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Novotel Citygate Hong Kong
Ranked #55 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 11 November 2013

So I have been up and back to HKG and consequently the Novotel regularly for about a year, therefore plenty of opportunities to try something different if I had the urge, but "why"?

What can I say... staff is fantastic (efficient, friendly, works to get things right), rooms are very comfortable & functional, most look out to the green hills (rather than the concrete jungle downtown), location is convenient.

The "executive" rooms/floor are actually good deal (even vs. the regular rooms if you know how to use it): free internet, Nespress machine, get your pressing done, shoes shined, a few complimentary cocktails & snacks in the upstairs lounge, breakfast, etc. In the end you can quickly catch up the difference.

Otherwise there is always the outlet mall, movies nearby, Starbucks, MTR station that can take you direct into downtown Hong Kong/Central. All and all very well rounded.

Room Tip: Book online direct with the hotel... they've got special upgrades (which ends up getting you a b...
  • Stayed: November 2013, travelled on business
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1  Thank gwasshoppah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,785 - 1,791 of 4,048 reviews

Reviewed 10 November 2013

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank ChauOn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 11 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 November 2013

Great place to stay especially you want to visit Hong Kong for 1 night ! The MTR station is located right by the hotel. Extremely convenient where Hotel provided Shuttle bus from Airport to Hotel and back to airport. Right connect to the hotel, the mall have few branded outlet like Burberry, Dunhill, Coach, Armani, Bally etc. I will always stay in this Novotel if I am visit Hong Kong.

  • Stayed: November 2013, travelled on business
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Thank 101ChuSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013

The hotel is a mixed bag of very good and very bad. This hotel is in Lantau, a 40 minute ride to HK central. Is good for layovers, as it is a little more "connected" than the Regal hotel at the airport. The outdoor pool is nice, and if you are into shopping the local outlet mall is next door. You can also go to see the Big Buddha up in the mountains if you have time. Breakfast is great and it was free for me.
I give 4 stars because 1/ their moisturizer gave me a rash 2/I had a couple problems and the staff was as unhelpful as it can be

  • Stayed: November 2013, travelled solo
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Thank nomellames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 11 November 2013

Dear Traveller,

Thank you for your review of the hotel. I am pleased to learn you enjoyed the convenient location of the hotel and the proximity to many great amenities such as the Citygate Outlet shopping mall. I am also pleased to learn you liked the pool and the breakfast on offer at the hotel.

I am disappointed to learn that some members of the team were unhelpful to you but I trust that these issues were able to be resolved by the Assistant Manager during your stay.

I look forward to welcoming you back to the hotel when you are next in Hong Kong.

Kind regards,

Nicholas Cullum
General Manager

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Reviewed 8 November 2013

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Maria Lourdes P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 11 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 November 2013

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank arelh
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 November 2013

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank djgeyser
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Hong Kong
#39 Family Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
Price Range: £101 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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