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“Dissapointing”

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Hong Kong Disneyland Hotel
Ranked #57 of 718 Hotels in Hong Kong
Certificate of Excellence
Darwin
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Dissapointing”
Reviewed 8 July 2010

After reading the website and seeing the reviews, we booked a room even though the room rate is way over what we would normally pay. It was after all going to be a visit of a lifetime for our son. We booked a special access room as I have a disability and use a motorised chair. The hotel would however not guaranteed my booking even though I paid a deposit. I found this quite curious. The room we were given was accessible on the ground floor - with no view. Everything was very fake and lacking in fantasy (for the adults at least). It was very very busy and noisy, with queue's for everything including check in, check out, breakfast, dinner and photos with the stars. Throughout the hotel there is "Victorian" music played loudly 24 hours a day. This could be heard in our room throughout the night. Everything is designed to make you spend money for your child. In this regard you can feel quite manipulated. The resort is however quite pretty and you can find quiet spaces outside. The Restaurants are quite good. The advertised Disney dim sum at the hotel Chinese restaurant is only available on weekends and is very limited and quickly runs out. We missed out on the Sunday we attended. The food however is very good and reasonable there.

  • Stayed July 2010, travelled with family
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Helpful?
1 Thank JLdarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (302)
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Cascais, Portugal
Level 5 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 30 June 2010

This is my second time to visit HK and my second time to visit HK Disneyland Hollywood hotel. On both trips we stayed for more than two days.

Tips when you stay at this hotel/resort:

1. When we stayed here way back in October 2009, it's less busier. There are more guests during the months of June than October. We have to line up for more than 30 minutes before we were entertained. We were one of those who have to leave our luggage at the counter and come back after 3pm (this is the official time of check-in). We came back after eating lunch at the Corner Cafe on Main street and returned at 4 pm and checked in and rested for nearly the whole afternoon. Even rides and attractions are busier. So tip #1 stay during the months of October instead of the summer months. And if it's your first time in HK do not just stay overnight...there are a lot of things to do and to see so, take your time to experience fun and relaxation whther inside the park or within the hotel premises and if you are the type that gets bored easily, stay for another two days at a downtown hotel or the other Disneyland hotel. It's worth being a child again...like myself.

2. There are two restaurants that offers buffet breakfast (one at Chef Mickey's and the other at the Enchanted Garden- located at the Disneyland hotel NOT at the Hollywood hotel) and if you were to compare their breakfast rates, they are more expensive compared to burgers, pasta and the like at the park. We paid HK$135 per person at Chef Mickey's and HK$207 per person at the Enchanted Garden. Enchanted Garden has more menu/food selection than Chef Mickey's and if you would like to meet and take photos along with Disney Characters then Enchanted Garden is the place for you because they come to your table and greet everyone-- that is an advantage if you would like to be up close and personal with these characters, no need to line up like those at the park. We had one breakfast at Chef Mickeys and the other at the Enchanted Garden. I like Enchanted Garden the fod and ambiance of Enchanted Garden more.
Dining hours for breakfast at the 1st floor of Disneyland Hotel has two rounds: 8-930 am and the other 10 am to 11:30 am. It's better to choose the first round as park hours starts at 10:30am and you wouldn't want to miss your time while you are there. This is the drawback for taking a breakfast at the Enchanted Garden. Your time is limited.
In the meantime, dining hours for Chef Mickey's starts at 7am to 10 am - you can show up anytime during those times. Prepare to take photos even at breakfast.

3. Unless you specify they will give only one pillow for every person in the room. We were given only 4 pillows for 4 adults. See to it that you specify your requirements upon check-in.

4. We found out that the shop inside the hotel have some items/clothes on sale. Take advantage of this as some were taged only for 3 for HK$100 instead of the usual HK$160 or HK$180 per item at the park. I also found out that Disney store inside the airport are much cheaper than those at the park. Sad to say, I have limisted HK$ left and bought most of what I needed inside the park. Now I know better....

5. No room service, no fitness center and spa at this hotel. The fitness center and the spa are located at the other hotel- the Disneyland Hotel not at the Hollywood hotel. So in both visits, I have to be picked up from the Hollywood hotel to the Disney hotel. I was thankful as it's complimentary. Watch out though as a simple Swedish massage can cost you HK$900++ for an hour (approximately more than U$D110). As a spa consultant, this is another story. More of this when I review their Victorian inspired spa.

