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“Unexpected experience!” 5 of 5 bubbles
Review of pentahotel Hong Kong, Kowloon

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pentahotel Hong Kong, Kowloon
Ranked #66 of 712 Hotels in Hong Kong
Certificate of Excellence
Beijing, China
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Unexpected experience!”
5 of 5 bubbles Reviewed 30 July 2014 via mobile

How's a big surprise when I arrived hotel. Never expected there is a stylish hotel in industrial area.
It's not only stylish design, but also modern atmosphere - playing pop music, wearing smart casual staff, games area. It's definitely different with those traditional hotels.
The front desk staff was friendly.
The room was designed with Hong Kong culture.

Stayed July 2014, travelled with friends
Helpful?
Thank TB C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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925 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hongkong
1 review
2 of 5 bubbles Reviewed 27 July 2014

Stayed 6 nights. Showering after check out is not possible, gym only open till 7 pm.
of noisy groups check in frequently.. Sure no business accomodation.
Reccomend a maximum 3 day stay and book yourself an MTR octopuss card to visit the city. Only stay here for the breakfast and the nice beds..

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Vrolijkebertje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyNHSo, General Manager at pentahotel Hong Kong, Kowloon, responded to this review, 16 August 2014
Dear ‘Vrolijkebertje’

Thanks for your feedback about your recent stay with us. I’m grateful for your input – we need to hear wherever we can improve so that we can deliver great stays for our guests. Much appreciated again!

Best regards,

Andy So
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

Me and my Fiance stayed in this hotel for 3 nights, Hotel was recommended by a frequent traveller friend.

GREAT ATMOSPHERE <3
Hotel wasn't the easiest to find but not too bad, took us around 8 mins from MTR to Hotel,
you will see some shops, 7-11 and food around the area, night time is quiet which is GREAT !
We arrived at the lobby, there was a game corner with pool table and games, all the staff were wearing jeans and T-shirt, with a big smile on their face, I already knew we picked the right hotel!

We had a great 3 nights stay at the hotel! The staff were amazingly friendly, helpful and courteous. Big thumbs up to front desk staff AIZA! and her team! It was her and the whole team who made our trip memorable and fun!


Pros: Rooms are Chic, Modern and NEW, spacious enough (For HongKong standard)
Hotel: Welcoming, Nice design, Cosy and feels like Home
FREE WIFI !!! (Excellent connection)


Cons: Can't think of any.. maybe Location: Around 8 mins from the MTR,
on the way you can see 7-11 and some shops and restaurants around.


I have stayed in a lot of 5 stars hotels before, this time we decided to trust our friend who have stayed here before, and now I can truly believe, for a hotel to become successful, it's the staff that makes the difference, Couldn't have asked for a better hotel experience in Hong Kong. Looking forward to returning ..... Hopefully for longer next time!

WELL DONE PENTAHOTEL! <3

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ravvane r R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndyNHSo, General Manager at pentahotel Hong Kong, Kowloon, responded to this review, 16 August 2014
Dear ‘Ravvane r R’

Thanks a million for your wonderful feedback! Glad that you had fun in our games rooms, please come back soon.

Best regards,

Andy So
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 15 July 2014

We are a young couple, stayed at the pentahotel HK for two weeks on a long business trip, actually tonight is our last night. I tried to give the pentahotel a chance, I really did, but they kept on disappointing me. and for such a long stay - this is really unforgivable.

I wont go on about specific issues that only regard my own stay as I feel this is both tedious and very unhelpful for you guys - the review readers. what I will say though is that all the flashy, trendy and techy feeling that surrounds this hotel is merely a disguise for a very mediocre hotel with a shameless take-it-or-leave-it approach, that is unfortunately common now days in cities where hotels are becoming more and more expensive and good service level and a personal touch becomes a thing of luxury.

The question is: Will I be coming back?
and the answer is: Who cares? We certainly don't!

