This hotel is brand new, so its very nicely designed. Their club room is very nice, but the foods sucks (maybe because I stay at 5 stars hotels all the times), but if you don't stay at a lot of hotels, then I think you;ll be ok.
However what made my experience here not enjoyable at all was the customer service! I always came into the lounge really late when they are almost closed and I noticed the club lounge guy would rush to hide the "wine". I don't even drink at all, but I think this is a low budget hotel, so they have a lot of people "stealing" foods or something. I stayed here for a night because I wanted to visit Sai Kung.
The hotel is brand new and there are still a bunch of glitches associated with it - especially the electrical outlet. I plugged my iPhone into the wall and it burned up. It didn't even burn up at any place except this one. At other hotels, they would have replaced me with one that they have at the hotel, but this hotel is really cheap and tried to put the blame on me that its was my iPhone charger that caused the short circuit. A whole bunch of people were in my room at 12 AM for several hours trying to figure out what could have cause my charger to be burn. They could've easily give me one of the ones they have in house, but I can't believe they wouldn't. However, the lady manager there was really sweet, she ended up giving me her own charger. If it wasn't for her, I would have called up Marriott customer service line and get to the bottom of this.
By the time they left, all the nearby restaurants were closed so I ordered in room service. The rice were dried (Literally Dried and hard as rock). Too tired and hungry to complaint and I know they would probably tried to find some excuse to shift the fault away from them anyway, I ate the foods and went to bed. Breakfast was so bad, I didn't even eat anything. However I have to say, the design of the club room with the glass windows is absolutely gorgeous.
Everytime I walk down stairs, they have this creepy security guy (old and kinda chubby) and giving you a mean dirty look (maybe because I dress so casual).
So I don't really know how to rate this hotel. Its new and very pretty, but its in a poor area, so I kind of understand the service type. As a Marriott Platinum member and staying at so many top Marriott, using my typical standards may not be quite fair to them. However, it is true that I didn't enjoy my stay here.
- Official Description (provided by the hotel):
- Strategically located in Sha Tin, with a mere 5-minute walk to the MTR Shek Mun Station (Ma On Shan Line), the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices to make your stay energized and productive. ... more less
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- Also Known As:
- Courtyard Hong Kong Sha Tin