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“The location is the best...”
Review of Travelodge Kowloon

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Travelodge Kowloon
Ranked #306 of 721 Hotels in Hong Kong
Reviewed 6 February 2014

We had a family vacation over the Chinese New Year holidays, and we booked 5 rooms. Unfortunately, not all our rooms were available by 4 PM, even if the check-in time was supposed to be 3 PM. Somehow, upon our request, they accommodated us by agreeing to a late check-out of 12 NN on our date of departure, instead of the usual 11 AM. As our flight back home was in the evening, and our pick-up for the airport was at 4:30 PM, we paid HK$330 to hold one room until 4 PM. The location is the best, with quick access to Nathan Road, and only a short walk to the MTR station. As well, it had a spacious driveway that allowed our tour bus to bring us and pick us up right in front of the hotel. The rooms were very clean and reasonably-sized. Would have preferred more bathroom amenities, including hooks, though! We found the semi-buffet breakfast filling, although unvaried through several days. The restaurant wait staff were very nice, especially one Filipina waitress who attended to us. It would also have been nice if the lobby had a waiting area with sofas. My elderly mother had to make do with the steps leading to the restaurant to sit and rest while waiting for the rest of the group when we went out. Overall, we liked the hotel and would consider staying there again!

  • Stayed: January 2014, travelled with family
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Thank LizzieB57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rainbow_Team, Your Guest Services Team at Travelodge Kowloon, responded to this reviewResponded 11 February 2014

Dear LizzieB57,

Thank you for staying with Hotel Rainbow Hong Kong. We appreciate your feedback and comments for the room arrangement and hotel amenities, we will review for further improvement.

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 February 2014

The staff were very accommodating and friendly. Due to our flight being cancelled we weren't going to arrive at Hotel Rainbow until a day later then scheduled. I quickly shot them an email to which the promptly replied they would hold our room for us. This worked out perfectly as we got in approximately 7am and were able to walk straight into our room, clean up and go have breakfast (included in the room deal).
The rooms are tidy and clean, the location is extremely handy and I'd recommend the congee for breakfast.
We would definitely stay here again.

  • Stayed: December 2013, travelled as a couple
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1  Thank Shanmbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla_Lo, Your Guest Services Team at Travelodge Kowloon, responded to this reviewResponded 4 February 2014

Dear Shanmbc,

We are delighted you enjoyed your stay and thank you for your comment our teammates are friendly with clean environment in a wonderful location.

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

I satyed in this hotel during my trip to Hong Kong in November 2013. The hotel is well well maintained and I was upgraded to a delux room and breakfast was included. The staff are very friendly and the hotel is quite close to Jordan Road and nathan Road both very busy streets and a vey short walk to the Metro at Jordan Road. The restaurant is very pleasant and the food was very good. However, it said that wi-fi was available, but try that I did I couldnt get on line. other than that very very good for the money I paid £52 per night for the delux bouble room with breakfast. I would stay there again.

Room Tip: I was in the 5th floor and looked over a roof top running track on the school opposite, would have l...
  • Stayed: November 2013, travelled solo
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2  Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla_Lo, Your Guest Services Team at Travelodge Kowloon, responded to this reviewResponded 30 January 2014

Dear Jeff B,

We are delighted you enjoyed your stay and thank you for your comment. You are really captured the essence of our hotel rather well. We have friendly teammates in a wonderful location with various renowned restaurants surrounding us.

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

Located directly opposite Novotel HK so it is pretty easy to find the hotel even so for the cabbies. Less than 5 mins walk from Jordan train station. Less than 10mins walk to Temple street from the hotel. Only dislike about the hotel is the long but narrow bath area. Had to stand sideways to shower. Only toothpaste and tooth brush provided. Neither shower cap nor sewing kit is provided. Overall the room is very clean. The beds are comfortable. Staff were courteous and helpful. Direct bus to the airport just across the street and it only cost HKD33.

  • Stayed: January 2014, travelled with friends
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Thank Rarebit_Ong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Priscilla_Lo, Your Guest Services Team at Travelodge Kowloon, responded to this reviewResponded 27 January 2014

Dear Rarebit_Ong,

We are delighted you enjoyed your stay and thank you for your positive comments our friendly rainbow teammates in a wonderful location with essential facilities and services.
With regards comments on bath amenities, we will review for further improvement.

