This hotel is beautiful from the outside but actually service is extremely bad. So many things here doesn't work. I have a big and beautiful hot spring tub but it is dirty when we arrived. We have to call to have it cleaned. My balcony door is jammed and I couldn't event use it. The worst part was there was no hot water. Therefore no hot spring for us. Breakfast is extremely disappointing. There were so many people and no place to eat. There is also nothing worth eating. Buffet has a lot of food dropping that you will feel you're in a cheap Chinese restaurant. They opened an adjacent room for us to sit but no service at all. We have to fend for ourselves.
When we checked out we were given 50% off at least. But that is not what we wanted. Is that to make us happy after all the lack of service ? We should've just stayed in another hotel if that is the case. We will never come back here and we will tell everyone we know not to go here as well. You pay them to give you a horrible weekendMore
- Free Wifi
- Free Parking