Had read review about this hotel that charge 10HKD per baggage deposit but we still go for it since there are family room for us.
However, it will be the first and the last time to stay in such hotel. We have been staying for 7 nights and the last day of check out, we have requested if we can check out late. The receptionist indicated that there will be a late charge of 100 HKD per hour. OMG, they should have informed us earlier when we had email our enquiry to them before we booked their hotel. No choice, we paid them 200 HKD as my bf came down first to check out. I came down late while trying to looking for thing in rm. Suddenly, the male receptionist ask us to pay another 100 HKD as our check out time is 4pm not 3.30pm. As such we are unhappy as we had pay all and ready to take our deposit money back, we are reluctant to pay additional 100 HKD to THEM. Request to speak to manager but off duty, a female snr receptionist explained our check out time is 3.50pm. Too many confusion, they insist us to pay.
People at the reception are just too focus in ASKING & collecting MONEY. They are not customer services-oriented at all. BAD services and attitude..........More