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“Not entirely majestic”

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Hong Kong Disneyland Hotel
Ranked #54 of 719 Hotels in Hong Kong
Certificate of Excellence
Hong Kong, China
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not entirely majestic”
Reviewed 27 August 2014

We recently stayed two nights at HK Disneyland Hotel, paid extra fee for birthday theme decoration inside the room and it was lovely. There was a big birthday card, big balloons, and a goody bag with a Mickey Mouse and towel etc. The hotel uses H2O products in the bathroom which is a fairly well-known brand in HK. There was also a balcony in our room and we managed to see some fireworks at night. All the room amenities offered were really good except the pillows, which were too soft which gave us a sore neck the next day. Excellent service from all the staff - everyone from the front desk, housekeeping, valet parking and Playroom was very friendly and helpful. The Storybook Playroom has a small theatre and free hourly activities to keep the kids busy. We also had dinner at Enchanted Garden Restaurant where Mickey Mouse and Goofy came in to take pictures with us; the food was suprisingly good and the atmosphere was warm and pleasant.
However I did have two major issues with this hotel. Firstly, the sound proof of the room was quite poor - the noise from guests walking / talking in the corridor was clearly audible. My kids were awaken several times because people were banging their door shut, or kids screaming while they ran in the corridor. With the price we paid for this hotel, we would expect a better quality of sleep! Secondly, we had really bad experience at the pool. For two nights consecutively we took the kids swimming. The pool water was quite murky. We kept seeing guests soaking their bare feet into the pool - while they were wearing day clothes on top, or some wearing shoes / sandals who kept dipping their feet at the side of the pool. There were even boys that look like more than 10 years old trying to jump in the pool with their underpants on. There was one staff on duty and she often stopped people from doing the above, but it's just not sufficient; as soon as she turned away the guests would go back and bathing their feet in the pool. It was just horrible to think that we were literally swimming in a big feet-washing bathtub. I seriously think that the hotel should just forbid people to enter the pool if they are not wearing proper swimsuits, or add extra staff to eduacate the guests on-site. It was a big shame, as otherwise the hotel should really deserve 5 stars rating.

Room Tip: Try to get a room at the back of the corridor - less noise from people walking / shouting at the cor...
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank lilyhk1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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meaganl78
Level Contributor
58 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 August 2014 via mobile

We recently stayed at this hotel for three nights. We chose to stay on the Kingdom club level which included canapes and drinks (coffee, tea, alcoholic and non alcoholic beverages), as well as all day snacks and breakfast (quite decent too). The bonus four our little one was mickey or Minnie Mouse each night visiting the club on the kingdom club level in their PJ's to take photos with the kids. This was followed by a story read to the kids by a staff member and milk and cookies...Then of course there was the fireworks from the balcony at the club from disneyland itself! The rest of the hotel is quite intimate and lovely. It is nice to stay somewhere so child friendly that is not overly tacky and where adults have also been considered. Our only criticism was the exorbitant price for the buffet for dinner. Yes the disney characters come and visit while you are eating and I know when you stay at disney HK there is nothing else around so you are kind of trapped for eating options, but that still doesn't justify the price for the buffet. This was also the general consensus of other guests we discussed this with

Stayed August 2014, travelled with family
Helpful?
Thank meaganl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 August 2014

Hong Kong Disneyland Hotel is a fantastic, well-designed and comfortable hotel you don't want to miss when at Disneyland. Each and every area in this property is well planned and built keeping in mind the Disneyland theme. You have achieved your objective to excite and amuse your little one with the characters like Mickey, Donald, Daisy, Goofy, Cinderella, Tinker bell etc. doing regular rounds. A perfect breakfast with the Disney Characters gives a lovely start to the day for your kid/s.
You spend the day enjoying the park and the rides. You never want to return without experiencing the fireworks at 20:00 Hrs. You are really very tired by the time you are back at your room. The room offers you the best of the comfort you need after a tiring day at the park. You are more than satisfied to see your little tired prince retire into the bed and slip into a different world where all his Disney friends come alive!
Just that there are no alternatives to meals and you may end up spending high on the in-house options.

  • Stayed May 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank AshuRadhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogyakarta, Indonesia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 August 2014

Stepping into this hotel was like stepping into the fantasy world of Disney castle. The hotel is very artistically designed to its smallest details. The children loved just being in the hotel and in the room because it was very "Disney"! With Disney music playing in the background while in the hallways, they were excited in every part of the hotel.
The view from the balcony was also beautiful, overlooking the Mickey Mouse maze. They also enjoyed strolling in the gardens and getting into the maze. The only thing we didn't enjoy was the breakfast buffet because of its' very limited choices of food. Nevertheless, the pumpkin soup was really nice.
All in all, this hotel is definitely highly recommended for any family wishing to visit Disneyland, and of course a shuttle bus is provided to and from Disneyland resort.
Because of this memorable experience, the children would like to always stay in a Disneyland hotel if visiting other Disneyland resort across the globe.

  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tjabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014

If you visit Disneyland this is certainly the place to stay. The rooms are nice and many have good views out over the ocean. The internet comes to the rooms and was getting good reception. Efficient shuttle service and staff all very helpful.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank jen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 August 2014 via mobile

The rooms were clean and decorated to delight the kids from 3 to 10 years of age in m y group. But I do not fancy the disposable cups given in the toilet though I understood it's probably best that it is unbreakable and easy replaced if taken 'accidentally'. The hotel area is huge for family to take walk. There are however rather limited restaurants in the hotel should you choose not to travel out of the compound. Our group travelled out daily for a late dinner at Tung Chung area where Citygate shopping area is. So that's the downside of staying near Disneyland but the kids absolutely loved it!

Stayed November 2013, travelled with family
Helpful?
Thank Daffy_ang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 August 2014

I had been there in a Sun Storage Conference at 2007 and I wasn't book before to step in and fortunately the staff members helped me to get a very nice king size bedroom with fantastic sea view room through window. The room was clean, staff members behavior was fantastic and I really felt comfort during the conference session. I wish to be there for another personal visit with my family.

Room Tip: Upstair rooms with sea side view in the middle of hotel are really good; I was lucky to get one in m...
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  • Stayed September 2013, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank shafquat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hong Kong Disneyland Hotel

Property: Hong Kong Disneyland Hotel
Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Region: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Hong Kong
#50 Luxury Hotel in Hong Kong
#52 Romantic Hotel in Hong Kong
#101 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. ... more   less 
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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