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“Really great stay”

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Hotel Panorama by Rhombus
Ranked #102 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 6 January 2013 via mobile

We stayed here whilst on our honeymoon from the Uk, we were upgraded to a gold room which was really nice, very clean hotel, the staff were really friendly and helpful, it is in a really good location less than 1 min walk to the mtr station so really easy to get around. There are lots of bars and restaurants just around the corner from the hotel which was great for us. We had really good harbour views and was in a great location for a walk to the harbour.

Overall we really enjoyed our stay there and would definitely return

  • Stayed: November 2012
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1  Thank Foleyfoley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 January 2013

My daughter and I stayed here on a one night stopover from New York. We particularly wanted a harbour view and that's exactly what we got - stunning. A comfy room, hot shower, then happy hour (with those views again) was just what we needed after our flight. Beds were very comfortable and a peaceful nights sleep was very welcome. Breakfast was included in the price - couldn't have been better. The staff were very helpful and attentive at all times. I would definitely return and on our experience, would strongly recommend staying here.

  • Stayed: January 2013, travelled with family
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1  Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

In a city known for astronomical hotel rates, the Hotel Panorama in Tsim Sha Tsui is a moderately-priced option with good views of the famed harbour IF you pay for it or IF you are lucky enough at check-in to be given a room with a view. I booked and prepaid for 2 non-smoking rooms supposedly with harbour views almost 7 months before my intended check-in date. When I checked-in just before New Year's Eve, we were allocated smoking rooms which to me were unacceptable. So I politely asked for the rooms to be changed to non-smoking ones which meant that we had to endure a long wait...we were able to occupy the rooms at 4 p.m. The reception staff were not very friendly or accommodating presumably because the hotel was immensely busy during the holidays and this was taking it's toll on them.
Anyway, the rooms allocated to us had obstructed but generally acceptable views of the harbour. I no longer wanted to nitpick regarding this because we were already quite tired from the trip and it was just a relief to enter the rooms at that point. Thankfully, the room was comfortable and had all the amenities one will need for a short stay in Hong Kong. The bathroom, although small, was acceptable as well. Later that evening, I found out how supremely comfortable the bed, duvet, and pillows were.
The inclusive breakfast was served in the cafe at the reception level. The restaurant was so small that the buffet tables were set up in the hotel lobby. Both the lobby and the restaurant were small...and by small I mean small, not intimate.
The fitness center on the ground level is in a separate building within the hotel compound. Much to my surprise, it is adequately-sized and well-equipped.
Staff attitude all over the hotel ranges from warm to distant. We stayed for 5 days so we felt welcomed on some days, dismissed and ignored on other days.
Hotel rates in this very expensive (and sometimes very inhospitable) city can sometimes be an indication of the level of service one will get. I've been treated quite well in some hotels in Hong Kong but I've also paid very, very dearly for my stay there. Since I paid a reasonable amount per room per night at Hotel Panorama, I guess it shouldn't surprise me that I also got spotty service in return.
Would I return to Hotel Panorama? Probably not.

  • Stayed: December 2012, travelled with family
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3  Thank R_D_P_Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin F, General Manager at Hotel Panorama by Rhombus, responded to this reviewResponded 10 January 2013

Dear RPaderna,

Thank you for your valuable time to post your comments at TRIPADVISOR.

Please accept our sincere apologies with regard to the experience you encountered while staying with us. I fully understand your frustration and please rest assured that I have addressed the issues with all the Departments concerned to strive for improvement.

Once again, thank you very much for bringing the issues to our attention and I hope we can have one more chance to serve you.

We look forward to welcoming you back to Hotel Panorama by Rhombus.

Best regards
Benjamin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

We stayed here in December and were really impressed by the hotel. The rooms were alot bigger than we were expecting after reading many review about HK hotels in general - we were also upgraded for free which was a nice bonus. Our room had a great view of the harbour and the light show each night was amazing (even better from the 40th floor garden).
The only downside to the hotel was actually finding the place! From the airport we took the A21 bus to Mody Road/Chatham road south, then walked to the hotel - maybe a 3 or 4 min walk, certainly easy to do with luggage and 2 kids. Hart Ave is a little strange as it turns round on itself and we walked around in circles a few times before asking someone and then found it easily. Very close to the Tsim Sha Tsui East MTR, literally just around the corner, a 1 min walk - this links through to the Tsim Sha Tsui MTR. All in all a very pleasant stay and we would stay again for the very reasonable price, large clean rooms and great location.

  • Stayed: December 2012, travelled with family
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3  Thank Nakichick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

Six couples from Australia booked club roomsfor four nights and we were not disappointed with what we found when we arrived at the Hotel Panorama. The views from our rooms and also the club lounge and AVA restaurant were exceptional to the point where we decided to stay in the club lounge and celebrate NYE watching the light show and fireworks and we were not disappointed. The staff throughout the hotel are very helpful and location is close to everything.
Would definitely stay here again next time we are in Hong Kong.

Room Tip: Club rooms are on higher levels and include breakfast and cocktails in the evenings.
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  • Stayed: December 2012, travelled with friends
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1  Thank Shazza80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2013

This hotel offers great views however if you like living in a small box this one is for you. Hotel is in a small lane way next to a new shopping complex and indepently owned bars and coffee shops. About 150m from Nathan road ths hotel is in good proximity to transport. The lobby offers wifi with not much seating if your looking just to lounge around. The room was small however it was equipped with all you needed. All n all good stay at a fair price.

Room Tip: Higher floor for better views
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  • Stayed: June 2012, travelled as a couple
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2  Thank tyronephornthip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2012

Strategically located near the MTR, and easily accessible places to shopping malls, and nearby streets that offer a wide range of dessert and eatery. The service crew are excellent too. When we’re leaving the hotel, they suggested that we take a cab and one of the guys even went out to hail a cab for us.

Review for swimming pool & spa was selected as “neutral” as I didn’t try any of it.

Room Tip: Rooms are generally pretty small. To have a bigger room, means you need to upgrade to a higher packa...
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  • Stayed: November 2012, travelled solo
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Thank starybell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Panorama by Rhombus

Address: 8A Hart Avenue, Tsimshatsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#45 Family Hotel in Hong Kong
#46 Business Hotel in Hong Kong
#52 Romantic Hotel in Hong Kong
#86 Luxury Hotel in Hong Kong
Price Range: £81 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Panorama by Rhombus 4*
Number of rooms: 324
Official Description (provided by the hotel):
Hotel Panorama by Rhombus is the tallest triangular deluxe business hotel overlooking Victoria Harbour in Tsim Sha Tsui. A mere 2-minute walk from the MTR East Tsim Sha Tsui Station, one stop from the MTR Hung Hom Station and a 5-minute drive from the Hong Kong China Ferry Terminal. Contemporary guestrooms range in Silver to Gold and Club HarbourView to Executive Club HarbourView, featuring floor-to-ceiling windows and breathtaking views of Victoria Harbour or the city. Each guestroom is equipped with complimentary handy smartphone with unlimited local & international calls*, and unlimited mobile internet. Located at the lobby level, Cafe Express offers casual dining experience while AVA Restaurant Slash Bar on the 38th floor with a breathtaking Victoria Harbour views is set to impress. Other facilities include Rhombus Club Executive Lounge, Meeting Rooms, Fitness Centre, Business Centre and Sky Garden *International calls can be made to USA, China, Singapore, Australia and Japan. ... more   less 
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Also Known As:
Panorama By Rhombus Hotel
Panorama Hotel Hong Kong
Panorama By Rhombus Hong Kong
Hotel Panorama Hong Kong
Hotel Panorama By Rhombus Hong Kong

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