So you know where I'm coming from with this review let me give you a bit of background. My partner and I both worked at the original Disneyland back in the days when service was more important that profit, so we are both VERY picky when it comes to all things Disney. We expect a lot from Disney and we're not very forgiving when paying the premium prices Disney charges for their deluxe resorts. We have been to all of the Disneylands in the world and have stayed at many of Disney's deluxe resorts, including the Grand Floridian on which this property is based. So, with that said, I can say without a doubt that THIS Disneyland hotel is the finest example of what Disney can do to create a magcal experience. There is simply no better Disney hotel in the world and I do not make that statement lightly.
Anyone who thinks this hotel is overpriced has not stayed at other Disney hotels. We stayed for four nights in a Fantasia room and it was less than one-third the price of what we paid at the Grand Floridian for a regular room. Not only that, but the food was priced reasonably and every single dish we had during our stay was excellent. We ordered room service every night after we returned tired from the park and it arrived so quickly I have no idea how it was possible to cook it and deliver it in such a short amount of time. It was delivered by the most gracious cast members we have ever encountered and the food was hot and beautifully presented. The moment we put the tray/table out in the hallway it was picked up. The same was true of the breakfast buffet in the morning. Although limited everything was outstanding and there was never a wait. We did not go to the character breakfast, but we did check it out one morning and there was no wait there either.
There were always one or more Disney princesses in the lobby greeting people and taking photos day and night. We were astounded that they were always available and the way they interacted with the children was marvelous even by Disney standards.
The hotel is similar in design to the Grand Floridian, but on a much smaller scale. There are only 400 rooms here all in the main building, so it has a much more intimate feel to it and there were never crowds. The Disney details in the design were amazing...Cinderella's glass slipper in the crystal chandeliers, Mickey's head inlaid in the stone floors, characters faces woven into the carpets, etc. You could spend all day just looking for the hidden Mickeys.
Generally one pays dearly for Disney hotels, but the service doesn't quite measure up to the price. Not so here. We had service so attentive even we were amazed. For example, our first night we put some dirty clothes in the laundry bag and left it in the closet intending to add to it later. That afternoon housekeeping called to be sure we didn't intend to send it out because the maid had notice it. That alone was amazing. We said that we would send it out on our last day there and forgot about it. On our last full day, housekeeping called to ask if our laundry was ready to send out! We were astounded that not only did someone make a note of our off-hand comment, but they actually followed up on it. We have stayed at some very upscale places and none has ever been THAT on top of things. Most cast members we dealt with spoke very good English and the few who didn't immediately went and got someone who could help us.
The cast members at the hotel and all of Hong Kong Disneyland were the friendliest we have ever encountered. Literally every single one of them during our four day stay greeted us when we walked by even when they could have easily avoided eye contact. We've never seen anything like it. Even the woman dusting the floors said hello to us, twice!
We asked if we could see the other types of rooms available and that resulted in us beign taken on a private tour of the entire hotel to visit every type of room. Other than the Fantasia rooms that are in the turrets and have king sized beds and a Jacuzzi bathtub, all of the other rooms are identical. We'd say go for the Fantasia room if you can because you will have more floor space for children to play. The other rooms were beautiful, but seemed a bit cramped for a family. The Kingdom Club level has a beautiful lounge area serving breakfast and snacks. It was MUCH nicer than the similar lounge and the Grand Floridian. The rooms on the Kingdom Club floor have TV's in the bathrooms and views of the park, but are otherwise the same, so we're not sure they would be worth the extra cost. The Fantasia rooms have panoramic ocean views with windows on two sides and we were very happy with that.
Disney hotels generally charge for every little thing, but here there was free wired high-speed internet and bottled water. We also received a room full of towel animals and a tin of cookies for a birthday we happened to mention to a cast member in the morning.
There is a large themed pool area outside with a playground area for children and a stunning indoor pool as well. We didn't use the spa, but did look at it and it was very nicely done.
There is a free shuttle bus to the park, but after using it once we found that we prefered to walk to the park along the beautifully landscaped Park Promenade. The walk takes about fifteen minutes at a leisurely pace and features lovely fountains and Disney music playing along the entire route. Hardly anyone used this walkway which is a shame because it really is beautiful.
If the Disneyland Hotel is too pricey for you, try Disney's Hollywood Hotel instead. We were given a tour of that hotel also and it is very well done. It has a more frantic feel to it, but the service was outstanding, the rooms well designed (sort of like a cruise ship stateroom) and there are many more food options there including a food court that the Disneyland Hotel lacks.
We really thought that booking four days here would be too long, but the entire experience was so wonderful we didn't want to leave. We don't use the term "magical" very often, but the entire resort was just that. Yes, the park is small, but that forced us to do the little things that we haven't done in years at the established parks. We LOVED it. Even as jaded ex-cast members we were won over by the whole experience here. What the park lacks in attractions it fully makes up for in charm and friendliness. If all you want to do is run from attraction to attraction, this probably isn't the Disneyland Resort for you, but if you want a truly magical experience on a scale that you and your children will find enchanting, then this is the place.
- Official Description (provided by the hotel):
- Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. ... more less
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- Also Known As:
- Disneyland Hong Kong
- Hong Kong Disneyland Hotel