We arrived at the hotel on a weekday noon, and found a ridiculously long and SLOW queue at the check-in area. I waited for almost 1 hour just to check, eventhough there were 4 - 5 check in counters operational at that time. The problem is, the staff are very slow in handling each check-in reuest. I estimated that most of the check-in took about 20 minutes, and the more complicated ones (eventhoough I do not understand how complicated checking in can get) took over half an hour. Isn't that ridiculous? I am pretty accurate in my observation as I timed them using my watch. Even my own check-in took 15 minutes, where the staff asked me three times to confirm the number of park tickets that I wanted to purchase (which I have already pre-booked. So, I do not understand why she had to re-confirm it three times during the check in process).
The check-in staff were very friendly but it did not help to compensate for the poor servie though.
It was crazy to see such poor service. This was definitely the worst check in experience I had in my entire life. Other than that, the rooms were of decent size and clean, but nothing to shout about. The swimming pool looks good but did nto get a chance to try it out.
- Official Description (provided by the hotel):
- Surround yourself in the glitz and grandeur of classic Hollywood at this richly appointed hotel. Be front-and-center during an international buffet with Mickey Mouse, "take 5" in the piano-shaped pool or stroll through a lush garden courtyard of vintage cars and famous landmarks. Combining stunning Art-Deco architecture with a dash of Disney magic, Disney's Hollywood Hotel invites you to stay in a place where you're the star. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, Expedia, TripOnline SA, Traveltool, S.L.U., Odigeo, Ctrip TA and Evoline ltd so you can book your Disney's Hollywood Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Disneys Hong Kong
- Hong Kong Disneys
- Disney's Hollywood Hotel Hong Kong