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“Unfriendly staff, dirty, loud, but location is good”

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USA Hostel Hong Kong
Moscow, Russia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Unfriendly staff, dirty, loud, but location is good”
Reviewed 11 January 2014 via mobile

The staff at USA Hostel is incredibly unhelpful and rude. They give you an attitude when you ask for a map and won't explain how to get places. Towels we were given were clearly recently used and not clean. The sheets are not washed. The walls are paper thin, you hear every conversation. The location is very good though - right on tsim sha tsui road where alot of the action is. Overall, I plenty of hostels in HK better and often cheaper than this one. I don't recommend.

Stayed January 2014, travelled with friends
Helpful?
4 Thank Archertroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Manila
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2014

My hubby has stayed once here and rated it ok since we have expected the room to be tiny. The quad room we stayed for 5 days was small but expected. The room was clean when we arrived but they didn't clean it for the entire 5 days we stayed there. They never emptied the trash, even when I asked them to 3 times in one day. The toilet flush was leaking so we had to turn off the water just so we could sleep. We could actually hear when our neighbors are taking a bath bec of their squeaky plumbing system. They ran out of hot water at 9am when they said there will be hot water from 7am-12noon. Elevator was always overloaded.

The things we like about this hostel - good location, there's drinking water available so saved us some hkd buying bottled water from 7-11.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank funckey63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hong Kong hotels

Jakarta, Indonesia
Level Contributor
243 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 3 January 2014

We have booked 2 nights for the double deluxue, which ended up in a tiny tiny room without any windows and not enough space to open the suitcase. Next day we asked to have a room with window, which we had to pay 150HKD. However the room was much better, big windows and super spacious. Staffs are friendly, however theres too many guests inquirying something at the reception so that it takes ages to get to your turn for whatever you need to ask. Location is great, next to the MTR station and the Victoria Harbour.

Room Tip: Try to get a window room with any cost!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cfjeffery, Public Relations Manager at USA Hostel Hong Kong, responded to this review, 9 February 2014
Thank you for staying in our hostel. Space is a rare commodity in Hong Kong, we hope our customer can understand. We do care about our customer needs and always offering are better options. Thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasig, Philippines
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 16 December 2013

USA Hostel is manage by the same people from Kowloon Big Inn. The location is right in the center and the subway is right below the Mirador Mansion, making for easy travel. It's only 10 minute walk away from Avenue of the Stars!

We were satisfied with our stay because of the affordable price. Mirador Mansion is an old building but is located near to the Tsim Sha Tsui MTR station, just a minute walking distance. Our room is basic with window (street view), can heard the noise from the street but after midnight is ok. The space in the room was quite limited, but still it's comfortable. The room is clean, able to access WIFI inside the room.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Justin Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
118 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 2 December 2013

I know that we should not expect too much because its not a hotel, its just a hostel, also its very cheaper but the problem is their over smartness, example mentioned below:-

- Before booking when I have asked about freeze then they told yes we have, when I have checked-in then they told that freeze is available in reception not inside hotel rooms, our floor was in 5th level and reception was in 13th floor.
- I have booked hotel 2 month before and also informed that I would be coming on specified date but they allotted me the smallest room which didn’t have enough space as compare to others rooms in the same floor. And these reason was unavailability of other room.
- Poor service, from the first day to last day (5th day) I have been telling that AC is not working correctly but every day they use to ask few same repetitive question like, have u switched on the main button from outside the room, have you selected correct temperature and setting, from inside your room have you switch on the AC switch?
But they have not taken any steps.
- Initially it has been told that water heater (hot water) is available but after check-in I have been told that hot water is available only from 7:00 – 11:00 AM and then 7:00 -11:00 PM. This is not an issue but why to hide these types of information.

Frankly speaking I didn’t went with any good expectation but still these people could not satisfy me.
Only good thing I have observed that’s the friendliness of the staff while asking for suggestion for commuting to any place.

Please never take Room 506 (5th Floor) instead you must go for 504 (double bed with good enough space), 503 (good enough space with two side windows which gives street view), 508 (good for 3 people)

Room Tip: Please never take Room 506 (5th Floor) instead you must go for 504 (double bed with good enough spac...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Shona_Deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasig, Philippines
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 November 2013

USA Hostel is ideally situated in Tsim Sha Tsui right by the MTR stop and right across is the bus top for the Airport bus .
the room is small but will sleep 4 comfortably . the bathroom is small and tight but workable considering the very reasonable price of USA Hostel.
Not recommended for families with small children , perfect for teensd and adults who spend most of the time outside the room.
Convenience is the proximity to shopping transport and food .

Room Tip: not for small children, has wifi in the room
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 7 November 2013

A very good and Connivence hostel. Just few shops away will arrive MTR entrance/exit. Hostel room cleanses are very good. Staff are helpful and friendly too. There are plenty of shop around which suit for your needs as well.
A hostel good for the backpackers and budget too. If you were looking to just have some rest after a whole day journey, this the best hostel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SebastianLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about USA Hostel Hong Kong

Property: USA Hostel Hong Kong
Address: Flat C2, Floor 13, Mirador Mansion | 54-64B Nathan Road, Tsui Sha Tsui, Kowloon, Hong Kong 00852, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Hotel Style:
Ranked #88 of 157 Speciality Lodging in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:2 star — USA Hostel Hong Kong 2*
Number of rooms: 160
Official Description (provided by the hotel):
The USA Hostel Group was established in 1981. Over 30 years, We are continue to improved our customers experience. The latest one was finished in end of 2012 that we added 40 deluxe rooms to the hotel. Today USA Hostel Group has overed 140 rooms in Hong Kong. ... more   less 
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Also Known As:
Usa Hotel Hong Kong
USA Hostel Hong Kong

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