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“Good Disneyland experience, Average hotel”

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Hong Kong Disneyland Hotel
Ranked #56 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore
Level 4 Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good Disneyland experience, Average hotel”
Reviewed 12 January 2014

I just came back from HK Disneyland Hotel less than a week ago, with family in tow. We stayed in the normal room. First, the good part - the hotel is very close to Disneyland as you might expect, with regular shuttle buses ferrying guests to and from Disneyland. I never had to wait more than a few minutes to get onto the shuttle, and the travel time is less than 5 minutes. Service is prompt and good. Staff never took more than 5 - 10 minutes to respond to my room service requests. It is kid friendly for the most part (more on that below). The buffet is awesome - an amazing spread and having the Disney characters 'visit' each and every during breakfast had my 2.5 year old smiling from ear to ear. Tip - There are 2 breakfast sessions. Pick the earlier one and try to get in there as early as possible, as it can get really crowded and messy by about 8 - 830am. I saw some people being turned away later on.

The "bad" - The room decor is pretty tired, and not particularly clean. We found traces of peanuts still lying on the floor, no doubt left by the previous occupants, which housekeeping failed to clean up. When we complained to the front desk about it, they were extremely apologetic and promised to ensure the room was cleaned up. But when we returned to the room that evening... we still found peanuts on the floor (and we didn't have to look very hard). In terms of kid friendliness, the bath area can be improved. In my view, it is easier to shower/bath your child if the hotel has removable rather than fixed shower heads.

Overall, I felt it would have been a good hotel, but for the cleanliness issue, which is a big deal for me. That said, for visitors to HK Disneyland, I have no doubt this is the best option available.

Room Tip: If you get a room on the 6th floor, facing the park, you will be able to see part of the Disneyland...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zenith42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (302)
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English first
Penang Island, Malaysia
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2014

LIKES:
1. Room: Huge, clean and comfortable, free-wifi, love the queen french poster beds! And the view from our balcony

2. Toilet/Bathroom: Clean with a "Disney" touch to all the amenities, including a "Snow White & the Seven Dwarfs" bathroom mirror

3. Hotel surrounding: Beautiful garden, maze, relaxing walk outside, quiet pier, everywhere within and outside the vicinity is fun to explore

4. Hotel staff: Attentive and helpful, the concierge (there were two with the same names!) assisted upon arrival and showed us to our room while detailing services available

5. Attention to detail: Pleasantly surprised to find an air purifier when we entered our room. This was a special request for my sis' kids who had uninterrupted sleep every night, throughout our stay

6. Convenient check-out after 12 midnight cuz' we had an early morning flight the next day, hassle-free!



DISLIKES:
1. Limited dining choices with only Walt's Cafe, Enchanted Garden (mostly buffet), and a chinese restaurant. Too overpriced (But, of course!). Still, not to my standard and quality

2. Dining experience: Better service during the day compared to evening/night. Messed up a little with our order but nothing too bad. Not attentive, e.g. forgot our dessert, drinks after meals, had to be asked to refill drinks and did not clear our plates and cutlery



OVERALL:
I accompanied my sis with her two kids for a weekend stay here. This is our first experience - truly an "endless moment of happiness", and it won't be the last, at least for the kids. Will recommend and consider this instead of the other, Disney Hollywood hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ReneOnly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2014 via mobile

What a wonderful hotel - we are not from Hong Kong but have visited the place 4 times already in the past 3 years.... The kids keep clamoring to come back. If you can, stay in the kingdom club room, it is well worth the experience. The park itself is small compared to other Disney parks. But for us (traveling with three young kids) that is a plus point. We don't feel we need to spend many hours in the park or go on many rides. The kids have a few favorites that they want to go on over and over again. So we all have a great time.

Stayed December 2013, travelled with family
Helpful?
1 Thank AppleSyrup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 January 2014

We went in the second week of january 2014 and stayed at the Kingdom club room at the HK disneyland hotel.

Booking: we booked over the phone and was lucky enough to get someone who was able to converse in passable english. The hotel does provide for airport transfer but i would suggest taking a cab as that is way cheaper (150HKD).

Check in: we arrived at 2330hrs and so had to drag up our luggage to our rooms ourselves (which i did not much appreciate),other than 2 front desk staff the hotel seem deserted at the time, but if you arrive during the day that would not be the case as the kingdom club room comes with an exclusive checkin available on the 7th floor at the kingdom club lounge.

Rooms: The rooms were very comfortable, even with the AC turned on, the air seemed a bit stuffy but could be easily remedied by opening the door to the balcony. The TV is a standrd package with pay movies available at a cost. Cartoon DVDs are available for free from the kingdom club lounge if the rug rats need to be entertained.

Food: The Kingdom Club Room comes with breakfast at the Kingdom Club Lounge, which my husband and son enjoyed and the service too is good. An all day facility for tea or coffee and biscuits is available. For lunch, we ate at the disney park everday considering that we were there through the day and in the evening the lounge provides apetisers that are quite sufficient if you are not in for a big meal but otherwise the hotel boasts of 3 resuturants which have their own charm.

