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“Very recommendable”

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Novotel Citygate Hong Kong
Ranked #52 of 725 Hotels in Hong Kong
Certificate of Excellence
Reviewed 15 January 2014

On a very short notice I had to fly to Hong Kong and stayed in this very nice and clean hotel. It is directly build in into a shopping mall with quite a lot outlet stores. Nice is the pick up service at the airport and as well as the free shuttle to the airport. It takes only about 10 minutes to move from the airport to the hotel. Rooms are nice, clean. The bathroom is very clean and nicely integrated into the living room. Unfortunately I was to tired to move to one of the nice restaurants and I as well as have had no opportunity to take breakfast, as my connecting flight the next morning was too early to have a chance for breakfast. Anyhow I can recommend this hotel even for a longer stay than only a short night. Personal and staff are very friendly.

  • Stayed: January 2014, travelled on business
    • Value
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    • Sleep Quality
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Thank Carl-Heinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,748 - 1,754 of 4,124 reviews

Reviewed 14 January 2014

We stayed here last 3 nights of our trip to HKG and surrounding.
Also as a based for Disney trip

Hotel is good and modern. Room also spacious with nice view
Need to improve is the staff. When check in staff is efficient but very cold and not friendly at all
Only two staff avail resulted long queue for check in and check out
There's a dedicated line for Accor Adv member but no staff unfortunately.
As the member of Accor Adv Plus, it's sad for me to see

The next day with different staff makes different service, much better. She even assist me and stay with me during print boarding passes in business center in which she need to enter the code everytime printing process is starting.

Breakfast so so with food variety is same throughout 3 days stay
Location good with MTR just next door

Citygate mall ; the only outlet mall is also next door. Some luxury brands also have good discount price. Food republic food court is way too crowded and not pleasant

Check out is quick since 4 staff assist with c/in and c/out. Wait for every 15min shuttle to airport
Takes only 5min to airport terminal

Very good hotel in terms of hardware and location but staff and service needs to improve

  • Stayed: January 2014, travelled with family
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Thank HeruJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 18 January 2014

Dear Traveller,

Thank you for your review of the hotel. I am pleased to learn that you enjoyed all that the hotel has to offer including the spacious rooms and great views. I am also pleased you enjoyed the convenient location and proximity to Disneyland and Citygate Outlet shopping mall. Thank you for your feedback in regards to your check in experience at the hotel. As you have mentioned, this is not the standard level of service provided and I am pleased that your check out experience was of a high standard. Thank you also for your feedback in regards to the breakfast buffet and the daily changes and choices on offer.

We look forward to the opportunity of welcoming you back to the hotel when you are next visiting Hong Kong.

Kind regards,

Luke Harris
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Li H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 13 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank David H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 12 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank rhmail2009
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 13 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Charles W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 12 January 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Alexey M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Hong Kong
#39 Family Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#49 Luxury Hotel in Hong Kong
Price Range: £95 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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