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“Can't fault - flawless”

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Four Seasons Hotel Hong Kong
Ranked #4 of 718 Hotels in Hong Kong
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Can't fault - flawless”
Reviewed 24 June 2014

We stayed in a top-floor suite, can't fault the room or the in-room facilities - nespresso machine, ice bucket, stationary box, bose ipod dock - pretty much everything you'll need. Check-in desk was busy but still fast; room service, even at 4am, was fast! Highly recommend.

Room Tip: Pick harbour view if you can - city view rooms faces an office building, slightly defeats the point...
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 30 June 2014
Dear Janet C,

Thank you for your kind review here on TripAdvisor, and for your kind recommendation.

I am thrilled that you had such a wonderful stay here at Four Seasons Hotel Hong Kong! I will be sure to let the team know of your kind words and that you found the service to be efficient.

We greatly appreciate your review and look forward to welcoming you both back soon.

Sincerely,

Quinton Lu
Hotel Manager
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zashaari
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 June 2014

Stayed overnight. The room was nice and bed very comfortable. Expectations were met. The spa is worth a visit. I accidentally left phone charger in the room after checkout and staff were quick to retrieve it upon notification. The airport transfer service was also good with a staff waiting at the airport to assist with luggage.

  • Stayed March 2014, travelled on business
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Helpful?
Thank zashaari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 30 June 2014
Dear zashaari,

Thank you for this wonderful review and the time taken to share your experience with us here on TripAdvisor.

I am thrilled to hear that you enjoyed the convenience of the airport meet and greet service, as well as the comfort of the rooms. I am also happy that we were able to retrieve the phone charger after your departure.

Again, thank you for sharing your experience with us. We hope to welcome you back soon.

Sincerely,

Quinton Lu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 22 June 2014

From the moment we arrived, the service at the Four Seasons HK was flawless. Our room was just beautiful with the most amazing views across the harbour. All the staff was extremely welcoming and there were always plenty on hand to offer help. Attention to detail was very impressive, particularly for housekeeping staff. We tried all the restaurants and loved particularly Caprice (French) and their Michelin star Chinese restaurant. Room service was excellent as expected. Outside pool was wonderful and a bit of a rarity in Hong Kong.

  • Stayed June 2014, travelled on business
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Helpful?
Thank HelenaLondon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 24 June 2014
Dear HelenaLondon2014,

Thank you for taking the time to write this fantastic review of your time at Four Seasons Hotel Hong Kong.

I am delighted to read that you enjoyed your recent stay at the hotel and that you felt warmly welcomed by the team from the moment you arrived. We pride ourselves on our high level of service here at Four Seasons Hotel Hong Kong and I am thrilled that you recognised the attention to detail and professionalism of the staff, especially the housekeeping team. I am sure they will appreciate you letting us know that everything went well.

We look forward to welcoming you once again to Four Seasons Hotel Hong Kong the next time you head in our direction.

Sincerely,

Quinton Lu
Hotel Manager
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

Was excellent, except for the concerage services, where the level of knowledge and high class of interaction is not consistent with all of them.
was disapointing that they don't seem to know (or maybe deliver) the right information

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank Maverick-SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 2 July 2014
Dear Maverick-SA,

Thank you for taking the time to share your feedback regarding your stay with us here on TripAdvisor.

I am delighted to hear that you had an excellent stay, despite some less than satisfactory experience with the concierge team. If there was something specific that occurred which you would like to speak with us further about, please do not hesitate to email generalmanager.hkg@fourseasons.com at your convenience.

Your feedback is much appreciated as it helps us to improve upon our service and product. Thank you again for sharing this with us.

Sincerely,

Quinton Lu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 June 2014

My husband and I truly had a really fantastic weekend stay in Four Seasons Hong Kong. We were delighted the room got upgraded to a suite as the hotel was so thoughtful in making our celebration unforgettable. Throughout the stay at the Four Seasons, we were greeted by different staff with smiles and superb services.
On the first evening, we could not get a table at the famous Chinese restaurant in the hotel, so we decided to just have in-room dining. The food was delivered efficiently and the staff set up nicely the dishes on the table. We really had a wonderful private dining with scrumptious dishes in our room.
On the second evening, we dined at this famous Caprice restaurant for our celebration. Overall, it was a pleasant dinner. I will get into that in a separate review.
I also spent some time at the spa. The facilities at the spa was really excellent! The jacuzzi was really amazing! I enjoyed the signature massage so very much. It was really heaven!! The treatment room was also beautiful decorated with a little landscape outside the room. You can hardly believe that you are enjoying a very relaxing massage treatment in the busy Central district in Hong Kong!
The features of the suite combine the leisure and business functions to accommodate guests' needs. The desk is equipped with the stuff you need for work and there is also DVD players with required cables for guests to relax in the room.
There was a little issue while we were having a drink while waiting for the room. I had to talk with the manager to raise the concern. To my surprise, the next morning, the director came to talk with us in person while we were having breakfast there. My husband and I exchanged views with the director pleasantly. I was impressed with the attitudes from the hotel for striving excellent services for this hotel.
From the moment we checked in till we checked out, the services were very professional, efficient, and friendly. There was nothing I could complain about staying at this hotel. It was indeed a really fantastic stay for our celebration!

