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“It didn't meet our expectations”

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J Plus Hotel by YOO
Ranked #59 of 718 Hotels in Hong Kong
Certificate of Excellence
Moscow, Russia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“It didn't meet our expectations”
3 of 5 bubbles Reviewed 16 January 2014

Decisive points when picking this hotel were its location and large room as stated on their website. Location is truly great! It is close to Times Square and Causeway Bay Station, different restaurants in the walking distance and so on.
However, the size of the room disappointed us. We picked Studio with the size as described on J Plus website of 380 sq. ft. (approx. 35 m2). But, when we moved in, we realized that it did not reflect the reality. It barely fit approx. 25 m2. Which is for Hong Kong room sizes is not a bad one, yet we rather felt deceived, as the information on the website was misleading.
The room itself was clean, though it felt a bit worn out.
Few more things that, under different circumstances would have been easily overlooked, added up to our negative impression: 1) the shower door didn't close tight, leaking water out heavily; 2) bad sound insulation: there were people singing next door and it was heard as if in the other room of the same apartment, 3) Since there was a kitchenette in each room, sometimes hallway was filled with cooking smells, which were not always the pleasant ones.
Among good things: 1)breakfasts were offered every morning though with very poor choice: fruit, yoghurt, pastries, jam and butter, boiled eggs, a bit of cheese, juice, coffee/tea, 2) Laundry onsite, 3) As mentioned above, location.
Overall feeling: it was ok, but not satisfying, did not feel comfy and cozy, where you can come back from a long day and relax, felt cramped.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eunice c, General Manager at J Plus Hotel by YOO, responded to this review, 24 January 2014
Thank you Alga B for taking the valuable time to share your comments with us, which allow us to review and make improvements. It is regret to learn that your experience with us was different from what you expected. First of all, please accept my sincerely apologies.

I personally inspected the room you stayed at and a full and thoroughly investigation had been taken in all guestrooms to ensure the room conditions are all keep in the highest possible standard. Once again, thank you for bringing this to my attention.

Should you have any queries or if I can be of any assistance, please do not hesitate to contact me personally at vivianchau@jplushongkong.com. We look forward to welcoming you back to J Plus again soon!

Respectfully yours
vivian chau
general manager
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556 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

My wife and I stayed at the J Plus Hotel in an adjacent room to our son, daughter in law and their two infant children for nine nights. On our previous visits to Hong Kong, we stayed at hotels in Kowloon rather than on the island, so we were curious about what to expect. We were not disappointed. Public transport (MTR) is about 3 minutes walk away, and buses and taxis are plentiful. There are a number of major shops nearby, including a Seven 11, and a large 24 hour supermarket. Quite a large market is across the road. The rooms at the hotel are surprisingly large, with a main bedroom, sleepout nook with a single bed, well equipped kitchen, and spacious lounge room with a dining room table. The hotel provides free wi-fi, and a laundry area with three new washing machines and driers at no cost. All you can eat continental breakfast, a free wine buffet from 6.00 to 8.00pm, and all day tea and coffee are available downstairs. The rooms were very clean, and well serviced daily. The air conditioners worked perfectly, and not too noisy. The reception staff (especially Kay) were most obliging, from helping carry our bags to the hotel on arrival, and to our transport on departure. There are a number of eateries nearby, with our favourite being the Michelin star noodle restaurant across the road. Taxis seem to have difficulty knowing the hotel, so perhaps tell them to take you to the better known Regal Hotel at Causeway Bay. There is not much signage on the J Plus hotel itself, so it is suggested to do a Google Earth to get an image of the hotel before you get there.

Room Tip: Higher floors are very quiet.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, 14 January 2014
Many thanks Barry A for sharing such an informative and wonderful review of J Plus. I was truly thrilled to learned that you and your family had a great time at J Plus . Please kindly rest assured that our guest relation team , especially Kay will be recognized with her extraordinary service. We hope to see you and your family at J Plus again soon.

Best wishes,
Eunice Chung
Marketing Manager
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Amsterdam
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

Lovely boutique hotel in a great area of Hong Kong - popular with expats with great shopping and restaurants, with very easy access to Causeway Bay metro within a few minutes' walk. If you like Philippe Starck, you'll appreciate the interior design of this hotel. It had nice little quirky design touches that make it stand out from the big hotel chains, and are great ideas if you are renovating your home (like we are!). The male receptionist was utterly charming and so helpful, and there was a charming handwritten note and Christmas gift in our room when we arrived - all of which made a wonderful arrival. The free drinks in the lobby between 1800-2000 daily were an added bonus, especially to experience the funky design chairs! You may need to ask taxi drivers to take you to its former name - JIA hotel - as J Plus doesn't seem as well known. All in all, a definite gem of a hotel if you're looking for an alternative to the big hotel chains.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ozinamsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, 3 January 2014
Thank you very much ozinamsterdam for sharing such a wonderful and comprehensive review of J Plus.
I was thrilled to learn that you had a great time and appreciate the "home away from home" @ J Plus. I was also glad to learn that you enjoyed all the little "extras' that we have prepared for you.
Please do come back and visit us again soon.