Pros: The hotel is cheaper on a weekday and that would be wiser than going on a weekend; there is also the added benefit of being able to obtain a silver magic access card (Disneyland park tickets) that cannot be used on the weekend. The silver card reduces the room rate by 10% and gives a further 10% discount on all shops within the hotel and the park. The hotel provides a bus shuttle to the park which is very covenient and runs every 10-15mins. We did not opt for any of the charecter breakfasts or dinners as we met all the charecters in the park.

Cons: Avoid late arrival as the service at night is virtually non-existent. Beware that it is commonplace in HK for people to rush and cut queues where possible which we found annoying at the start but realised that this is just their way. Language can be a problem outside the hotel so plan out your trips outside disneyland well. Fireworks can be viewed from your balcony if your balcony faces the front, which ours did, but unfortunately there was a big tree right in front. So we had to keep moving around the balcony, playing dodgeball with the tree to view the fireworks.

Disneyland Park: The park was simply brilliant. My 8yr old son who is more of a superhero fan totally loved it. make sure you do not miss any of the shows, they are just superb and personally was the highlight of the trip. There is a train that can take you around the park which is quite enjoyable by itself, but is not a requirement to get from one place to another. the distance between the different areas of the park are easily accessible by foot and for those with little ones, the park does provide a stroller for hire.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Manu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 1 Contributor
4 reviews
Reviewed 10 January 2014

My family and I stayed in a Kingdom Club room at the HK Disneyland Hotel this Christmas. It was a great stay which was almost perfect. My first recommendation is to shell out for a Kingdom Club room if it is in your budget.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viren_waghela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 5 Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 10 January 2014

My family and I stayed in a Kingdom Club room at the HK Disneyland Hotel this Christmas. It was a great stay which was almost perfect.

My first recommendation is to shell out for a Kingdom Club room if it is in your budget. The ease of checking in (direct straight to the 7th floor club lounge), the exclusivity of the lounge for rest and relaxation and the extra benefits of character visits and getting photographs without having to line up, the great breakfast and evening canapés, and basically all the benefits you get are well worth the extra expense. If it's not within your budget however, I would still recommend staying in the hotel.

The staff are all so helpful and go the extra length to provide quality service. The bell staff were extra helpful as we were traveling with a wheelchair and had quite a big of luggage as we were on the first part of a 10 day trip. Our room was quite far from the lounge area and since we had a mobility challenged person with us, I requested if we could be moved closer. Since it was the holiday season they were full but the staff offered to move all our things the next day when a room nearer the lounge opened up the next day. By that time however, we had settled into our room and since it was only a two day stay we decided to forego this. It was great of them to offer however.

There's a lot of things you can do within the hotel grounds, there's a great maze and garden, there's a pool and if you so desire, you can move to the Disney Hollywood Hotel to hang out in the gardens there as well.

The ease of getting to the park and back with the free shuttle is also a reason to stay in the hotel. It allows you to go early in the morning to avoid long lines and queues, come back in the afternoon to rest up and then back later for fireworks.

The only reason I am not putting a perfect 5 review is because of the shuttle not being wheelchair friendly. My mom had to go up several steps on the bus, there are no reserved seats up front for mobility challenged passengers and so my mom had a hard time boarding the bus. This is not the fault of the hotel alone but the resorts which I truly believe needs to be properly addressed.

The rooms are large and clean. There were four of us in a room with two double beds so the space isn't that much, but it worked okay for two days. The bathroom was large in size and clean. The internet was free and fast.

Room Tip: Kingdom club room if you can afford it. Ask for rooms nearer the club room if you have mobility issu...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleepyinsomniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 January 2014 via mobile

Stayed here for 3 nights with my 1 year old.the hotel is very beautiful, and it has a nice lobby. I took a walk in the early morning and there wasn't anyone and it feels like your own castle with a beautiful backyard.

We took a taxi front the airport and it costs us 115hkd which is pretty ok . The journey took about 20 minutes. There are 3 color of taxi in Hong Kong. Red , green and blue. All the three can be taken to disneyland. There will be people to guide in the airport

We took the Fantasia room as we wanted a bigger room space for the toddler to run about.. It comes with a jacuzzi. The room is nice with amenities prepared with kids in mind, kids size bathrobe, slippers are also available.. Our girl is too young to enjoy it though

It would have been perfect if there are more options for food in the hotel or nearby. You can either eat in the hotel, which is pretty expensive and limited choices...or eat in disneyland, which is tourist price and very crowded.. We took the option to buy food from the nearby citiigate mall instead. $100 hkd cab and 10 mins away.

The shuttle to disneyland is very frequent. Hardly waited for more than 5 minutes.

Overall, I still like the stay as this is a Disneyland vacation... So everything have to be Disney like to complete the experience.

Stayed January 2014, travelled with family
Helpful?
2 Thank sengkangboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hong Kong Disneyland Hotel

Property: Hong Kong Disneyland Hotel
Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Region: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Family Hotel in Hong Kong
#51 Romantic Hotel in Hong Kong
#52 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. ... more   less 
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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