Yes, its "hip" and "cool" and the air-tight branding can almost fool you so if you care for very unprofessional staff that just seem to repeat their lines like trained puppets and are not really able to actually offer any real HELP or SOLUTIONS, a tiny tiny double room with no closet, the darkest lighting ever, hoards of tourists groups which seem to think that going up and down the lift is a legitimate pass-time (thats of course not the hotels fault but still is annoying), a very unhealthy (no fresh veg AT ALL even upon a request), erratic dark (yes this hotel is very dark!) and LOUD breakfast where all the latest MTV hits will be playing at full swing (from 7AM till your brain dies) - than step right in, you're in the right place!

and that thing with the "one is free, the rest is 18HKD but actually every two days its free?" bottled water deal is really a joke - make up your mind and stop confusing your guests - its just bottled water...honestly. Also the 500HKD deposit upon arrival is really contributing to the "high-end-hostel" feel of this place...

I really wanted the pentahotel to emerge as a mature, real hotel that cares about the general satisfaction and well being of its guests - but unfortunately its all a very shiny facade which has very little substance.

The location is also - as many reviewers have mentioned before - not ideal at all.

On a final note - the housekeeping is a group of lovely caring ladies who go out of their way to make up your room in a very pleasant and personal manner.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Tzoofy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opava, Czech Republic
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

I was in this hotel just over one night but I'm sure I wouldn't find anything wrong even if I would stay longer.
Hotel stuff is kind, rooms are tiny but clean and modern ... pizza from the pizza bar situated inside the hotel is delicious and cheap ... swimming pool was clean ... the nearest metro station is less than 10mins by walk. What else do u need?

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karintolochova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

A new property which is slowly gaining good reviews. Modern, chic and a touch of nostalgia bringing back the good old Hong Kong era. Comfortable beds with rain shower and good wifi connections.
Reception staff are young and energetic and eager to go extra mile.
Despite its locations as shared by other reviewers, it`s very easy to get around as the hotel provides hourly shuttle bus to K11 in TST and another shuttle bus to Diamond Hill MTR. The other option is a short walk less than 10mins to Diamond Hill MTR that will take you downtown.
Eat Street which their restaurant is divided into 4 islands comprising of open kitchen concept which adds a new meaning to enjoying your meals.
There is a swimming pool as well as a gym room.
Experience it and you will certainly like this property.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Fun8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 June 2014

My ever first trip to Hong Kong so my choice was the Pentahoel in San Po Kong, Kowloon. Upon my arrival I was impressed with the staff, very courteous, professional, and friendly. They were very tentative to my questions and they helped me a lot. The room was perfect, nice desk and a hot pot to make coffee and tea, which was also provided for too. The view was excellent and I really like the cleanliness and modern amenities in the hotel. I would highly recommend this hotel to anyone and if my friends in Hawaii if they decide to visit Hong Kong.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about pentahotel Hong Kong, Kowloon

Property: pentahotel Hong Kong, Kowloon
Address: 19 Luk Hop Street, San Po Kong, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Hong Kong
#60 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — pentahotel Hong Kong, Kowloon 4*
Number of rooms: 695
Official Description (provided by the hotel):
Pentahotel Hong Kong, Kowloon, the first international brand hotel situated in the famous Kai Tak area of the fast-emerging Kowloon East, offers modern technology features and uncomplicated services for stylish, independent-minded travellers and digital nomads. You can experience pentastyle throughout the hotel - the contemporary rustic decor seamlessly blends with whimsical local cultural references. The 695 practical guestrooms at pentahotel Hong Kong, Kowloon mix fun with functionality, comfort with creativity, and style with simplicity. Ranging from 22 to 44 square metres, our comfortable guestrooms ensure a sound night's pentasleep. Room amenities include free WiFi, a smartphone docking station, an LED TV with selected Cable TV channels, an electronic safe, individually controlled air-conditioning as well as coffee and tea making facilities. Be prepared to be surprised by our pentalounge - a single venue combining lobby, reception area, bar and cafe together. It's a lively place with 230 seats which offers favourite local Hong Kong dishes and a variety of comfort foods and all-day drinks. Please be advised that our outdoor pool area is closed from November 1st, 2016 until further notice. ... more   less 
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Also Known As:
Pentahotel Hong Kong, Kowloon

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