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

We arrived at this Hotel at 1am after a very long flight from Madrid we were welcomed by the night staff & night Manager we were only staying one night but you would have thought we were staying for the week nothing was to much trouble for these guys so friendly and welcoming we were offered free breakfast and Wi Fi and the concierge promptly arranged a Taxi for us the following Morning. This Hotel is right on the Nathan Road so all the shops and night life you require.

  • Stayed: December 2013, travelled as a couple
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Thank Trevor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRainbow_Sales, Your Guest Services Team at Travelodge Kowloon, responded to this reviewResponded 15 January 2014

Dear Trevor A,

We are delighted you enjoyed your stay and thank you for your comments our staffs are friendly.
We are really located at the heart of the city, as well as various renowned restaurants surrounding us.

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

My stay was very positive. The location was exceptionally safe and convenient (from the airport, just hop on the bus #21. It takes about 40 minutes and it costs HK$33), very close to Temple Road where you can find lots of interesting restaurants, Nathan Road (lots of stores), and Ferry Station (about 18 minutes walking). The beds were comfortable, furniture was new, and my favorite was the shower with good pressure. The cleaning ladies were polite and friendly. Ben, one of the staff, was very helpful. For these reasons, I would definitely return to this hotel.
The 4-star goes to the communication skills (their English was fine) and service of some of the staff. Some of friends who speak Cantonese and English went to the hotel the day before I arrived to leave me a message. The person in the reception (not Ben) couldn't find my name on their list and she seems to not be very cooperative and glad to be of assistance. This person said that I might have reserved the room using a Chinese name (which it was not true). My friends insisted and ended up talking to one of the managers who was less cooperative and courteous. Another issue is, I was told I couldn't have a late check-out by one of the staff, but on the day I left, another staff said that I had a late check-out. This is a new hotel and I hope their staff will get better training dealing with unforeseen issues and in communication.

  • Stayed: December 2013, travelled with friends
    • Location
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Thank Deasas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRainbow_Sales, Your Guest Services Team at Travelodge Kowloon, responded to this reviewResponded 15 January 2014

Dear Deasas,

We are delighted you enjoyed your stay and thank you for your positive comments our location with good surrounding area as well as our staff are friendly especially you praise our teammate - Ben. We are appreciated.
With regards to your comments on service, we will review the process to avoid reoccurrence.
We apologize for this shortfall. This comment was very helpful indeed – thanks a lot!

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

This was our first stay here, the location of this hotel is great very handy for subway and buses, also convenient for restaurants and a short bus ride or even walk to star ferry and good shopping in Ocean Terminal, easy walking distance to among Kokomo markets, would stay here again

  • Stayed: November 2013
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Thank robert d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRainbow_Sales, Your Great Services Team at Travelodge Kowloon, responded to this reviewResponded 3 January 2014

Dear Robert d,

We are delighted you enjoyed your stay and thank you for your comments. We are really located at the heart of the city, as well as various renowned restaurants surrounding us. The Jordan MTR station and public transports are just 2 minutes walking distance away, granting super easy travel in Hong Kong.

Kindly check our website frequently for best deals and ongoing promotional packages. Let’s start to plan the next adventure to Hong Kong.

Before long, we are looking forward to say: WELCOME BACK!

With best regards
Your Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Kowloon

Address: No.23 Saigon Street, Jordan, Kowloon, Hong Kong, China (Formerly Hotel Rainbow Hong Kong)
Region: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #306 of 721 Hotels in Hong Kong
Price Range: £52 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Travelodge Kowloon 3*
Number of rooms: 126
Official Description (provided by the hotel):
Located in a quiet pocket of peace just steps away from the pulsating energy of Nathan Road in Jordan, Hotel Rainbow provides the perfect pathway to, as well as an ideal respite from the colourful excitement of Kowloon.The Hotel has 126 contemporary rooms, each designed for your comfort with a practical layout and plenty of space and natural light.Step outside the Hotel and it’s just a 2 minute walk to Jordon MTR Station, making it super easy to connect to all MTR stops throughout the city. Within minutes you can explore the abundance of shops in Tsim Sha Tsui and the famous street markets in Yau Ma Tei and Mong Kok.From Hotel Rainbow you can easily experience all the colours, sights and sounds of Kowloon and Hong Kong Island. And no matter how late you return, your Security Card allows you safe and easy late night access to and from the Hotel.We welcome you to our peaceful little oasis and wish you an unforgettable stay in our vibrant city. ... more   less 
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Also Known As:
Chung Hing Hong Kong
Travelodge Kowloon Hong Kong

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