Room Tip: A corner room with the full harbour view is awesome!
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank margarita_red2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 24 June 2014
Dear margarita_red2006,

Thank you for taking the time to provide feedback of your recent stay at Four Seasons Hotel Hong Kong.

I am pleased to learn that you both enjoyed your weekend stay with us and that you felt warmly welcomed to the hotel. It gives me great pleasure to know that we were able to offer you a relaxing experience and provided an oasis for you right here in the city.

Our chefs will be thrilled to learn that you enjoyed our in-room dining service, as well as dining at our Michelin two-star French restaurant Caprice. Our staff try their best to take care of every one of our guests to the best of their ability, and I am thrilled that you noticed the professionalism and level of care shown by the team; I will be sure to pass on your kind words to all of the staff here.

As always, we look forward to welcoming you back to Four Seasons Hotel Hong Kong.

Sincerely,

Quinton Lu
Hotel Manager
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Calpe, Espagne
Level 6 Contributor
212 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 19 June 2014

We have travelled and stay in many hotels in the world but the Four Seasons HK beats most of them. Impeccable service, attention to details, professionalism of all staffs down to the room cleaners who are greeting you every single time. The rooms are well designed, lighting control is simple, but efficient. Breakfast, afternoon tea and late snacks are of best quality at the lounge giving you one of the most beautiful scenery of Hong Kong. Service staff at the lounge is well trained. Bravo to the management!

Room Tip: Sea view is of course better. Try to include the lounge, worth the additional fees...
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  • Stayed June 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Michaeldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 24 June 2014
Dear Michaeldoc,

Thank you for a brilliant review of your stay at Four Seasons Hotel Hong Kong.

It gives me great pleasure to know that, as a seasoned traveller, you had enjoyed your stay and that throughout your time with us, you found everything to be of a consistently high standard. We take great pride in our high level of service here at Four Seasons Hotel Hong Kong and I am delighted to learn that you found the team to be professional and attention to detail, in particularly our room attendants and the team at The Lounge. I will be sure to share your kind words with them.

We look forward to welcoming you back to Four Seasons Hotel Hong Kong when you next visit our city.

Sincerely,

Quinton Lu
Hotel Manager
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London, United Kingdom
1 review
Reviewed 19 June 2014

The highest levels of customer service from all areas of this superb hotel. I would have no hesitation in recommending The Four Seasons for either business or holiday stay. The views from the harbour rooms are quite spectacular.

Room Tip: Harbour views have a spectacular view across the harbour
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuintonLu, Manager at Four Seasons Hotel Hong Kong, responded to this review, 24 June 2014
Dear Alan T,

Thank you for sharing this fantastic review of your time at Four Seasons Hotel Hong Kong.

It gives me great pleasure to know that you had an enjoyable stay and that you were very pleased with the level of service provided to you by the team.

Thank you for recommending Four Seasons Hotel Hong Kong to fellow TripAdvisor users. We do so hope to welcome you back to the Hotel soon.

Sincerely,

Quinton Lu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Hong Kong

Property: Four Seasons Hotel Hong Kong
Address: 8 Finance Street, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hong Kong
#3 Spa Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#5 Business Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Hong Kong 5*
Number of rooms: 399
Official Description (provided by the hotel):
On the waterfront overlooking Victoria Harbour and the financial district, Four Seasons redefines luxury and excellence in a city renowned for exceptional accommodations. As part of the prestigious International Finance Centre, it offers unrivaled links to Hong Kong Station, with the famed Star Ferry steps away. In a city known for great dining, Four Seasons Hotel Hong Kong is home to two Michelin starred restaurants - two-star French restaurant Caprice and Michelin three-star Chinese restaurant, Lung King Heen. ... more   less 
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Also Known As:
4 Seasons Hotel Hong Kong
Four Seasons Hong Kong
Hong Kong Four Seasons
Four Seasons Hotel Hong Kong

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