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“The Best Deluxe Disney Hotel In the World, Hands Down.”

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Hong Kong Disneyland Hotel
Ranked #58 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed 30 April 2009

So you know where I'm coming from with this review let me give you a bit of background. My partner and I both worked at the original Disneyland back in the days when service was more important that profit, so we are both VERY picky when it comes to all things Disney. We expect a lot from Disney and we're not very forgiving when paying the premium prices Disney charges for their deluxe resorts. We have been to all of the Disneylands in the world and have stayed at many of Disney's deluxe resorts, including the Grand Floridian on which this property is based. So, with that said, I can say without a doubt that THIS Disneyland hotel is the finest example of what Disney can do to create a magcal experience. There is simply no better Disney hotel in the world and I do not make that statement lightly.

Anyone who thinks this hotel is overpriced has not stayed at other Disney hotels. We stayed for four nights in a Fantasia room and it was less than one-third the price of what we paid at the Grand Floridian for a regular room. Not only that, but the food was priced reasonably and every single dish we had during our stay was excellent. We ordered room service every night after we returned tired from the park and it arrived so quickly I have no idea how it was possible to cook it and deliver it in such a short amount of time. It was delivered by the most gracious cast members we have ever encountered and the food was hot and beautifully presented. The moment we put the tray/table out in the hallway it was picked up. The same was true of the breakfast buffet in the morning. Although limited everything was outstanding and there was never a wait. We did not go to the character breakfast, but we did check it out one morning and there was no wait there either.

There were always one or more Disney princesses in the lobby greeting people and taking photos day and night. We were astounded that they were always available and the way they interacted with the children was marvelous even by Disney standards.

The hotel is similar in design to the Grand Floridian, but on a much smaller scale. There are only 400 rooms here all in the main building, so it has a much more intimate feel to it and there were never crowds. The Disney details in the design were amazing...Cinderella's glass slipper in the crystal chandeliers, Mickey's head inlaid in the stone floors, characters faces woven into the carpets, etc. You could spend all day just looking for the hidden Mickeys.

Generally one pays dearly for Disney hotels, but the service doesn't quite measure up to the price. Not so here. We had service so attentive even we were amazed. For example, our first night we put some dirty clothes in the laundry bag and left it in the closet intending to add to it later. That afternoon housekeeping called to be sure we didn't intend to send it out because the maid had notice it. That alone was amazing. We said that we would send it out on our last day there and forgot about it. On our last full day, housekeeping called to ask if our laundry was ready to send out! We were astounded that not only did someone make a note of our off-hand comment, but they actually followed up on it. We have stayed at some very upscale places and none has ever been THAT on top of things. Most cast members we dealt with spoke very good English and the few who didn't immediately went and got someone who could help us.

The cast members at the hotel and all of Hong Kong Disneyland were the friendliest we have ever encountered. Literally every single one of them during our four day stay greeted us when we walked by even when they could have easily avoided eye contact. We've never seen anything like it. Even the woman dusting the floors said hello to us, twice!

We asked if we could see the other types of rooms available and that resulted in us beign taken on a private tour of the entire hotel to visit every type of room. Other than the Fantasia rooms that are in the turrets and have king sized beds and a Jacuzzi bathtub, all of the other rooms are identical. We'd say go for the Fantasia room if you can because you will have more floor space for children to play. The other rooms were beautiful, but seemed a bit cramped for a family. The Kingdom Club level has a beautiful lounge area serving breakfast and snacks. It was MUCH nicer than the similar lounge and the Grand Floridian. The rooms on the Kingdom Club floor have TV's in the bathrooms and views of the park, but are otherwise the same, so we're not sure they would be worth the extra cost. The Fantasia rooms have panoramic ocean views with windows on two sides and we were very happy with that.

Disney hotels generally charge for every little thing, but here there was free wired high-speed internet and bottled water. We also received a room full of towel animals and a tin of cookies for a birthday we happened to mention to a cast member in the morning.

There is a large themed pool area outside with a playground area for children and a stunning indoor pool as well. We didn't use the spa, but did look at it and it was very nicely done.

There is a free shuttle bus to the park, but after using it once we found that we prefered to walk to the park along the beautifully landscaped Park Promenade. The walk takes about fifteen minutes at a leisurely pace and features lovely fountains and Disney music playing along the entire route. Hardly anyone used this walkway which is a shame because it really is beautiful.