6. There are no health/medical care center or day care center only an activity center for kids. But then again, who would want to leave their kids behind such a place as this?

7. There are a lot of nice spots at the back of the Hollywood hotel overlooking the HK bay. So walk outside the hotel lobby and get farther down --- after the piano-shaped pool.

8. Not for people who loves the nightlife or downtown clubs and shopping. This is more of a fantasy, children's park/place and for families, childlike adults like me.....

9. At the back of the hotel are more picturesque views like those vintage cars, the view of HK bay with tall buidlings, etc. So prepare to take photos and do not leave your camera behind.

10. There was a cute animal designed towel inside the toilet and did not realize until I arrived home that there is a workshop on how you can learn to make towel design animals at the other hotel (Prince Eric activities room at the Disneyland hotel) and there is also a demonstration on how you can prepare paper mirror with decorative effect available for the whole family including teens. There are a lot of good activities to attend inside the hotel (activities only lasts about 30-45 minutes) only if you read the hotel information paper- just ask the concierge for a copy.

11. If you are a first time visitor in HK here is my tip for you to maximize your stay: stay for two days at Disney Hollywood Hotel, then another two days at the other Disney hotel spend all of these four days either at the park or just enjoying the hotel's amenities, food at the park and activities and then stay in another downtown hotel for another three days to experience tours and trips to other HK destinations including the monastery, cable car rides, downtown shopping, Ocean Park, helicopter ride, etc. All in all, in order to maximize your travel to HK, you need a minimum of seven days.

So far what I have read from almost all of the reviews of others were true so its really good to read and get to know what people have experienced before you book your hotel here as this is not the hotel or place for everyone. In my case, I have no grand expectations except to write or blog about my experiences here, learn something new from my field, do a bit of some business and be a child again...and because I wil be returning soon, next time I would try the other hotel- the Disney hotel.....

  • Stayed June 2010, travelled on business
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Helpful?
29 Thank yunesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2010

Disneyland hotel is the best hotel in hongkong.This hotel is full of leisure.comfort and entertainment for childrens and teenagers.I will surely recommend this hotel to others , so that they can also enjoy the ultimate leisure which i enjoyed there.The only problem i face was problem of food.I could'nt get any indian food available there.but it is full of entertainment for childrens and there parents.

  • Stayed May 2010, travelled with family
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Helpful?
1 Thank ChinaRockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 June 2010

My children loves this hotel. There are so many things for small kids to do there. Plus, it is so close to Hong Kong Disneyland. Breakfast buffet was great.

Stayed April 2010, travelled with family
Helpful?
Thank OrawanK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2010

The hotel was overpriced for the room size and quality. Except for the music & meeting the characters at specified times, there wasn't so much of Disney feel to it. We had to pay additional for the breakfast with Disney characters & after that there was no Minnie or Donald.

  • Stayed June 2010, travelled with family
    • Value
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Helpful?
Thank h0lidayplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurgaon
Level 4 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 June 2010

Of course for visiting disneyland, one must stay at the disney hotel. Everything there is fantasy - we had seven dwarfs theme in our room. But the staff was not very helful - we had requested for an early check-in since we were reaching on that day from India to Hong Kong, they were very rude in saying that the rooms are not available, when we insisted a lot, they finally agreed to show us a room meant for disabled, which was perfectly fine, but they could not give it until we pushed them for it.
Breakfast with characters is a must do, kids and adults too enjoy it as characters come and sit on your table and get pictures clicked. Mickey maze is also nice.
For guests staying at the hotel, there was a offer of getting one day free with one day's ticket for the park, which was good value for money.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PB2201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level 5 Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 June 2010

The disney hotel we stayed for 1 night with children visited disney land in the day was quite small and disappointed with the place payed almost 175 usd for a family with 2 children but the place was quite small .check in at the hotel only at 3 pm so had to dumb bags in the reception the pool is good in the hotel over all only one time stay aviodable hk disney land

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shakungifts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hong Kong Disneyland Hotel

Property: Hong Kong Disneyland Hotel
Address: Hong Kong Disneyland, Lantau Island,, Hong Kong, China
Region: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Family Hotel in Hong Kong
#51 Romantic Hotel in Hong Kong
#53 Luxury Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hong Kong Disneyland Hotel 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. ... more   less 
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Also Known As:
Disneyland Hong Kong
Hong Kong Disneyland Hotel

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