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“Pleasant Stay”

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Novotel Citygate Hong Kong
Ranked #56 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 18 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank scudshot08
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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1,686 - 1,692 of 4,047 reviews

Reviewed 18 January 2014

  • Stayed: November 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank aquarian1935
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 17 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Rachell L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 January 2014

I was flying through Hong Kong on my way back home to Australia a few months ago, and was in HK for about 17 hours. I booked this hotel because it was close to the airport. The hotel has a free shuttle to and from the airport which was very handy too.

When I had booked, I accidentally booked the wrong date (totally my error with time zone changes, etc.), but when I checked in and they changed the booking to the correct date (there was plenty of availability and it was no problem), they doubled the room rate. I thought that was a bit rich and not really fair - taking advantage a little too.

The hotel is pretty much exactly what you expect from a Novotel. Neat, tidy, modern, and a little sterile. It is located on top of a shopping centre, which had a reasonable food court, which was a bonus.

The hotel pool and gym were very nice.

Overall, the hotel was very good for what is effectively an airport motel - probably better than what is built next to most international airports. But, if you were in HK for a holiday and wanted sometihng special, you might be a little bit dissapointed.

  • Stayed: October 2013, travelled with family
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1  Thank Jamie_SYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 18 January 2014

Dear Traveller,

Thank you for your recent review of the hotel. I am pleased to hear that you enjoyed the convenient location and proximity to the airport and the complimentary shuttle bus service on offer. I am also glad to hear you enjoyed the outdoor pool area and 24 hour gym on offer at the hotel.

I am pleased to learn that we were able to change the dates from your original reservation when you arrived at the hotel. The rates at the hotel do change daily depending on demand which is why you were offered a different rate to what you had originally booked.

We look forward to welcoming you back to the hotel when you are next travelling through Hong Kong.

Kind regards,

Luke Harris
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Mikeykdi
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 January 2014

On a very short notice I had to fly to Hong Kong and stayed in this very nice and clean hotel. It is directly build in into a shopping mall with quite a lot outlet stores. Nice is the pick up service at the airport and as well as the free shuttle to the airport. It takes only about 10 minutes to move from the airport to the hotel. Rooms are nice, clean. The bathroom is very clean and nicely integrated into the living room. Unfortunately I was to tired to move to one of the nice restaurants and I as well as have had no opportunity to take breakfast, as my connecting flight the next morning was too early to have a chance for breakfast. Anyhow I can recommend this hotel even for a longer stay than only a short night. Personal and staff are very friendly.

  • Stayed: January 2014, travelled on business
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Thank Carl-Heinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

We stayed here last 3 nights of our trip to HKG and surrounding.
Also as a based for Disney trip

Hotel is good and modern. Room also spacious with nice view
Need to improve is the staff. When check in staff is efficient but very cold and not friendly at all
Only two staff avail resulted long queue for check in and check out
There's a dedicated line for Accor Adv member but no staff unfortunately.
As the member of Accor Adv Plus, it's sad for me to see

The next day with different staff makes different service, much better. She even assist me and stay with me during print boarding passes in business center in which she need to enter the code everytime printing process is starting.

Breakfast so so with food variety is same throughout 3 days stay
Location good with MTR just next door

Citygate mall ; the only outlet mall is also next door. Some luxury brands also have good discount price. Food republic food court is way too crowded and not pleasant

Check out is quick since 4 staff assist with c/in and c/out. Wait for every 15min shuttle to airport
Takes only 5min to airport terminal

Very good hotel in terms of hardware and location but staff and service needs to improve

  • Stayed: January 2014, travelled with family
    • Value
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Thank HeruJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this reviewResponded 18 January 2014

Dear Traveller,

Thank you for your review of the hotel. I am pleased to learn that you enjoyed all that the hotel has to offer including the spacious rooms and great views. I am also pleased you enjoyed the convenient location and proximity to Disneyland and Citygate Outlet shopping mall. Thank you for your feedback in regards to your check in experience at the hotel. As you have mentioned, this is not the standard level of service provided and I am pleased that your check out experience was of a high standard. Thank you also for your feedback in regards to the breakfast buffet and the daily changes and choices on offer.

We look forward to the opportunity of welcoming you back to the hotel when you are next visiting Hong Kong.

Kind regards,

Luke Harris
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport , Lantau Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Hong Kong
#39 Family Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#52 Luxury Hotel in Hong Kong
Price Range: £100 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Official Description (provided by the hotel):
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel

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