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“Asian/Western service at its best” 5 of 5 bubbles
Review of The Landmark Mandarin Oriental, Hong Kong

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The Landmark Mandarin Oriental, Hong Kong
Ranked #2 of 712 Hotels in Hong Kong
Certificate of Excellence
Dublin, Ireland
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Asian/Western service at its best”
5 of 5 bubbles Reviewed 14 February 2011

Having arrived in after the long flt from Europe nothing was too much trouble.
Service begins when staff listen to the detail of what the customer seeks. This is exactly what happens. Room was excellent having had very good initial uinvestment.
Informality never compromised efficiiency and customer service. I look forward to my next stay.

Robert (Dublin)

Stayed February 2011, travelled as a couple
Helpful?
1 Thank expert186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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899 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed 14 January 2011

You know you're in for something good when this is how it all starts: Long international flight to Hong Kong. You get off the plane and are pleasantly surprised to see a guy at the end of the ramp holding a sign with your name. He takes your bag, puts you on a buggy, whisks you past the throngs at Hong Kong airport and you're the first in line at immigration. He's waiting for you after immigration, helps you with you bag, gets your airport express train ticket and gets you settled on the train to Hong Kong station. Airport meet and greet is a complimentary service provided by the Landmark Mandarin. Granted they get you with the room rate but still this is a great service and plenty of 5 star hotels will nickel and dime you at every turn despite exorbitant room rates.

I stayed at 3 Mandarin Oriental properties (in Kuala Lumpur and the "old" Mandarin Oriential in Hong Kong) back to back so was able to get a good basis for comparison. The Landmark had the best room in my opinion -- a contemporary/modern style different from other MO properties. See attached pictures of room 912. I agree with the other reviewer that described this room as a bathroom with an attached bed. No fighting with your spouse for bathroom counter space necessary. You can have your own sink and plenty of space to spread out -- in fact you can have a party in this bathroom. Water pressure in the rain shower was fantastic. The separate sitting/living area is also great addition to the room.

Location is ideal for sightseeing with the MTR next door, plenty of dining and shopping options at your doorstep.

Service is worthy of Mandarin Oriental standards -- they get it right. Always at your beck and call...email them something to print and its under your door in 2 minutes. Having stayed at the "old" Mandarin Oriental which is also a great hotel -- this would be my choice.

  • Stayed January 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Runningshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 14 January 2011

The Landmark cannot be faulted. If you are a business traveller than there is no better hotel in Hong Kong. The service is second to none, the food is world class and it is at the perfect location. I look forward to going back.

  • Stayed August 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank benhmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 925 helpful votes
5 of 5 bubbles Reviewed 13 January 2011

As a frequent guest of this hotel, we were 'royally' welcomed with what could be termed as a red carpet, white glove treatment by the entire staff, who were at our disposal with warmth and genuine hospitality throughout our entire stay.

The LMOHK is Central's crown jewel in every sense - service, location, and one-of-a-kind rooms (L600 & L900 series). Location is simply the best in Hong Kong side and the impeccable service levels can blow your mind away. The rooms are something else - not your typical boring hotel room but very unique. The bathrooms are awesomely designed and the only negative is that it makes you never want to leave your room!

We will happily return on our next visit to Hong Kong and had planned to spend the New Year there but was very disappointed that our last minute change of plans prevented us from staying there. We look foward to another visit in the near future and can only recommend this hotel to any traveller looking to experience the MO way.

Two thumbs up to LMOHK and thank you for making our stay so memorable!

  • Stayed October 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank foodietraveler2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockwall, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 January 2011

We spent 12 days at the Landmark Mandarin and loved it. The staff was the best, especially the Mo Bar breakfast staff and the front door staff. The location was perfect, we walked to most things; SoHo and Lan Kwai Fong districts, Star ferry, Peak tram, etc. Everything else was quickly accessed via the subway in basement of the Landmark complex. The only not great thing was our view (looked into the side of another building), but I am not sure this Mandarin has great views due to its central business district location. I worked in the room a lot, so a better view would have been nice, but the location, staff and spa made up for it.. If possible ask, there might be better views here than ours. There are at least two other Mandarin Oriental hotels in Hong Kong (the older one in Central closer to the harbour and one in Causeway Bay) if you want views, one of these might be better.

  • Stayed January 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cglendinning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
135 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 30 December 2010

This hotel is not like othr mandarin orientals. the crowed is more western and not so much asian. We had a suite and it was amazing. very specius with one bedroom seperate living room and a huge bathroom with a nice jakuzzi in the middel. Of corsoue the price was not low but you get what you pay. Its right next t the MTR Central Station and in the hotel you have shopping arcades. Stuff is friendly and the hotel is very very clean. you can walk to everywhere in a few minutes and the can organize you everything what you want. Definetly a nice hotel in the heart of Hong Kong Island

  • Stayed November 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Worldtraveller1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dubai
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 November 2010

I loved the Landmark MO spacious rooms , as we are a family travellign with 2 kids.The location of the hotel is convenient located next to the designer Landmark mall.Since the hotel doesnt have alot of restaurants to choose from .There is an array of restaurants to choose frm in the adjacent malls(zuma,nice french cafes etc).But it was abit trying to shop while pushing my toddler in the trolley,as there are many steps connecting the malls together,you must map out where are the elevators , and in which building.But shopping was a blast!!!!

  • Stayed December 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tulips76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Landmark Mandarin Oriental, Hong Kong

Property: The Landmark Mandarin Oriental, Hong Kong
Address: The Landmark, 15 Queen's Road Central, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Central
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#4 Romantic Hotel in Hong Kong
#7 Business Hotel in Hong Kong
#13 Family Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Landmark Mandarin Oriental, Hong Kong 5*
Number of rooms: 113
Official Description (provided by the hotel):
The Landmark Mandarin Oriental, Hong Kong is one of the most luxurious and fashionable hotel in the world located in the heart of Central. All of the 109 spacious guestrooms have just been refurbished. Dining is exceptional. Amber offers the finest modern French cuisine while MO Bar is the stylish all-day-dining venue famous for its creative cocktails. The Oriental Spa is the urban sanctuary for relaxation and wellness, completed with yoga, Pilates and fitness. This chic hotel is one of the 9 hotels worldwide awarded Forbes Travel Guide Triple five stars distinction across all categories for hotel, restaurant and spa. Located in Central, the hub of shopping, entertainment and finance, The Landmark Mandarin Oriental, Hong Kong is connected to the Landmark Atrium where more than 200 world's top luxury brands can be found. What makes the hotel unique is its proximity to local pastimes, hot spots and cool discoveries. Only 10-15 minutes away on foot, guests can expect popular local eateries, bars and clubs, some of Hong Kong's best tailors, creative local designer fashion pieces, as well as one of Hong Kong's oldest temples and Asia's longest outdoor covered escalators. ... more   less 
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Also Known As:
The Landmark Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental Landmark
Mandarin Oriental Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental
Landmark Mandarin Oriental

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