view and on reflection I would not stay in any other room in this hotel. We chose not to have breakfast at the hotel instead bought groceries from the local supermarket and made use of the empty fridge provided. The pool area is lovely and set with sea and mountain views is perfect for a relax. We had a cocktail in the hotel bar, the service was slow and due to it being quiet at the time found it puzzling why it took so long to bring drinks and then provide the bill on leaving. Overall a great stay mainly due to the setting of the hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GKovacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auberge Discovery Bay Hong Kong

Property: Auberge Discovery Bay Hong Kong
Address: 88 Siena Avenue, Discovery Bay, Lantau Island, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Hong Kong
#67 Business Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#75 Luxury Hotel in Hong Kong
#91 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Auberge Discovery Bay Hong Kong 4*
Number of rooms: 325
Reservation Options:
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Auberge Discovery Bay Hong Kong

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