If the Disneyland Hotel is too pricey for you, try Disney's Hollywood Hotel instead. We were given a tour of that hotel also and it is very well done. It has a more frantic feel to it, but the service was outstanding, the rooms well designed (sort of like a cruise ship stateroom) and there are many more food options there including a food court that the Disneyland Hotel lacks.

We really thought that booking four days here would be too long, but the entire experience was so wonderful we didn't want to leave. We don't use the term "magical" very often, but the entire resort was just that. Yes, the park is small, but that forced us to do the little things that we haven't done in years at the established parks. We LOVED it. Even as jaded ex-cast members we were won over by the whole experience here. What the park lacks in attractions it fully makes up for in charm and friendliness. If all you want to do is run from attraction to attraction, this probably isn't the Disneyland Resort for you, but if you want a truly magical experience on a scale that you and your children will find enchanting, then this is the place.

  • Stayed: March 2009, travelled as a couple
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11  Thank davegidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 April 2009

The hotel is beautiful, and magical. It is isolated from everything, so meal times at hotel can be very expensive. Young children dont eat much and $40AUS per child is over priced. The service is great. Room was a bit small and tight.

  • Stayed: October 2008, travelled with family
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1  Thank PerthBogga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2009

Everything about the hotel was kid friendly. Traveling with my toddles was so easy. Padded carpets and exquisite but kid-friendly furniture. Parents found the place luxurious. Kids will enjoy the many things to explore. Overall, it provides accommodation that's relaxing, fun, and filled with magic. The many delightfully-placed disney touches all over the hotel gave us something to smile about in every corner. Mascots walked around, but not in an invasive way. Little girls were dressed in princess outfits. There was beautiful music from a grand piano in the lobby as we waited to meet the rest of our party. The only improvement i could hope for would be better tasting food in the hotel. I'd like to watch out for promos, if any, because one does have to pay a premium for the disney experience.

  • Stayed: April 2009, travelled with family
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2  Thank happymommyclam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2009

Stayed here for 3 nights 6-9 April. Got a room rate of £97.00 per room per night with an Airline I D Card (HK$ 1045 instead of HK$2300).
Also if you show your Airline I D Card you also get 50% off the park admission, and at the moment there is a promotion 2 days at the park for the price of 1. (for 2 adults 1 child it was just over £42 park admission for 3 of us for 2 days.. bargain)
Room was big clean and beautiful. Had a view of the large swimming pool.
The room was equipped with disney toilettries an disney dressing gowns and slippers for adults and children these were replenished daily. The beds were firm and very comfortable, big fluffy pillows.
Free internet service in the room.
The shower was great and the bath big and low to the floor.
There is a mini bar but my advise is to top it up with your own goodies.
The mini bar items are very expensive.
As for expensive.... £4.50 for a coke and forget room service as it was HK$88 (approx £8.00) for chicken wings.. 5 wings around 6 crisps and some salsa! food and drinks at the hotel was expensive, it was £36 per adult for a charachter breakfast, i know its disney and its all part of the fun but you get to see all the charachters at the park and queuing to have pics with them is only around a ten min wait if that.
Catch the MTR (train) to Tung Chung, there is a citygate outlet mall with a very nice food court there also a supermarket. Take the free hotel shuttle bus to the disney park (around 7 mins if that) then the disney train 1 stop to sunnybay then the tung chung line 1 stop to Tung Chung. it takes no time at all trains are very frequent and will save you loads of money.
Back to the hotel..... grounds were clean and stuning, staff were very polite and very smart.
The big pool was very cold, the hot tub/jacuzzi was like a bath.
They provide kids life jackets/float jackets for swimming. 2 Life guards around the pool all day. Pool open from 0700-2200hrs.
There is a waterslide at the big pool too which is very fast.
There is a cashpoint machine in the hotel and a disney shop for all your goodies.
You can meet the princesses in the foyer at the front of the hotel in the morning for photos.
All in all a great time spent there and the only complaint i would have is the cost of the food and drinks there. I know the exchange rate is poor at the moment. in HKG we managed to get HK$11.10 to £1 but most places it was HK$10.58 to £1.
You have to give the hotel a go it is stunning. ENJOY!

  • Stayed: April 2009, travelled with family
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2  Thank toptotty66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2009

Stayed for one night and the kid enjoyed it. The rate was 50% off for annual membership owner and it is really worth it. Finish off Hong Kong Disneyland with a night stay in the hotel and breakfast with character appearances will leave a deep impression in the children's mind.

