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“Horrible Check In Service”

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Disney's Hollywood Hotel
Ranked #89 of 716 Hotels in Hong Kong
Certificate of Excellence
Malaysia
Level Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Horrible Check In Service”
2 of 5 bubbles Reviewed 9 June 2008

We arrived at the hotel on a weekday noon, and found a ridiculously long and SLOW queue at the check-in area. I waited for almost 1 hour just to check, eventhough there were 4 - 5 check in counters operational at that time. The problem is, the staff are very slow in handling each check-in reuest. I estimated that most of the check-in took about 20 minutes, and the more complicated ones (eventhoough I do not understand how complicated checking in can get) took over half an hour. Isn't that ridiculous? I am pretty accurate in my observation as I timed them using my watch. Even my own check-in took 15 minutes, where the staff asked me three times to confirm the number of park tickets that I wanted to purchase (which I have already pre-booked. So, I do not understand why she had to re-confirm it three times during the check in process).

The check-in staff were very friendly but it did not help to compensate for the poor servie though.

It was crazy to see such poor service. This was definitely the worst check in experience I had in my entire life. Other than that, the rooms were of decent size and clean, but nothing to shout about. The swimming pool looks good but did nto get a chance to try it out.

  • Liked — location
  • Disliked — Inefficient check-in procedure
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stayoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
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English first
Newcastle, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 8 June 2008

My family ( 2 adult, 5yr old, 7 yr old) stayed here for 3 nights on the 28th, 29th and 30th May 2008. We bought an annual pass for my daughter and as a result saved 50% on our accommodation by booking directly with the motel. Prior to our stay I emailed the motel and they were prompt and friendly with all their communications.

We arrived at 10am on a Wednesday. We took 2 blue taxis due to our 4 large suitcases and the taxi fare was 120HK per taxi. Staff were there to meet the taxis and assist with our luggage. Check-in was easy and quick. I had purchased my daughter's annual pass over the internet and the reception staff were able to issue the annual pass as well as park tickets (we got a deal of 2 days for the price of 1) for the rest of our family. Check-in time is not usually to early afternoon however the reception staff did a shuffle for us and we got access to a room at 10am. This meant the kids could go for a swim as soon as we arrived.

The pool has a water slide. Beach towels are provided at the pool as are flotation vests for little kids (although the pool isn't really deep). A Lifeguard is on duty at all times. The spa however was very hot in the middle of the day (39 degrees).

The hotel has really nice gardens and you can access the waterfront promenade through the gardens. There is also a small playground for kids and some cars for great photos.

The room was 2 double beds and had a reasonable space to move around in. They provide you with bath robes and slippers with mickey outline on them (the slippers are free to take home with you). The shampoo has mickey lids and the fash washers were done each morning to represnt an animal (rabbit etc).

The foyer has a good gift shop. We were also fortunate to have photos taken with Marie from the Aristocats in the lobby one evening after returning from the park.

Breakfast at Chef Mickey wasn't as good as the character breakfast at the Enchanted Garden but stil had a good range and options. I would recommend that you go to the Enchanted Garden each day though just for the great service and better and more expansive brekfast foods. The omlette and chinese noodles made to order were delicious. As were the variety of pastries and cakes. Not to mention the added bonus of Mickey, Minnie, Pluto and Goofy who arrived at 8am at the 7am-9am brekfast sitting. The walk to the Hong Kong Hotel was less than 5 minutes - even with the kids and the rain.

The resort bus was very great to get to the park. We never had to wait for more than 5 minutes and it wasn't crowded. After the fireworks there were 5 buses waiting for guests to take them back to the motel so even at the busiest time we didn't have to wait.

Our stay was magical and everyhting you could ask for. The Disney staff made sure your dreams do come true when you stay at a Disney hotel.

  • Liked — Nothing was to much trouble for them.
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AussieKaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 June 2008

One of the best hotels I have been to. The hotel is very clean. You can enjoy the wonders of Disney inside the room. Almost all the stuff found inside is custom made, like the lampshade, the shower curtain, shampoo bottles, slippers, etc. You can actually bring home the slippers and toiletries as souvenirs and even the room card key.

The hotel is child-friendly indeed with Disney channels, and bathrobe and slippers for kids. I love everything about this hotel. Room service is excellent. We stayed here for two nights with my sister, her husband and their three (3) children including a one-year old. The only thing I didn’t like was, as it was fully booked, we were supposed to transfer to another room on our second night but the receptionist was not able to inform us that our room was already upgraded to Park view the first night that we spent the whole morning of our second day packing our things and bringing them down to the reception area knowing that we will be moved to another room. We felt miserable that we wasted that whole morning packing up.

  • Stayed May 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank emi0214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 1 June 2008

Stayed here last week - end of May.

We booked through the hotel's website and also, prebooked the breakfast with Disney Characters at the Plaza Inn, Disneyland Park. Nothing special - except that you get to go into the park at 9.00 am for dim sum breakfast with the characters - Mulan and Chip and Dale (the park opens at 10.00 am) The breakfast in Disneyland Hotel is better and with more Disney's characters.

