I booked a standard room at the Hotel LKF because of its great location and it also had a reasonable price. I was going to stay Saturday and Sunday nights there.
When I arrived at the Hotel LKF to check in, the manager, Jiho Kim, immediately came to talk with me. Apparently, my room had "ventilation problems", and they did not have any other rooms for me in their hotel. He was very apologetic. But, he had already rebooked me (in an upgraded suite) for Saturday night at their sister hotel, the Hotel Panorama. The Hotel Panorama is not in LKF, but it's in TST, which is still a nice place to be. The Hotel Panorama suite (incredible views of the harbor and Hong Kong)and service (personal service in the private club level) were very nice . On Sunday, I returned to the Hotel LKF and they had upgraded me to a suite there as well.
The suite was very comfortable and everything you would expect from a boutique hotel like this (comfortable, clean modern design). My room also had nice views of central Hong Kong and the hills. Also, the restaurant at the top of the hotel, "Azure Restaurant slash Bar" was very comfortable, had good food and drinks, and it had incredible views of Hong Kong. Finally, the location of Hotel LKF is excellent if you want to spend time in the Lan Kwai Fong, but it is also good for being a tourist (closet to SoHo, the Mid-Level escalator, or the Peak Tram), or shopping (the Landmark) in the central part of Hong Kong. It's also very close to the Central MTR station and not far from the Hong Kong airport express train station.
Overall, the service was excellent. Everyone at both hotels seemed to know my name and they were very friendly. They paid for my transport to and from the two hotels. They gave me some free food and drinks at the hotels, And, they gave me a complimentary ride to the airport when I left on Monday.
The hotel staff's response to problems really showcases their commitment to customer service. They could have just cancelled my reservation, or stuffed me in a sub-par room. But, they went above and beyond to take care of me when they had a problem. And, in the end, the rooms and service were the best I have had in years.
- Official Description (provided by the hotel):
- Hotel LKF by Rhombus is a deluxe boutique hotel located in the heart of Lan Kwai Fong, with a 4-minute walk to the MTR Central Station and a 5-minute drive to the Airport Express - Hong Kong Station. Major commercial buildings, luxury shopping malls, art galleries are all within walking distance. Hotel LKF by Rhombus has been delighting international jet-setters with its 5-star personalised service, premium design and ultra-comfortable guestrooms, ranging in size from 500 to 950 square feet. Azure Restaurant Slash Bar, situated at the pinnacle of Hotel LKF by Rhombus, features amazing views of Central and offers ever changing modern cuisine. Other upscale facilities include Meeting Rooms, Fitness Centre and Business Centre. ... more less
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- Also Known As:
- Lkf Hotel Hong Kong
- Hotel LKF By Rhombus Hong Kong