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“Outstanding service and luxury”

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Four Seasons Hotel Hong Kong
Ranked #3 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 21 February 2014

If you only ever stay at one luxury hotel, let it be the Four Seasons, Hong Kong. You won't regret it! We had a truly memorable stay, with outstanding service and the most comfortable and luxurious room and amenities imaginable. The staff effortlessly and enthusiastically make ordinary people feel like important and honoured guests. We'll certainly be back!

Room Tip: The harbour view room we had last year was fantastic, but the corner suite that we stayed in this ti...
  • Stayed: February 2014, travelled as a couple
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Thank Kerleigh_380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 24 February 2014

Dear Kerleigh_380,

I am very delighted to read that you enjoyed your recent stay with us and very glad to know that it had been a truly memorable experience. Rest assured your excellent feedback will be shared to the rest of the team.

On behalf of Four Seasons Hotel Hong Kong, thank you very much and we all look forward to have you here again.

Sincerely,

Quinton Lu
Hotel Manager

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1,526 - 1,532 of 3,062 reviews

Reviewed 21 February 2014

This is a hotel whose qualities could quite easily be overlooked if one did not seek out all that is on offer, but embrace all that is available and it exceeds expectations.

For those more used to European style service there is the potential to be a little underwhelmed by the warmth of staff, particularly at this price point. However, what is provided is a discreet level of interaction that is professional, efficient and often unrealised. From simple and seemingly unnecessary touches such as wrapping one's phone cords in a neat bow to securing reservations at Hong Kong's exclusive members only clubs. If you ask the Four Seasons will deliver and at times they deliver when one doesn't expect.

The quality of fit out and standard of cleanliness are of course superb and the location is amongst the best, although I may be somewhat biased given the close proximity to my tailor.

Be sure to make use of the well equipped gym which overlooks the harbour and relax with the complimentary spa facilities which include steam rooms and spa baths that are the ideal antidote to the rigours of travel. Make sure also to utilise the pool, it's a wonderful way to unwind on a sunny Sunday afternoon and staff will accommodate you with a succession of complimentary drinks, sorbets and treats - there is even a dedicated attendant to clean guest's sun glasses. It is an oasis amongst the surrounding high rises.

Of note is the availability of the executive club, access being complimentary having booked a suite but well worth the expense if staying in a standard room. Amongst the many benefits the club provides is their ability to mix a proper dry martini, an excellent means by which to bridge the afternoon and evening's activities. The complimentary array of culinary treats is also rather good although one must be careful not to over indulge on foie gras for fear of spoiling appetite for a late dinner - although I generally find a second martini alleviates such concerns.

It is a truism that the Four Season provides greater value than hotels charging significantly lower rates. And whilst there are deservingly recommendable hotels offering a more personal level of service and old school hospitality, the Four Seasons simply excels at efficiency, quality and professionalism.

Would I stay anywhere else in Hong Kong - quite simply, no.

Room Tip: It's the Four Seasons - standards are already above average. Access to the executive lounge is w...
  • Stayed: November 2013, travelled as a couple
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1  Thank Aleck D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 24 February 2014

Dear Aleck D,

Thank you very much for taking the time to put into writing your comments about a previous stay here at Four Seasons Hotel Hong Kong. We are very happy to read that you enjoyed the facilities and was able to benefit from the Hotel's central location. It is very gratifying that all these did not go unnoticed!

Thank you for recognising the team who were able impress you with their attention and professionalism. We would love to have you here with us again on your future visits!

Sincerely,

Quinton Lu
Hotel Manager

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Reviewed 19 February 2014

Always enjoy lunch and or Hi-tea at the Lobby Lounge of the Four Seasons Hong Kong. An extremely relaxed and refined ambience with the finest Hi-Tea in the city. The service is typical Four Seasons which means "exceptional". Menu is fantastic as I've tried many dishes over the past few years. This is not a touristy experience and caters to the upscale hotel clientele and local residents.
Simply fantastic. Also, the Gift Shop offers a very creative and high quality selection of items.

