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“Good Job!”

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Four Seasons Hotel Hong Kong
Ranked #5 of 716 Hotels in Hong Kong
Certificate of Excellence
Seoul, South Korea
1 review
“Good Job!”
5 of 5 bubbles Reviewed 4 November 2013

Please make a reference the below my opinion to be sent "SURVEY" to hotel.

Hello,

I don't e-mail to ask other questions or requests, but through e-mail, I appreciated to "JE YEON KIm" of guest experience supervisor to had shown me interest and support during staying.

Usually, for business trip to Hong-Kong, Korean staff of Inter-Continental or Hyatt Hotel supports me in some casees.
But in this case, staying in your hotel, I truly would like to speak "Thank you with my heart" as
first time of customer's position as I am fully satisfied with customer service.

Even I met JE YEON KIM during checking-in hotel by chance, she had given me comfort support and even sent me off on the lobby by herself on last day.

These actions make me look and stay in "Four Seasons Hotel" again.

Dear Ms. Je Yeon Kim, always be healthy and hope "Four Seasons Hotel" to further famous and develop.

Thnak you

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeunJune A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,682 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (690)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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  • Japanese first
  • Korean first
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English first
Sydney
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

Fabulous hotel. Elected to have the hotel limo pick us up from the airport and was whisked through customs and immigration quickly. Check in was in our room after a long flight avoiding the hassle of waiting in the lobby. Staff were attentive and helpful. Has the best pool in all of Hong Kong and a 24hr gym with great views of the harbour. Located next to a very pricey shopping mall, this hotel has everything. couldnt fault it.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jungleboy70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, UK
Level Contributor
88 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 2 November 2013 via mobile

Stunning. A stay at one of the best hotels in the world at the top of its game. Flawless from start (pick-up at the airport gate) to finish (drop-off at Cathay check-in). Loved the in-room check-in, the welcoming Chinese tea, the club lounge and the fantastic staff there, the views of the harbour from the room and lounge, the pools and pool boys and the little treats that were brought round, and the spa. We just had a deluxe room but it was very large and more than adequate. Requesting a limo back to the airport was a great idea - the taxi queue outside at the time (11pm) was huge and we had a lot of luggage so the Airport Express was not an easy option.

Stayed October 2013, travelled as a couple
Helpful?
Thank Vaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 1 November 2013 via mobile

The kind of hotel that you need to give attitude to put the staff in their place. Bad service all around, the staff actually think the guest needs to accept their bad attitude. Like training dogs, if you do not have a choker on them, they jump all over you.

Lord knows they are fed gunpowder in the staff canteen probably.

They used to be really friendly and professional. Sad they have become like this.

Stayed November 2013, travelled with friends
Helpful?
7 Thank KKETraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 7 November 2013
Dear KKETraveller,

As you can imagine, I am extremely concern to read your overwhelmingly poor impression of the hotel and would love to learn more about your experience in detail as that is the only way we could improve moving forward.

It seems there were issues involving staff from your interactions with them and we hope to investigate as we are very concerned. We would welcome the chance to discuss your feedback should you wish to call us on 3196-8003 or email us at generalmanager.hkg@fourseasons.com

Thank you for taking the time to share your comments.

Sincerely,

Quinton Lu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

Super hotel. Pricey but worth it. Must-dos include ordering the airport pickup service, getting a room with harbour view, relaxing at pool at sunset and enjoying the free spa every day.

24 hour gym access and a wonderful 25-meter lap pool (which, unfortunately opens quite late at 6am). Caprice may be the best restaurant in Hong Kong at the moment. Definitely ask to see the cheese vault at Caprice.

Four Seasons Hong Kong is a 15-minute walk from the trendy restaurants and pubs at Lan Kwai Fong and Soho. It is within a 10-minute walk from The Central Pier, where guests can hop on a ferry to Tsim Sha Tsui and other islands. Hong Kong MTR Station is a convenient 10-minute walk through the International Finance Centre (IFC), directly linked to the hotel.

Combining rich flavors with local delicacies, the menu at the on-site restaurant boasts an ambitious selection of complex dishes for your dining pleasure. The restaurant also includes an adjoining bar and lounge area that is ideal for cocktails.

Overall, we enjoyed our stay at Four Seasons Hotel.

Room Tip: Prefer to get a room with harbour view
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sameer_mk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
8 reviews
5 of 5 bubbles Reviewed 31 October 2013 via mobile

I have stayed in the Four Seasons in Hong Kong for two times - once in the regular hotel and ones before I moved to Hong Kong in the Service Appartement for about 3 months.
The rooms are big, quit modern and service is absolutely perfect.
Furthermore the Hotel is perfectly positioned, just above the IFC mall, 4 mins footwall ( through the mall ) to the Airport Express Station and Hong Kong MTR station and just about 7 mins to the MTR station of Ce tral.
All in all it was a nice stay, however it is indeed quit expensive, but you will get what you expect !

Stayed October 2013, travelled with family
Helpful?
Thank nilsskyline7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo Japan
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 29 October 2013

Great location in Central Hong Kong. Excellent hotel and I recommend you pay a bit extra to get a harbour view room - well worth it. The hotel staff is very professional and friendlyand the rooms large and well appointed

Room Tip: Pay a bit extra for a harbour view room
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Hong Kong

Property: Four Seasons Hotel Hong Kong
Address: No.8 Finance Street, Central, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#5 Business Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Hong Kong 5*
Number of rooms: 399
Official Description (provided by the hotel):
On the waterfront overlooking Victoria Harbour and the financial district, Four Seasons redefines luxury and excellence in a city renowned for exceptional accommodations. As part of the prestigious International Finance Centre, it offers unrivalled links to Hong Kong Station, with the famed Star Ferry steps away. In a city known for great dining, Four Seasons Hotel Hong Kong is home to two Michelin starred restaurants - two-star French restaurant Caprice and Michelin three-star Chinese restaurant, Lung King Heen. ... more   less 
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Also Known As:
4 Seasons Hotel Hong Kong
Four Seasons Hong Kong
Hong Kong Four Seasons
Four Seasons Hotel Hong Kong

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