Warmest Regards,
Eunice Chung
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 20 December 2013

Stayed there for 3 nights on business. Situated in Causeway bay you are close to the many shops and restaurants in the area. The MRT station is about a 3 minute walk from the hotel. The room is fairly big compared to what you expect in Hong Kong. Continental breakfast is served in the morning downstairs but there are two Hong Kong style breakfast joints just across the street. Very good place to stay while you are in Hong Kong

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MelvinFurd68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, 26 December 2013
Dear MelvinFurd68 ,

Thank you very much for choosing J Plus and taking your time to share a review with us . Glad to learn that you enjoyed your stay. Please come back and visit again soon.

Warmest Regards,
Eunice Chung
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 December 2013

We recently stayed at the J Plus for 9 nights.

We stayed in a one bedroom suite.

Travelling with two infant children, we wanted a hotel with a separate living area which was close to all the action. Given HK properties, we were expecting a shoebox but were blown away by the size of the room and all of the facilities it included. It was easily big enough to give our kids a great place to play in between adventures.

The service at the hotel was first rate. Kay In particular was a great host.

The hotel comes with a continental brekkie each morning, includes free water, tea, coffee and soft drinks throughout the day, as well as a wine buffet at night and afternoon tea. Again, these were well above expectations.

The location in Causeway was perfect. 3 minutes walk to MTR, 4 minutes walk to Victoria park (great playground and surprisingly quiet) plus a major supermarket (24 hours, called welcome) just around the corner.

The dumpling restaurant across the road is Michelin star rated and reasonably priced. The pork buns are to die for.

We were stoked to stay here rather than a hotel, and couldn't recommend it highly enough.

A good tip for taxi rides is to ask the cabbie to take you to the regal hotel, which is just across the road and which is a well known hotel.

Room Tip: Higher floor is better
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adams10665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, 26 December 2013
Many thanks to Adams10665 for such a detailed review of J Plus.
I was truly glad that you and your family enjoyed staying with us and glad to learn that our staffs were attentive and accommodating during your stay. Your satisfaction meant a lot to us , it gives us motivation to strive for better service everyday!
Again, thank you for such a lovely review. We look forward to seeing you again soon @ J Plus.

Warmest Regards,
Eunice Chung
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

Awesome hotel in a great location. Not your standard big franchise type hotel. Small boutique hotel with a personal feel. Very clean and appropriate size rooms. Staff is extremely pleasant and helpful. I think the staff makes this hotel very special , they had the personal touch and connect on a personal level. Location, in heart of causeway bay less than 5 min walk from MRT station, very convenient.. Free daily breakfast is good and sufficient. Overall, highly recommend it and would stay here again for sure.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PoPoDb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eunice c, Marketing Manager at J Plus Hotel by YOO, responded to this review, 26 December 2013
Dear PoPoDb,

Thank you for choosing J Plus and taking your time to share such a positive review.
I was extremely pleased to learn that you appreciated the attentiveness of our staffs . Our philosophy is “home away from home” and I do hope that the attentiveness of our staffs made you feel like “home” at J Plus. Please rest assured our guest relation team would be recognized with their extraordinary service.
J Plus and our whole team are looking forward to welcome you back soon.

Best Wishes,
Eunice Chung
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about J Plus Hotel by YOO

Property: J Plus Hotel by YOO
Address: No.1-5 Irving Street, Causeway Bay, Hong Kong, China (Formerly J Plus Boutique Hotel)
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#51 Family Hotel in Hong Kong
#54 Luxury Hotel in Hong Kong
#72 Romantic Hotel in Hong Kong
#77 Business Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — J Plus Hotel by YOO 4*
Number of rooms: 56
Official Description (provided by the hotel):
J Plus Hotel by YOO - Inspired by Starck. A boutique hotel located in the heart of Causeway Bay Hong Kong with 56 chic guests J Plus Hotel by YOO - Inspired By Starck On its 10th anniversary in 2014, the former JIA Boutique Hotel, Hong Kong was rebranded as J Plus Hotel by YOO following a dramatic, dynamic new HK$10 million makeover for the iconic fashionista address in Causeway Bay by proteges of original designer Philippe Starck at world renowned design house YOO Hotels & Resorts. ... more   less 
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Also Known As:
Jia Boutique Hong Kong
Hotel Jia Boutique
Jia Boutique Hotel
Jia Hotel Hong Kong
Boutique Hotel Hong Kong
J Plus Hotel By YOO Hong Kong

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