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“New apartment hotel in SheungWan”

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The Jervois - Full Floor Designer Suite Hotel
Ranked #35 of 719 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
Level Contributor
134 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“New apartment hotel in SheungWan”
Reviewed 12 August 2013

The Jervois is a blend of apartment and hotel. The rooms are spacious for HK standard. Everything is new. The layout and design is chic and modern. Located in a quiet corner of SheungWan and witin walking distance to Central. Comes with a small kitchenette with stove and microwave oven. TV in the living room only. No bathtub. The view from the room is the good, facing the hills.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidx71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2013 via mobile

We booked two 1 bedroom suit with direct access to each suite. Decent size suite considering Hong Kong standard room size. Love Christian Liaigre's interior concepts, all compact and the feel is elegant. As we are travelling with a 20mo old baby for 8 days, Jervois compact kitchen and self serviced laundry facility are very helpful.
Matress used is Simmons which is another value added point besides the private lift and rooftop area with a nice view. The location is in a short walking
distance to
Sheung Wan MTR Station (Exit A). Many
local and international restaurants/cafes around and Wellcome supermarket just few minutes walk.
On a special note, Jervois staff are professionals and very helpful. Claudia and Jay are our favorites. We will definitely come back.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmandaTcherina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 July 2013

Upon checking in the staff was rude and wouldn't let me see the room without first signing a rental agreement and paying up front. It all seemed very shady from the start, from the staff to the facility, so I took my family to another hotel. The Jervois charged my credit card as a "no-show" anyway. I learned my lesson - so don't bother making my mistake. Book somewhere else!

  • Stayed July 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
12 Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 July 2013

It was our first time in Hong Kong and we really liked staying at the Jervois. The rooms were set up as serviced apartments, which meant that we had a litte sitting room and kitchen next to the bedroom. The room was very small, but very nicely renovated - clean and simple luxury. We really enjoyed the privacy of this hotel - a very different experience to staying in the larger hotels in Hong Kong with hoards of business men/ women and tourists. There is a lovely little wine bar next door and it is very centrally located and easily accessible from train stations. We would definitely stay here again and would highly recommend to our friends.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 26 June 2013

We got to this hotel after a long flight from London and we did not get a good impression.

The street was narrow, busy and dirty. The lobby was just a long corridor, the lift took ages to get down because it serves too many floors and when you get off it there is a 1x1 m space in front of your door and it is boiling hot because there is no airco outside the lift.

The room also felt claustrophobic, it was a suite but the wooden walls and the layout somehow made it uncomfortable. Although the room was advertised as a one with a view of the water, we were on the 19th floor and all we saw was the buildings in front. We reckon the view starts on the 30th floor.

To make matters worse the bed was not a kingsize. Locally "large double bed" means Queen size and that is how we found out. The cot we got was very small and that meant the three of us would have to sleep in the queen bed. Not very promising for our jetlag.

So far all the above can be subjective. Nevertheless the following is not: since we were not happy with all the above, we explained why and we asked to cancel our reservation of course by paying the usual one day penalty. Our plan was to get out to another hotel immediately. We had paid the whole stay upon check in, hotel policy. We were told we could not cancel the room.

I asked Booking.com to do it for us as they did our reservation. Booking.com were told the booking was cancelled but they did not tell them we had paid already. When we doubled check we realized that their intention was to let us go, not give their fee to Booking.com by canceling the reservation and not give us our money back either.

It wa s getting too complicated, we were exhausted and we decided to stay. We asked for an extra bed for our 19month old son. As the room was so small, there was no risk he was falling from the bed because it touched the wall. They tried to charge us for the bed but we refused and they accepted.

This can be enough to ruin anyone's holiday.

There is not point to make a guest stay if they are not happy. We would have gladly paid the one day penalty and pay two hotels that day and that would have done it. Even a simple negative would have been better. But lying and tricking guests is not acceptable.

We informed Booking.com and we will certainly not go back when in town

Room Tip: Ask for a room from the 30th floor upwards
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Lizard7275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 June 2013

Stayed for one night at this nice boutique hotel for a special event.

The hotel was located at a smaller street in Sheung Wan district. Walking distance to the MTR Sheung Wan station. Also walking distance to a variety of restaurants and fast food shops.

The hotel is marketed as a service apartment but also does short stays (including 1 night). Nice friendly 'front desk' staff (literally just a tiny desk 'in front'). The hotel does not sell on services. Its strong points are nice location, quiet, privacy.

There are Flats 'A' and 'B'. each are served by a separate elevator shaft. So when you step out of the elevator, there is only one door which leads to your flat. Talk about cool privacy! In addition, there are no front desk staff at night time. Use your resident's card to open the front door and also activate the lift.

The rooms themselves were nice. Stayed in a 'B' flat. which was advertized as a 700 sq ft flat. The dining and sitting area was compact but nicely designed. The kitchenette was tiny but had all the essentials - cooking hob x2, nice sink and tap, small refrigerator, microwave. Included were pots and pans and eating utensils.

Lots of natural daylight and the lighting and ambience was really nice in the evenings.

The bedroom was separated by a sliding door mechanism that hides away when you dont need it. The bathroom and shower were nice and clean. Shower had a rain shower. Amenities were by L'occitane (!) including the hand soap. Toothbrushes were Colgate. Had a nice hair dryer. Ample wardrobe space.

All in all, a nice place to stay. Would recommend to friends if vising Hong Kong for an extended period of time... though have to say its on the expensive side to stay per night. Perhaps they have nice monthly rates...

The welcome chocolate chip cookies were a nice touch, and were fabulous.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MariMekkoMekko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 June 2013

Great location. 5-10 mins from metro station (I think exit A or B). Lovely size with kitchen, living, bathroom with amazing shower and bedroom. Laundry facilities. Wi-Fi. It's quiet. You have a floor to yourself. I have high standards and this hotel met them all. If I was staying on business I would gladly base myself here as it's more like a small apartment. Everything clean. Polite staff. No complaints. Will definitely stay here next time in HK.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Starr_Harry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Jervois - Full Floor Designer Suite Hotel

Property: The Jervois - Full Floor Designer Suite Hotel
Address: 89 Jervois Street, Sheung Wan, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Sheung Wan
Amenities:
Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#34 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Jervois - Full Floor Designer Suite Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
The Jervois The Jervois is a luxury boutique hotel offering an exceptional designer experience with 49 one- and two-bedroom suites, each with its own private lift lobby. Interior design by Christian Liaigre emphasises simplicity, elegance, and comfort. Warm tones in fine wood, leather and fabric, and luxurious marble finishes add subtle texture throughout the interiors. Custom designed furnishings, lighting and wall panelling reflect the designer's mastery in creating living environments that are as beautiful as they are functional. The top five penthouse levels comprise two-bedroom units with picturesque Victoria Harbour views. Suites feature large windows that invite abundant natural light. NEIGHBOURHOOD Located next to Central in Sheung Wan, The Jervois offers guests ideal access to the very best and most exciting of Hong Kong's many attractions. Guests interested in exploring eclectic antique stores, contemporary art galleries, and chic eateries will enjoy Sheung Wan itself, as well as nearby NoHo, Lan Kwai Fong and SoHo. ... more   less 
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Also Known As:
The Jervois - Full Floor Designer Suite Hotel Hong Kong

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