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“Total disrespect for guests. Big disapointment”
Review of Hotel Pandora

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Hotel Pandora
Ranked #458 of 718 Hotels in Hong Kong
Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Total disrespect for guests. Big disapointment”
Reviewed 22 October 2013

Day 1: after a 14 hour flight me and my boyfriend were left in an old, dirty building without any sign of Pandora Residence, except for a paper in one of the building walls. After trying to call inumerous times to the number on our e-mail, a lady picked up, identified herself as staff from Pandora Residence, told us to wait and hanged up the phone. Waited 5 more minutes and finally discovered for ourselves the elevator (filthy, disgusting one). Until we got to the 9th floor, we passed through several floors of prostitution houses. Got into the room they gaved us, Less than 10m2, with a small bed next to the wall and no windows. Told the reception guy we just wanted the room we paid for, the one on the picture. "Ok" he said. "It will take 2 hours to clean up the room because it's full of construction material" After 2 hours, the room had no shower or air conditioned "Very sorry, you can go to this other room and tomoorow we'll have this fixed" (3 room changes on the first day)
Day 2: woke up, opened the door. The room for what we have waited for 2 hours on the day before, and that was promised to us was being occupied by 2 new guests. "They aren't guests, they are the staff that is going to fix the shower and the air conditioner, when you return, at the end of the day you will have this room for you". Returned at the end of the day, the room was already occupied by other people. The manager simply didn't care for us since the beggining of the story and left the solution for the other employees that were changing all the time and we never saw him again. We told to the probably second manager that this wasn't the way to treat people, that we would complaint about this situation to Airbnb and she simply had a big laugh. Finally we were given another room, the fourth one in two nights, we would stay for only three nights (finally the most similar to the one that we have payed for and that they refused to give us since the beggining) by a new employee that guaranteed us that this was his last day on Pandora Residence, because they simply don't care about their guests, and that is not the right way to work. Adviced us not to complaint about the manager because it could turn "to dangerous" for us, at least while we were in Hong Kong.
All the bed sheets and towels were going straight from the paper boxes to the rooms, smelled awfull, not to mention the elevators, stairs and all the construction trash all over the reception and halls.
I'm sorry I could not put here all the pictures I took, to show people what place they are paying and getting into :(
Pandora Residence and especially the manager Mr Chang is dishonest and has absolutely no respect about his guests, that pay good money for one simple room.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 417DanielaP13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPandora, Manager at Hotel Pandora, responded to this review, 12 November 2013
Thank you for choosing Hotel Pandora be your stay in Hong Kong. It is our honor that you be our guest. First of all, sorry for all the inconvenience cause during your stay. As we are still in renovated progress, many thing was not in perfect condition, so thank you for your understanding and patient . We promise that we will do our best to improve more to provide a better service and product.

Management of Hotel Pandora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Chinese (Simplified) first
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English first
Hongya County, China
1 review
Reviewed 18 October 2013

I cannot find the location of hotel and i called them. The staff are friendly and helpful to tell me in very detail.
Noisy during daytime because of renovation progress in some floor.
The guestrooms are small. However location is convenience. It is very nearby jordan subway and close to popular tourist attractions, including temple street, Kowloon Park, Avenue of Stars...etc.
I will choose to stay at this hotel for my next visit

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caren y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPandora, Manager at Hotel Pandora, responded to this review, 12 November 2013
Thank you for choosing Hotel Pandora be your stay in Hong Kong. It is our honor that you be our guest. First of all, sorry for all the inconvenience cause during your stay. As we are still in renovated progress, many thing was not in perfect condition, so thank you for your understanding and patient . We promise that we will do our best to improve more to provide a better service and product. Please kindly leave a review and opinion for us which we can use it for our future improvement or staff appreciation.

Management of Hotel Pandora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2013

I was with my husband touring around asia and we used to live in hk for 2 yrs. hotel pandora is a newly renovated hotel located in the heart of kowloon .

The room we stayed was clean and tidy. Decent size for hong kong standard . Staff s friendly but needs more training for more prompt service. Great price when we booked probably

Public area incl. pantry, elevator n ground floor lobby s still work-in-progress . It could get noisy in daytime but it gets cooled down at dawn

Direction given could be more clear. Hotel should consider putting clearer sign on street entrance

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rosemary Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPandora, Manager at Hotel Pandora, responded to this review, 12 November 2013
Thank you for choosing Hotel Pandora be your stay in Hong Kong. It is our honor that you be our guest. First of all, sorry for all the inconvenience cause during your stay. As we are still in renovated progress, many thing was not in perfect condition, so thank you for your understanding and patient . We promise that we will do our best to improve more to provide a better service and product. Please kindly leave a review and opinion for us which we can use it for our future improvement or staff appreciation.

Management of Hotel Pandora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Pandora

Property: Hotel Pandora
Address: 321,Nathan Road | Jordan, Kowloon, Hong Kong 0000, China
Region: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Restaurant
Hotel Style:
Ranked #458 of 718 Hotels in Hong Kong
Price Range (Based on Average Rates): £
Number of rooms: 105
Official Description (provided by the hotel):
Hotel Pandora Hong Kong newest and stylish 3 star hotel located in the shopping area of Jordan District in Kowloon. The hotel is located about 20 meters from the Jordan Road MTR station, about 20 meters away from the famous Night Market (Temple Street) and about 50 meters away from the famous Jade Market. We are also only two stops away from the famous Ladies Market in Mong Kok area.Hotel Pandora will have 105 contemporary and stylish deco rooms. There are family suites which are perfect for the family travelers and also dominatrices style rooms, that are perfect for the single travelers who are looking for something clear, chic and reasonable priced for either the overnight stay or for a longer period. We are also able to offer monthly rates. ... more   less 
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Also Known As:
Hotel Pandora Hong Kong

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