You can also get your park tickets at the hotel reception and get entrance for 2 consecutive days for the price of one.

The hotel is clean and nicely furnished with Mickey's. The park at the back of the hotel and the pool areas are nicely done and it is refreshing to take a walk about.

The hotel is quite pack and hence, there is a long queque to take buses (free) to the disneyland park which is about 5 mins drive away. Buses comes around at 10 mins interval.

Overall, a good experience - clean and good room !

  • Liked — It is a magical place !
  • Disliked — Nothing
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PTCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 24 May 2008

Our family of four including two children aged 8 and 6 stayed at the Hollywood Hotel between May 13th and May 17th.
We booked directly with the hotel several months ago and because of the fact we had purchased annual passes to use at Disneyland park we received 50% off our hotel accomodation which was a wonderful bonus.
We stayed in a park view room on the 9th floor and we were very happy with the hotel in every way.
Check-in was a breeze at 7am in the morning and we used the complimentary shuttle service to visit the park many times during our stay and never waited more than a couple of minutes for a bus to arrive.
We ate in Chef Mickeys once for breakfast and once for dinner however we preferred to order take away from the Studio Lounge as the price is much cheaper and the food comes from the Chef Mickey kitchens.
House keeping were fantastic and whenever we made a request - extra pillows, laundry service etc there was a knock on the door within minutes.
We definitely noticed as we checked in early on a Tuesday morning that both the hotel and Disneyland park got much busier as the week went on.
Despite the hotel being full by the end of the week we still found it quiet and my kids were able to go to bed as soon as the fireworks were over and sleep peacefully without being disturbed by other guests in the halls etc.
We had a magical holiday and would not hesitate to return to this hotel.

  • Liked — Everything!
  • Disliked — Limited access to internet in the lobby.
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Wendles73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 May 2008

Our family (2 adults and 3 children - 7, 4 and 2) stayed here for 2 nights in April. We had 2 interconnecting rooms on the third floor. If you are in Hong Kong and are going to Disneyland then I would recommend you stay in one of the Disney resorts to add to the experience. All the staff were extremely friendly and the children love receiving the Disney stickers.

The grounds are wonderful with a great waterslide and pool for the kids. They have an outdoor spa which is nicely heated for that night time swim. They have activities all day for the children and the 24 hour Disney channel is popular. We had breakfast at the hotel twice and dinner once. They have a wonderful assortment of food and the mickey shaped waffles and biscuits are a nice touch.

Disneyland in Hong Kong is more suited to younger children as it is quite small but we spent 2 days there and this was a good amount of time to experience the rides a number of times and not have to rush all day. The shows are worth seeing and are probably the highlight.

The rooms are clean but basic. They have what you need but the walls are thin. One tip is if you want to experience the enchanted breakfast at the Disneyland Hotel then do not prebook breakfast as you cannot swap it over.

Do not prebook your Disneyland tickets as the hotel sells tickets for two days for the price of one.

  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank woddnq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2008

3 of us aged 48, 45 and 23 stayed at this hotel from the 4th of May to the 6th of May and we all had a fantasic time!

We found the hotel room to be very clean and tidy and quite large considering it contained 2 double beds. We loved the mickey slippers and mickey shampoo bottles, such a lovely touch.

The pool area was great and even had a waterslide.

The breakfast contained a large variety of food to suit everyones tastes (even mickey shaped waffles).

Staff were all very helpful and the Disney gift shop was very useful to get those last minute gifts!

The only negative to our stay was that the room provided no tea/coffee making facilites or mini bar.

The shuttle bus to disneyland was great!

Overall we had a great stay and we would recommend this hotel to everyone no matter what your age!

  • Liked — The pool, the location
  • Disliked — No tea/coffee facilites in room, no mini bar
  • Stayed May 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GCgirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Hollywood Hotel

Property: Disney's Hollywood Hotel
Address: Lantau Island, Hong Kong Disneyland, Hong Kong, China
Region: China > Hong Kong > Disneyland
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#71 Family Hotel in Hong Kong
#77 Luxury Hotel in Hong Kong
#83 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Disney's Hollywood Hotel 4*
Number of rooms: 600
Official Description (provided by the hotel):
Surround yourself in the glitz and grandeur of classic Hollywood at this richly appointed hotel. Be front-and-center during an international buffet with Mickey Mouse, "take 5" in the piano-shaped pool or stroll through a lush garden courtyard of vintage cars and famous landmarks. Combining stunning Art-Deco architecture with a dash of Disney magic, Disney's Hollywood Hotel invites you to stay in a place where you're the star. ... more   less 
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TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, Expedia, TripOnline SA, Traveltool, S.L.U., Odigeo, Ctrip TA and Evoline ltd so you can book your Disney's Hollywood Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Disneys Hong Kong
Hong Kong Disneys
Disney's Hollywood Hotel Hong Kong

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