Room Tip: Must make a reservation well in advance.
  • Stayed: February 2014, travelled solo
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1  Thank Edward Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 21 February 2014

Dear Hotelier001,

Thank you for the great feedback and we very much appreciate your time taken to let us know of your experiences here throughout the past years.

I am very pleased that our delectable food and beverage options and the product selection at the Boutique did not go unnoticed.

Thank you for your continued support to Four Seasons Hotel Hong Kong.

Sincerely,

Quinton Lu
Hotel Manager

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Reviewed 17 February 2014

I lost my personal care after check-out and back to ask if I could find them, the staff was so nice that to help me checking and bring them back to me, besides, he provided an umbrella due to the rain outside. (I retruned it back after use.....)

  • Stayed: February 2014, travelled on business
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1  Thank octile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 21 February 2014

Dear octile,

Thank you for taking time to put your comments into writing about a recent stay here at Four Seasons Hotel Hong Kong.

I am pleased that our staff was able to recover the belongings you left behind after check-out and showed care on a wet and dreary day.

We look forward to the opportunity of welcoming you back in the not too distant future.

Sincerely,

Quinton Lu
Hotel Manager

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Reviewed 15 February 2014

I went to Hong Kong for a work conference and stayed at the Four Seasons. I could not fault them in any ways. Perfect food, bedding, and service. Easily one of the best Hotels I have stayed in world wide.

  • Stayed: March 2013, travelled on business
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1  Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 21 February 2014

Dear Adam B,

We are very flattered to read your wonderful review. Thank you for taking the time to write your comments.

Your wonderful feedback gives us an assurance that we are successfully achieving the high standards we set for ourselves. It is much appreciated and it was a pleasure to read about your experience at the Four Seasons Hotel Hong Kong.

We look forward to having you here with us on your future visits to our city.

Sincerely,

Quinton Lu
Hotel Manager

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Reviewed 14 February 2014

For a corporate traveller, the Four Seasons hotel offers the super comfortable feeling if home with all the amenities you need.
The IFC mall is one of the newest and swankiest malls in HK island to satisfy your retail habit and a wide variety of restaurants.
When I'm in HK, Four Seasons is home

A seasoned traveller

  • Stayed: February 2014
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Thank Chrisgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this reviewResponded 22 February 2014

Dear Chrisgan,

Thank you for sharing this great review of your time at Four Seasons Hotel Hong Kong.

I am delighted to know that you chose to stay with us on a recent business trip and that you enjoyed your stay with us. We take great pride in our attention to detail and know how much a warm welcome means to our guests in making them feel at home, I am glad that everyone provided you with the best care and attention throughout your stay.

I look forward to welcoming you back on your future visits to our city.

Sincerely,

Quinton Lu
Hotel Manager

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Reviewed 13 February 2014

All the personnel from front door ,restaurant, spa and especially the Executive lounge staff went out of their way to make our experience at this property memorable. The rooms are inviting and warm and the view of the harbour from ours was outstanding. I am a bit jaded when it comes to 5 star hotel experiences but the Four Seasons Hong Kong ticked all the right boxes. It will be our go to hotel when in Hong Kong from now on.

Room Tip: Take a high floor harbour vIew room views are outstanding
  • Stayed: February 2014, travelled as a couple
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Thank GPR21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Hong Kong

Address: 8 Finance Street, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hong Kong
#2 Spa Hotel in Hong Kong
#3 Luxury Hotel in Hong Kong
#5 Business Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
Price Range: £418 - £697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Hong Kong 5*
Number of rooms: 399
Official Description (provided by the hotel):
On the waterfront overlooking Victoria Harbour and the financial district, Four Seasons redefines luxury and excellence in a city renowned for exceptional accommodations. As part of the prestigious International Finance Centre, it offers unrivaled links to Hong Kong Station, with the famed Star Ferry steps away. In a city known for great dining, Four Seasons Hotel Hong Kong is home to two Michelin starred restaurants - two-star French restaurant Caprice and Michelin three-star Chinese restaurant, Lung King Heen. ... more   less 
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Also Known As:
4 Seasons Hotel Hong Kong
Four Seasons Hong Kong
Hong Kong Four Seasons
Four Seasons Hotel Hong Kong

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