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“Very nearly perfect”

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Hong Kong Disneyland Hotel
Ranked #57 of 718 Hotels in Hong Kong
Certificate of Excellence
Manila, Philippines
Level 5 Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Very nearly perfect”
Reviewed 10 January 2014

My family and I stayed in a Kingdom Club room at the HK Disneyland Hotel this Christmas. It was a great stay which was almost perfect.

My first recommendation is to shell out for a Kingdom Club room if it is in your budget. The ease of checking in (direct straight to the 7th floor club lounge), the exclusivity of the lounge for rest and relaxation and the extra benefits of character visits and getting photographs without having to line up, the great breakfast and evening canapés, and basically all the benefits you get are well worth the extra expense. If it's not within your budget however, I would still recommend staying in the hotel.

The staff are all so helpful and go the extra length to provide quality service. The bell staff were extra helpful as we were traveling with a wheelchair and had quite a big of luggage as we were on the first part of a 10 day trip. Our room was quite far from the lounge area and since we had a mobility challenged person with us, I requested if we could be moved closer. Since it was the holiday season they were full but the staff offered to move all our things the next day when a room nearer the lounge opened up the next day. By that time however, we had settled into our room and since it was only a two day stay we decided to forego this. It was great of them to offer however.

There's a lot of things you can do within the hotel grounds, there's a great maze and garden, there's a pool and if you so desire, you can move to the Disney Hollywood Hotel to hang out in the gardens there as well.

The ease of getting to the park and back with the free shuttle is also a reason to stay in the hotel. It allows you to go early in the morning to avoid long lines and queues, come back in the afternoon to rest up and then back later for fireworks.

The only reason I am not putting a perfect 5 review is because of the shuttle not being wheelchair friendly. My mom had to go up several steps on the bus, there are no reserved seats up front for mobility challenged passengers and so my mom had a hard time boarding the bus. This is not the fault of the hotel alone but the resorts which I truly believe needs to be properly addressed.

The rooms are large and clean. There were four of us in a room with two double beds so the space isn't that much, but it worked okay for two days. The bathroom was large in size and clean. The internet was free and fast.

Room Tip: Kingdom club room if you can afford it. Ask for rooms nearer the club room if you have mobility issu...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleepyinsomniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (302)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Singapore, Singapore
Level 5 Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 January 2014 via mobile

Stayed here for 3 nights with my 1 year old.the hotel is very beautiful, and it has a nice lobby. I took a walk in the early morning and there wasn't anyone and it feels like your own castle with a beautiful backyard.

We took a taxi front the airport and it costs us 115hkd which is pretty ok . The journey took about 20 minutes. There are 3 color of taxi in Hong Kong. Red , green and blue. All the three can be taken to disneyland. There will be people to guide in the airport

We took the Fantasia room as we wanted a bigger room space for the toddler to run about.. It comes with a jacuzzi. The room is nice with amenities prepared with kids in mind, kids size bathrobe, slippers are also available.. Our girl is too young to enjoy it though

It would have been perfect if there are more options for food in the hotel or nearby. You can either eat in the hotel, which is pretty expensive and limited choices...or eat in disneyland, which is tourist price and very crowded.. We took the option to buy food from the nearby citiigate mall instead. $100 hkd cab and 10 mins away.

The shuttle to disneyland is very frequent. Hardly waited for more than 5 minutes.

Overall, I still like the stay as this is a Disneyland vacation... So everything have to be Disney like to complete the experience.

Stayed January 2014, travelled with family
Helpful?
2 Thank sengkangboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 January 2014 via mobile

Stayed with family in the 1st week of Dec2013. We had a magical stay. My kids love the maze. The character breakfast appeared expensive but it's worth every dime. Pls dont let your kids miss it. Very helpful staff. Solid welcome on arrival. Solid supporr on checkout.
Had fun with the rides in tne park. Enjoyed the parades & nightly fireworks. Nice eateries and snacks points. Park shuttle very useful. Many 'paparrazis' around to take your pix. Nice wheather, not much crowd. We had fun honestly

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Babadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2014 via mobile

This is a really great Victorian style hotel. Room was nice - we got ourselves one of the larger couples corner room. The amenity of the room was surprisingly simple and small which we found somewhat uncomfortable. The hotel itself isn't that close to the park and you have to take the complimentary bus to reach it. Breakfast buffet was a bit on the pricy side for what you get. We tried breakfast buffet at the Hollywood hotel and it was nicer, and that hotel seems to offer more value overall (we would like to try it in the future). I recommend trying the special dinner at Crystal Lotus for a colorful, eye catching and tasty experience. Again, nice hotel altogether, but I expected more in terms of value. I think they should at least offer early access to the park to be make the hotel really worth the price they ask for.

Stayed September 2013, travelled as a couple
Helpful?
Thank YarivPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 29 December 2013 via mobile

We had an absolute ball here. Our 3 year olds was welcomed warmly by all the staff & she loved the attention.
The rooms were comfortable & quite spacious. A nice touch was being able to see little Disney characters in the carpets & around the mirrors etc.
Cannot wait to come back again.

Stayed November 2013, travelled with family
Helpful?
Thank Mandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2013

Our grp of 12 ppl chked in on 28th Dec. Booking made in Sept. No room given fr 2.5 hrs to one family who arrived early frm India and fr whom early chk in advance notice was given n agreed upon by the htl. Rooms were available as they got it witin 15 min of us getting into an argument. loads of ppl chking out and ROOMS WRE AVAILABLE.
Dinner served by room service in plastic disposables????? The price charged is 5 star and unappetising food served in plastic boxes?
Next morning i.e.tdy there is no newspaper as the hotel keeps only Chinese newspapers on Sundays.Why?
Had a good experience couple of years back but fr the money charged it has been a huge let down today. We will chk out after having anything but a magical experince.
Geetanjali n Manoj Dhar

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeeDhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Moresby, Papua New Guinea
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 December 2013

Beautiful hotel - keeping with the true 'Disneyland' feel. As you walk-in (after the lovely attentive concierge staff) you are in awe of the spectacular interior! It's disney all the way!
As we were in the club rooms, we were whisked away to the club room for check-in, coffee, hot chocolates, biscuits and lollies... You are truly looked after.
With a room-upgrade to a suite we were not disappointed! Large balcony and fantastic views, huge rooms and lovely decor made the disney feel more wonderful. Only disappointment was the very average room service, when you spend a day at the park sometimes you just feel like bring in your pj's and relaxing in your room with dinner...
The club lounge has a very good spread of food and beverages at all sittings, a great balcony for the fireworks, meet and greet with disney characters and wonderful bed-time story reading... Not to mention the amazing staff - They're what truly makes the club lounge - truly amazing!!!
The gardens are spectacular as with the outdoor pool and set at an appropriate temperature!
The gym has everything you need for a good workout (if the park isn't enough) and has an indoor pool too.
Only negative, people should not be allowed to sleep on the lounges during the day! It does not look good when you walk into such a wonderful setting to see seeing families sprawled out, over the 'Victorian' style settees, luggage besides them...

Room Tip: Ratings based on club lounge rooms - definitely worth the extra cost. All club rooms are on the top...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Tarni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hong Kong Disneyland Hotel

Property: Hong Kong Disneyland Hotel
Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Region: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Family Hotel in Hong Kong
#51 Romantic Hotel in Hong Kong
#53 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. ... more   less 
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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