I only stayed 2 days at this hotel before heading back to the USA, and chose it because of its location away from the madness of Hong Kong and proximity to the airport. Plus the prices seemed reasonable and I wanted a quieter location.
I chose a room package which was to include discounts off spa, food and other amenities. Plus I was under the impression that the hotel offered airport transfers. I since found out prior to arrival that airport transfers were not included, and they recommended only a taxi or public bus, or very expensive limo service. When I arrived at the airport I took a taxi to the hotel...but it wasn't until I arrived that I found out about an additional charge with the taxi that was not included with the stated meter rate...needless to say this resulted in a little tiff with the taxi driver and I was told by the porter that was rather common...nice.
...For transportation / airport transfers, I recommend instead using Trans-Island Limousine Service Limited which you can find on the Hong Kong airport (HKG) web site, I hired one of their private town cars from the hotel back to the airport and its well worth the money. Forget the taxis!
My room was a "deluxe sea view" room in which I had a limited view of the sea and by the way, the hotel is located right under the Tsuen Wan bridge. The room itself was spacious with a kitchenette and comfy bed and nice rainforest shower. Overall the amenities were quite nice within the room, but they charge for bottled water in the fridge so be aware if you take any water or soda from the in-room fridge! The carpet also could have used a good cleaning.
The service could be improved: their free hotel shuttle goes to the MTR station which is convenient and runs every 30 minutes, however there is no sign at the MTR so pay attention to where they drop you off because it was hard to find where the shuttle bus picked up on the way back!
Also pay attention to being overcharged: I did not receive the food discount that I was supposed to because they said the package did not include the lunch buffet I had (which was not clearly indicated in the package), plus they tried to charge me for the "complimentary" high tea service. I had a spa treatment which was quite nice, but again at Check Out I had to point out that they hadn't offered the discount from the package. Also the hotel is more for Chinese tourists than Western tourists and is a bit out of the way of everything all things considered...and it was further away from the airport than the 20 minutes they indicate on their web site and not that quiet.
Overall the hotel itself was decent but the staff is young and does not seem to know the answers to many basic questions. They are nice enough, however pay attention to your hotel charges and especially any package amenities that should be included.
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- Also Known As:
- Royal View Hong Kong
- Hotel Royal View
- Royal View Hotel Hong Kong