My wife and I booked a one night stay at the Grand Plaza Hotel, Hong Kong. Unfortunately the booking was made for the day following our actual arrival. When we arrived at the Hotel, staff informed us that they had an identical room available, but wanted to charge us an additional $200 US. The staff also told us that we needed to contact the booking agency to change the date. As a result my wife had to make a telephone call to the UK, using a hotel telephone. The Hotel was later to charge us $50 for that call! While my wife was negotiating with the unhelpful staff, I was minding our children in the Hotel foyer. The foyer had about three or four staff members wearing black suits, prancing around the foyer, constantly berating children (including ours) about running around, being too noisy, having their feet on seats, etc. The manner of those staff members was totally inappropriate and Storm Trooper like. After about 90 minutes we were finally provided with an identical room to what we had booked, but charged the additional fee. The room was tiny and way overpriced. Breakfast is not included in the exorbitant fee. This hotel is very large and busy. Consequently it is quite noisy. The Hotel also had a staff member posted at the elevator foyer, who wanted to know what room number that you were staying in, every time that you used the elevator. Did not use the restaurant. Would never return to this hotel.