  • Stayed: June 2008, travelled with family
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1  Thank MyAttitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2009

Our family of four Mum , Dad 14Y/O Daughter and 70+Y/O Nanna visited Hong Kong in Feb/Mar 2009. We spent the first week in Kowloon and then a further 3 nights in this amazing hotel. We have been to Disneyland in California and stayed on site in the Disneyland hotel so we simply had to do the same here. As a guest of the hotel the Disney experience doesnt stop when you leave the park in the evening. Every single thing exceeds your expectation. There were shuttle buses running every 10mins back and forward from the hotel to the park (less than 10 min trip). My husbands birthday fell during the stay and how special was that ! His name as displayed on the special events screen, he was given a Birthday badge and after the most wonderful day in the park we arrived back in our room to find 2 "cakes" made from towelling, one from housekeeping and one with a personal card from Mickey himself.The breakfast at Enchanted Garden is one we will never forget, the characters mill around willing you to have a memorable dining experience and the food is superb.
The rooms are beautifully fitted out and a family of 4 fit comfortably. The beds and pillows were a little too firm for us . The toilettries and goodies were endless and the best quality. The huge flat screen tv had the added bonus of an sd camera card slot so we could view our snaps at the end of the day. Each person had robes and complimentary scuffs. Most morning you could find Disney characters walking around in the colourfully opulent lobby complete with grand piano .The gardens are magnificent and we could walk along the waterfront to the park. There is a great little gift shop where the staff were always willing to help.Disney have out done themselves with the great attention to detail without losing the Chinese feel. All the staff were attentive and beautifully groomed and the overall service and standard was outstanding.Speaking English was never a problem.
I only wish there had been a guest laundry available as the dry cleaning fees were a little pricey.
This is the place to stay if you want to visit Disneyland in Hong Kong for a few days, its worth every cent.

  • Stayed: March 2009, travelled with family
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1  Thank gidget_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2009

We stayed at the Hong Kong Disneyland hotel 3 times April 2007, July 2008 and February 2009. and we all loved each time very much. Check in, check out was fast. all the staff spoke english and were very polite and helpful, handed out lots of disney stickers to my daughter all the time.

Rooms (we stayed at the garden view) are spacious and very clean with lots of drawers for your stuff and comfortable bed and clean carpet very sunny yet the windows don't open, the sofa in the room opens up to a single bed (or into a double bed in other rooms) which was great for my 5 year old daughter, the TV channels were excellent for her viewing also when its fireworks time at the park (every night at 8.00 pm ) there's a channel that plays the music with the fireworks (about 15 minutes long). the Bathrooms were very clean with really cute toiletries you can take home with you, also the "do not disturb" sign at the door with the dwarfs picture is complimentary, I asked the lady at reception desk and she said its for you to take home - which i loved. internet in the room was free of charge.

Breakfast either at the "Enchanted Garden Character Buffet" where Mickey, Goofy Pluto are there wearing chefs clothes and Miney or Daisy would be there too ( never donald i dont know why) you buy the breakfast brochure everyday for the next day (or all at once but i liked that I get the option instead of a package) the food however is O.K. not to yummy yet very PRICY so we didn't go to it to often (besides your not able to eat two mouthfuls without a character jumping in you face for a photo ) and very noisy too. The "Grand salon" which is in the lobby was quite, cheaper yet with limited food selection . I loved ( well my daughter loved) that after breakfast at the lobby everyday around 10.30-11.30 we find a disney princess where we stand in a short line and her two assistance help us take a photo with her. the gift shop is great too.

The garden maze was lots of fun also there is a long walk near the ocean that was wonderful and peaceful, a small playground ( for toddlers maybe) we didn't get to swim at the pool but it looked very clean and lots of fun for kids with its large slide.

The shuttle bus takes you to Disneypark and MTR( subway) station every 10 minutes (a few minutes ride) very organized and efficient when it was very crowded (during Chinese new year there were many busses going to and from the park at once). Stayed at the hotel about 5-6 days each time, bought tickets to the park for one day and we got the next day entry for free. So the rest of the days we stayed at the hotel we went out to explore Hong kong city instead of going to another hotel in the city since the price and service were great, also the area is very quite and relaxing compared to downtown Hong Kong...and of course so that my little one can still enjoy disney and see her beloved princesses.

  • Stayed: February 2009, travelled with family
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1  Thank Hanoona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hong Kong Disneyland Hotel

Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Region: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Family Hotel in Hong Kong
#51 Romantic Hotel in Hong Kong
#54 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range: £209 - £435 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. ... more   less 
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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